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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
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Chat support
April 21, 2024

I am very satisfied with chat support services.
Always getting the right answer and full Information.

Date of experience: April 11, 2024
Pakistan
1 review
0 helpful votes
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PFP Service Support
April 20, 2024

It was a pleasure speaking with Jonny. He provided excellent service and explained all points very clearly. Communication was easy, and overall, it was a great experience with him.

Date of experience: April 10, 2024
Colombia
1 review
0 helpful votes
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Problem solved
April 20, 2024

I'll be brief, I've been wanting to use the freelancer services properly for a long time, but this problem with the verification issue was a thorn in my side, so I'm grateful to the person who helped me solve the problem.

Date of experience: April 10, 2024
Japan
1 review
0 helpful votes
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Best Support Agent at
April 20, 2024

I have been struggling to make my first ever withdrawaI since November 2023 and I have liaised with so many support agents at Freelancer in order to get to the bottom of it but no one ever got me this far!
Criselda R., has been a truly a remarkable and patience support agent, listening to my concerns and carefully checking the evidence I provided to back up my claims.
The end result is that Criselda R. Have resolved within half an hour this issue that had been going on for months.
I am sincerely grateful to Criselda.
Thank you ever so much Criselda!

Date of experience: April 10, 2024
Kenya
1 review
0 helpful votes
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Great support
April 20, 2024

I'm new to the platform and had a question on how to engage the client, I received great support from Magenta S. (Freelancer Support)

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Chatted with customer support for less than ten minutes and My request was fulfilled.

Date of experience: April 10, 2024
Poland
1 review
0 helpful votes
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Reporting a scam
April 20, 2024

I'm pleased of contact with freelancer support chat. They answered me fast enough, got help and additional helpful information. Dear blessings!

Date of experience: April 10, 2024
Indiana
1 review
0 helpful votes
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Quick and too the point
April 19, 2024

Had the exact solidarity for my issue and only took about 10 minutes

Date of experience: April 9, 2024
India
1 review
0 helpful votes
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I had a chat with Jewel F. And I told her my concerns and she understood, agreed and assured me that necessary and strict actions will be taken! I really hope Freelancer becomes a safe and encouraging work space where geuine designers are not made to leave by the high influx of AI spammers and copycat frauds.

Date of experience: April 9, 2024
Mexico
1 review
0 helpful votes
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A new exciting experience
April 19, 2024

Many topics to know about the page to increase the benefits that can be obtained

Date of experience: April 9, 2024
Indonesia
1 review
0 helpful votes
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Awesome
April 19, 2024

The support staff is really helpful and fast response.

Date of experience: April 9, 2024
India
1 review
0 helpful votes
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Refund my Deposit
April 18, 2024

It was amazingly described and solved my issue. Thank you.

Date of experience: April 8, 2024
Bangladesh
1 review
0 helpful votes
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Amazing
April 18, 2024

Great communication. I am really glad to communicate with freelancer employee. He clearly clarify the all data. I got information, which I needed.
Thanks a lot

Date of experience: April 8, 2024
Bangladesh
1 review
0 helpful votes
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Withdraw help
April 18, 2024

It helped me a lot to know something. I asked about the payment and it is now cleared.

Date of experience: April 8, 2024
Pakistan
1 review
0 helpful votes
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Contest support
April 18, 2024

Very cooperative and respond immediately. Thanks for their assistance

Date of experience: April 8, 2024
Colombia
1 review
0 helpful votes
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Excellent experience
April 18, 2024

Because my English is very basic, she assisted me through the chat and the communication was very good, she attended to me very well and gave me good recommendations.

I wonder about her what she worked on and she was nice, she was very kind.

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
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Russell V
April 18, 2024

She was very informative and patient with my responses to each question she asked, she broke everything down from beginning to end and I wanted to say thank you

Date of experience: April 8, 2024
Bangladesh
1 review
0 helpful votes
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Very easy to communicate
April 18, 2024

In day time I am busy with many things but he waited for me patiently and give me opportunity to answer his question with ease. Definitely command him for this work

Date of experience: April 8, 2024
Australia
1 review
0 helpful votes
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Support from Agent Darra R.
April 7, 2024

The agent was efficient and understood exactly what I was looking to get done, it was resolved in only 5 minutes! Absolutely amazing. 5 Stars

Date of experience: April 7, 2024
Philippines
1 review
0 helpful votes
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Refund request
April 7, 2024

The customer service support (Hope D. And Jhay R.) was very helpful and understanding they helped me solve my issues

Date of experience: April 7, 2024