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FreelancerReviews 19,700

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Help with a balance issue
February 8, 2024

Hello, your rep was on the chat right away with no waiting. Thanks for that. Also freelancer changed their darkness of their font on the chat screen so customers can now SEE the words! It used to be impossible! Your rep understood the issue and said she would take care of it. So thank you

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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Awesome
February 8, 2024

The query was solved in no time. She is a genius, and I really appreciated her work.

Date of experience: February 8, 2024
DO
1 review
3 helpful votes
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The absolute worst and most poorly organized freelancing platform-company in the world. 90% of registered freelancers are fraudsters, pretending to be who they are not, seriously missing deadlines and causing big problems. Support service unprofessional, doing everything to not return your deposit for which you have not received the promised service. I do not recommend!

Date of experience: February 8, 2024
GB
1 review
0 helpful votes
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Very desapointet
February 26, 2024

Please dont trust that person his don't understand with nothing please don't used him the job what done for me is all rubbish

Date of experience: February 8, 2024
Bangladesh
1 review
0 helpful votes
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Experience was good
February 8, 2024

His behavior was very good. Nice to talk to him. Thank you!

Date of experience: February 8, 2024
India
1 review
0 helpful votes
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Excellent Knowledge
February 8, 2024

It was great talking to Mr. Russell V., He gave me complete tour of the Plus Membership benefits.

Date of experience: February 8, 2024
India
1 review
0 helpful votes
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Guided me correctly
February 7, 2024

I was guided correctly by the person on the chat on cancellation of milestone and refund

Date of experience: February 7, 2024
India
1 review
0 helpful votes
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It was nice talking with Magenta
February 7, 2024

I got an issue with payment milestone releasing which is still not released when I am typing this message. Magenta told me that client has to do some verification so I am waiting on that.

Date of experience: February 7, 2024
Philippines
1 review
0 helpful votes
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Efficient
February 7, 2024

She was helpful and provided information I need. Solved my concern.

Date of experience: February 7, 2024
Colombia
1 review
0 helpful votes
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Support reactivated account
February 7, 2024

The experience I have had with the support and help has been excellent.

Date of experience: February 7, 2024
Pakistan
1 review
0 helpful votes
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Issue resolved
February 6, 2024

It was wonderful, they are cooperative. Problem was solved so nicely and calmly.

Date of experience: February 6, 2024
Japan
1 review
0 helpful votes
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Quick and kind support
February 6, 2024

She(he?) listens and handle my request (to deactivate my account) on behalf of me.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
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Very Bad freelancer, Great support
February 26, 2024

I spend 3 month looking for a reliable freelancer with experience, altho it looks like there is alot of freelancer on it, most of them uses bot to bid, without even reading the project, and when you talk with one of them, they claim they know what to do, and either ask to chat outside freelancer, or ask for money in advance, and those who don't instead of working on your project they keep searching for other projects, and end up banned from the website

It was great before, now i wouldn't recommend it at all

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2024
California
1 review
0 helpful votes
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CC Refund application
February 6, 2024

Quick and straightforward. He explained everything and was able to process the application on the spot.

Date of experience: February 6, 2024
Virginia
1 review
0 helpful votes
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Withdrawal
February 6, 2024

Thank you for getting the ball rolling with this transaction

Date of experience: February 6, 2024
Turkiye
1 review
0 helpful votes
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Feedback to support
February 6, 2024

My question were answered with all patience and it was helpful

Date of experience: February 6, 2024
India
1 review
0 helpful votes
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Excellent Service
February 6, 2024

He was able to answer all my queries efficiently. I had multiple doubts regarding getting projects and everything but he was able to solve them all

Date of experience: February 6, 2024
India
1 review
0 helpful votes
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I have had a great experience, and loved the support help.

Date of experience: February 6, 2024
Philippines
1 review
0 helpful votes
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Fast, hassle-free, easy
February 5, 2024

Jewel is straight to the point, fast, and effective.

Date of experience: February 5, 2024
Nigeria
1 review
0 helpful votes
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Very Helpful
February 5, 2024

This assistant was very nice and patient. Assistance was very helpful. Thanks a lot

Date of experience: February 5, 2024