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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I am very satisfied with chat support services.
Always getting the right answer and full Information.
It was a pleasure speaking with Jonny. He provided excellent service and explained all points very clearly. Communication was easy, and overall, it was a great experience with him.
I'll be brief, I've been wanting to use the freelancer services properly for a long time, but this problem with the verification issue was a thorn in my side, so I'm grateful to the person who helped me solve the problem.
I have been struggling to make my first ever withdrawaI since November 2023 and I have liaised with so many support agents at Freelancer in order to get to the bottom of it but no one ever got me this far!
Criselda R., has been a truly a remarkable and patience support agent, listening to my concerns and carefully checking the evidence I provided to back up my claims.
The end result is that Criselda R. Have resolved within half an hour this issue that had been going on for months.
I am sincerely grateful to Criselda.
Thank you ever so much Criselda!
I'm new to the platform and had a question on how to engage the client, I received great support from Magenta S. (Freelancer Support)
Chatted with customer support for less than ten minutes and My request was fulfilled.
I'm pleased of contact with freelancer support chat. They answered me fast enough, got help and additional helpful information. Dear blessings!
Had the exact solidarity for my issue and only took about 10 minutes
I had a chat with Jewel F. And I told her my concerns and she understood, agreed and assured me that necessary and strict actions will be taken! I really hope Freelancer becomes a safe and encouraging work space where geuine designers are not made to leave by the high influx of AI spammers and copycat frauds.
Many topics to know about the page to increase the benefits that can be obtained
Great communication. I am really glad to communicate with freelancer employee. He clearly clarify the all data. I got information, which I needed.
Thanks a lot
It helped me a lot to know something. I asked about the payment and it is now cleared.
Because my English is very basic, she assisted me through the chat and the communication was very good, she attended to me very well and gave me good recommendations.
I wonder about her what she worked on and she was nice, she was very kind.
She was very informative and patient with my responses to each question she asked, she broke everything down from beginning to end and I wanted to say thank you
In day time I am busy with many things but he waited for me patiently and give me opportunity to answer his question with ease. Definitely command him for this work
The agent was efficient and understood exactly what I was looking to get done, it was resolved in only 5 minutes! Absolutely amazing. 5 Stars
The customer service support (Hope D. And Jhay R.) was very helpful and understanding they helped me solve my issues
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.