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FreelancerReviews 19,696

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verified batch
March 29, 2024

It was a fantastic experience. The staff guided me well and had a very good behavior

Date of experience: March 19, 2024
Pakistan
1 review
0 helpful votes
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Quick Response.
March 29, 2024

I was having an issue in payment authentication issue & got Best support by Andrei M. Thanks

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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Excellent Customer Servide
March 28, 2024
Updated review

CS was courteous, efficient and helpful with my interest and concern. Will continue to be a freelance.com platform user!

Date of experience: March 18, 2024

Excellent support
March 6, 2024
Previous review

Very prompt and helpful! Very prompt and helpful! Very prompt and helpful!

Date of experience: March 6, 2024
Pakistan
1 review
0 helpful votes
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Best experience with Magenta S. (Freelancer Support)

Date of experience: March 18, 2024
Pakistan
1 review
0 helpful votes
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Guinevere M. Is a very nice guy and he guided me very well and solved my problem thank you very much

Date of experience: March 18, 2024
Sri Lanka
1 review
0 helpful votes
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Feedback about Guinevere M.
March 28, 2024

Guinevere M. Was very supportive and gave me solution in no time.

Date of experience: March 18, 2024
Argentina
1 review
0 helpful votes
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Very satisfied
March 28, 2024

Quick responses, useful information, all around a really nice experience

Date of experience: March 18, 2024
Kenya
1 review
1 helpful vote
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I have had an exceptional experience with Freelancer. In addition to consistently receiving projects from clients, the staff demonstrate excellence in their roles. Recently, the Preferred Freelancer team diligently followed up on my application and provided assistance throughout the onboarding process, which left me feeling thoroughly excited. If you have yet to join Freelancer, you may be overlooking the invaluable freedom it offers in terms of working at your own pace.

Date of experience: March 17, 2024
Ethiopia
1 review
0 helpful votes
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I am having a great experience on my journey of freelancing on Freelancer.
They are helping to know about the platform and what things to be done as freelancer.

Date of experience: March 17, 2024
Turkiye
1 review
0 helpful votes
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Customers service people many time back to me,describe situation and very help with solution,ths all!

Date of experience: March 15, 2024
Pakistan
1 review
0 helpful votes
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Agent is really cooperative
March 25, 2024

There was a payment issue and they've solved it in minutes

Date of experience: March 15, 2024
Colorado
1 review
0 helpful votes
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Great Customer Service
March 25, 2024

I experienced an issue with withdrawing my funds and customer service was so helpful. Completely the opposite experience from the freelancer I hired.

Date of experience: March 15, 2024
Kansas
1 review
0 helpful votes
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Great Support
March 25, 2024

I'm a new user and had a question. Guinevere M was very helpful and prompt.

Date of experience: March 15, 2024
Pakistan
1 review
0 helpful votes
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Rising Stars Program@JonnyPFP
March 25, 2024

I just interviewed Jonny. He is a very nice guy. He is a nature guy. He is a very nice guy. He interviewed me very well. He also gave me a Rising Stars badge. Thank you.

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
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Rising Star Interview
March 25, 2024

A great *******@JonnyPFP asked all the right questions and made the interview process both productive and rewarding.

Date of experience: March 15, 2024
Algeria
1 review
0 helpful votes
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It was a great experience, and it was a pleasure talking to you

Date of experience: March 15, 2024
India
1 review
0 helpful votes
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Russell V.
March 25, 2024

Great to have collaborated so well with Russell, she is very crystal clear in communication & articulation.

Date of experience: March 15, 2024
Brazil
1 review
0 helpful votes
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Fast
March 24, 2024

Fast resolution and clear explanation. Great support!

Date of experience: March 14, 2024
Argentina
1 review
0 helpful votes
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Frankly, I'm having a hard time getting jobs within Freelancer. Although there are many jobs in demand that I understand I would be qualified to solve, I never have the opportunity to be chosen. I suppose that by not having prior qualifications, when choosing the proponent they always play it safe. Likewise, in a positive way, I note that the page puts me in tune with job applications, and the level of training required by the jobs. It forces me to train in other areas, deepen my own knowledge and improve my level of English, among other things.

Date of experience: March 14, 2024
Pakistan
1 review
0 helpful votes
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Verification Interview
March 24, 2024

My love experience was very cooperative. I came to learned benefits of this verification program. That gave me more insights. Russell.V took my interview and it was really a good experience.

Date of experience: March 14, 2024