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FreelancerReviews 19,700

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Freelance verification badge
February 13, 2024

It was a pleasure to get in contact with Russell V. regarding verification on Freelancer. Very polite, professional and kind person. I look forward to work with him in the future.

Regards,
Volodymyr

Date of experience: February 13, 2024
Italy
1 review
0 helpful votes
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Verification Badge Interview
February 13, 2024

The interview was exhaustive and the interviewer Russell V. was available and competent

Date of experience: February 13, 2024
Nigeria
1 review
0 helpful votes
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Helpful and Courteous
February 12, 2024

Jewel was courteous and so helpful while attending to my concern.

Date of experience: February 12, 2024
Bangladesh
1 review
0 helpful votes
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Support Help
February 12, 2024

It was a great experience. Mr Jewel help me to settled my negative balance which was added into my account by system.
Thanks a lot for his support..

Date of experience: February 12, 2024
India
1 review
0 helpful votes
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Great Assistant
February 12, 2024

Explain each things very clearly. Avail the offer very easily.

Date of experience: February 12, 2024
Egypt
1 review
0 helpful votes
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Great and a professional
February 12, 2024

Was very professional, I hope you give him a raise.

Date of experience: February 12, 2024
Pakistan
1 review
0 helpful votes
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Exceptional Support and Guidance
February 12, 2024

I had an excellent experience with Freelancer, particularly with the agent Darra who assisted me. They provided exceptional guidance and assistance throughout my interaction, ensuring I had a smooth and successful experience. Their professionalism and helpfulness exceeded my expectations. I really appreciate Freelancer, especially with their support!

Date of experience: February 12, 2024
Egypt
1 review
0 helpful votes
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Freelancing is the future
February 12, 2024

Independent work is the future, and it is financial and psychological freedom, where you work whenever you want without restrictions, barriers or obstacles

Date of experience: February 12, 2024
District of Columbia
1 review
0 helpful votes
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Modern Corporate Logo
February 12, 2024

This is my first time using Freelancer to have my logo created for my nutrition/wellness business. I'm very satisfied with the freelancer and her creative way for my business logo. It was fast, no problems with revisions and I'm very satisfied with my final project.

Date of experience: February 12, 2024
Pakistan
1 review
0 helpful votes
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Awesome Support!
February 12, 2024

Appreciate the professionalism. Appreciate the fast respond on support team.

Date of experience: February 12, 2024
Ukraine
1 review
0 helpful votes
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Nice
February 12, 2024

I created an account, used free trial, decided to delete account and found out that the premium period automatically started. I asked to cancel it and it was canceled. Thanks. Please, don't start that automatically or warn more obviously during registration.

Date of experience: February 12, 2024
GB
1 review
0 helpful votes
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Enjoyable Conversation with Russel
February 12, 2024

I thoroughly enjoyed our conversation, and I found Russel V. to be very welcoming during the interview. He skillfully facilitated a natural flow to the discussion, ensuring that I felt comfortable throughout the entire process. It was evident that Russel had prepared thoroughly, as he demonstrated a clear understanding of my background. His insightful questions not only assessed my qualifications but also provided me with a deeper understanding of the role's expectations. Overall, my experience was positive, and I commend Russel for his professionalism and approachable demeanor.

Date of experience: February 12, 2024
Pakistan
1 review
0 helpful votes
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Customer service!
February 11, 2024

Macy offered clear customer service for my query. Thanks Macy!

Date of experience: February 11, 2024
Hong Kong
1 review
0 helpful votes
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Hello, how can I handle the problem I submitted? Freelance has taken the deposit and will not refund it to me.

Date of experience: February 10, 2024
Paraguay
1 review
0 helpful votes
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Help for issue with review
February 10, 2024

The response was very quick, and you were also fast in resolving the issue. I appreciate the help. I had mistakenly rated my freelancer with 4 stars instead of the 5 stars I intended.

Date of experience: February 10, 2024
Kuwait
1 review
0 helpful votes
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Refund to Credit Card
February 10, 2024

I couldn't find refund to credit card, So I contacted the support team. Criselda has helped me instantly and quickly made the refund order and she said it would take 5-10 day.

Date of experience: February 10, 2024
India
1 review
0 helpful votes
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Was good
February 9, 2024

Criselda was really helpful with the process. I got my account back and also all my earnings too. Thank you

Date of experience: February 9, 2024
Nigeria
1 review
0 helpful votes
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The assistant was a great person
February 9, 2024

They attended to me and they handled everything with pure optimism

Date of experience: February 9, 2024
Pakistan
1 review
0 helpful votes
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Refund my deposit successfully
February 8, 2024

Refund my deposit successfully, thank you soo much Freelancer look to talk.

Date of experience: February 8, 2024
Egypt
1 review
0 helpful votes
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Great customer service. She was very helpful and patient

Date of experience: February 8, 2024