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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was a pleasure to get in contact with Russell V. regarding verification on Freelancer. Very polite, professional and kind person. I look forward to work with him in the future.
Regards,
Volodymyr
The interview was exhaustive and the interviewer Russell V. was available and competent
Jewel was courteous and so helpful while attending to my concern.
It was a great experience. Mr Jewel help me to settled my negative balance which was added into my account by system.
Thanks a lot for his support..
I had an excellent experience with Freelancer, particularly with the agent Darra who assisted me. They provided exceptional guidance and assistance throughout my interaction, ensuring I had a smooth and successful experience. Their professionalism and helpfulness exceeded my expectations. I really appreciate Freelancer, especially with their support!
Independent work is the future, and it is financial and psychological freedom, where you work whenever you want without restrictions, barriers or obstacles
This is my first time using Freelancer to have my logo created for my nutrition/wellness business. I'm very satisfied with the freelancer and her creative way for my business logo. It was fast, no problems with revisions and I'm very satisfied with my final project.
Appreciate the professionalism. Appreciate the fast respond on support team.
I created an account, used free trial, decided to delete account and found out that the premium period automatically started. I asked to cancel it and it was canceled. Thanks. Please, don't start that automatically or warn more obviously during registration.
I thoroughly enjoyed our conversation, and I found Russel V. to be very welcoming during the interview. He skillfully facilitated a natural flow to the discussion, ensuring that I felt comfortable throughout the entire process. It was evident that Russel had prepared thoroughly, as he demonstrated a clear understanding of my background. His insightful questions not only assessed my qualifications but also provided me with a deeper understanding of the role's expectations. Overall, my experience was positive, and I commend Russel for his professionalism and approachable demeanor.
Hello, how can I handle the problem I submitted? Freelance has taken the deposit and will not refund it to me.
The response was very quick, and you were also fast in resolving the issue. I appreciate the help. I had mistakenly rated my freelancer with 4 stars instead of the 5 stars I intended.
I couldn't find refund to credit card, So I contacted the support team. Criselda has helped me instantly and quickly made the refund order and she said it would take 5-10 day.
Criselda was really helpful with the process. I got my account back and also all my earnings too. Thank you
They attended to me and they handled everything with pure optimism
Refund my deposit successfully, thank you soo much Freelancer look to talk.
Great customer service. She was very helpful and patient
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.