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FreelancerReviews 19,696

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

El Salvador
1 review
0 helpful votes
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Good experiencie
March 23, 2024

Helpful and fast, thank you so much for the assistance

Date of experience: March 13, 2024
Bangladesh
1 review
0 helpful votes
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This handover is currently under dispute!
March 23, 2024
Updated review

Hi, nice to talk to you, you listened to me and tried to solve it, thank you very much for giving me time, I hope it will be solved again sometime.

Date of experience: March 13, 2024

This handover is currently under dispute!
March 11, 2024
Previous review

He has helped me very well, I have benefited a lot, I hope he will go further in the future. Thanks

Date of experience: March 11, 2024
Egypt
1 review
0 helpful votes
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Very pleasant
March 23, 2024

Well, it is good and quick to understand. Excellent

Date of experience: March 13, 2024
California
7 reviews
0 helpful votes
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Flexibility
March 23, 2024

I am happy we are able to negotiate our prices fairly with the clients and the requirements are flexible to favor the Talents.

Date of experience: March 13, 2024
BO
1 review
0 helpful votes
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Russell V.
March 23, 2024

Really kind, clear communication and made everything straightforward and a delight. Highly recommend

Date of experience: March 13, 2024
North Macedonia
1 review
0 helpful votes
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A pleasant experience!
March 23, 2024

Guinevere was pleasant, friendly, gave me the needed information and helped me resolve my issue quickly.

Date of experience: March 13, 2024
Pakistan
1 review
0 helpful votes
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5-stars for Olivia
March 23, 2024

Olivia assisted me with my query in an awesome way - definitely one of the best support executives that I have interacted with :)

Date of experience: March 13, 2024
India
1 review
0 helpful votes
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Verified batch
March 23, 2024

It was great to interact with Russell V. She was friendly and knowledgeable to assist me.

Date of experience: March 13, 2024
Egypt
1 review
0 helpful votes
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Positive Feedback
March 23, 2024

Thank you for your kind words! I'm glad you had a positive experience.

Date of experience: March 13, 2024
India
1 review
0 helpful votes
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He help me in membership plan.
March 22, 2024

Magenta was so good and he explain me everything regarding to cancelling and purschasing of a membership plan.he assist me very well.i'm so happy with his service

Date of experience: March 12, 2024
Argentina
1 review
0 helpful votes
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Good
March 11, 2024

Thanks to the interviewer Russell V., very patient and collaborative.

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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Super Helpful and Courteous!
March 11, 2024

Andrei was kind enough to refund part of my membership even though he didn't have to. Thank you!

Date of experience: March 11, 2024
Egypt
1 review
0 helpful votes
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Great experience
March 11, 2024

The meeting was very great and Russell V. was very professional and helpful

Date of experience: March 11, 2024
Israel
1 review
0 helpful votes
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Macy was an amazing person to help me close my account

Date of experience: March 11, 2024
India
1 review
0 helpful votes
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Great
March 10, 2024

The speed at which Darra R. Responded to my inquiries was remarkable. I never experienced any delays, and it was evident that they were committed to providing swift and efficient support. This level of responsiveness greatly contributed to a positive overall experience.

Date of experience: March 10, 2024
Indonesia
1 review
0 helpful votes
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I asked Hope about "an obligation to my client" and I also asked Macy about "project completed". They both served me very well

Date of experience: March 10, 2024
New York
1 review
1 helpful vote
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Thanks
March 9, 2024

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service.

The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
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Card verification failed
March 9, 2024

She was very Quick and helpful! Understood my problem and immediately solved it. Thank you so much!

Date of experience: March 9, 2024
Indonesia
1 review
0 helpful votes
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Very fast respons and helpful!
March 8, 2024

Jayce was very fast responding and helpful when I asked about withdrawing funds. Information, Services and tell me are very easy to understand. Everything is good!

Date of experience: March 8, 2024
Colorado
1 review
0 helpful votes
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Paying Fees
March 8, 2024

Magenta was patient, knowledgeable and helped a lot.

Date of experience: March 8, 2024