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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
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Very proffesional
April 26, 2024

Highly recommend to anyone who want to start their freelance career

Date of experience: April 16, 2024
India
1 review
0 helpful votes
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Friendly approach
April 26, 2024

Russel assisted me to get verified in very comfortable manner.

Date of experience: April 16, 2024
Uzbekistan
1 review
0 helpful votes
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Good job
April 25, 2024

I asked for help and this person helped me, thank him very much for that!

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Helpful Information from Magenta
April 25, 2024

Magenta help me with my issue, giving informations I needed for the issue.

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Withdrawal Process
April 25, 2024

Magenta explain what i asked is clear, then explain the process in detail.

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Checking status for my withdrawals
April 25, 2024

The agent Magenta is very helpful explaining my withdrawals status

Date of experience: April 15, 2024
Serbia
1 review
0 helpful votes
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Magenta S. Is the best support! :)
April 25, 2024

Please keep this employee in your company and give her a rise!
She helped me a lot.

Her name: Magenta S.

Date of experience: April 15, 2024
Indonesia
1 review
0 helpful votes
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Awesome
April 25, 2024

Very helpful and very quick to respond. The explanation given is very detailed. I feel very helpful with a feature like this

Date of experience: April 15, 2024
Bangladesh
1 review
0 helpful votes
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Great experience
April 25, 2024

Great experience with Guinevere M. (Freelancer Support). I really appreciate their effective support.

Date of experience: April 15, 2024
Kuwait
1 review
0 helpful votes
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The experience was good and understanding person for my case

Date of experience: April 14, 2024
India
1 review
0 helpful votes
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Very easy website interface & an amazing work platform. I am here providing my graphic services since more then 3 years, and here i get complete team support of this platform whenever i needed. Very active website with the designers, and i am really happy to being a part of freelancer.com.
Lastly i am thankful for a team support staff "Jonny T. / jonnyPFP", who assist me in PFP program.
Thanks,
Regards - Neeraj Dhiman.

Date of experience: April 14, 2024
Uzbekistan
1 review
0 helpful votes
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Awesome
April 24, 2024

First I was so worried I thought that I made a huge mistake and I was stuck did not know what to do but as soon as I reached out with the support service he/she helped me with by showing great attitude even dough I badly behaved towards he/she I just wanted to say sorry i did not mean to be rude or humiliate he or she i was just nervous and stressed not know what to do overall i am now very happy with the support that was showed me so thankful for the given instructions

Date of experience: April 14, 2024
Pakistan
1 review
0 helpful votes
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Great guy
April 23, 2024

Alwasy on time, hats off there should be other like him ////////////////////////////////////////////////////////////////////////////////

Date of experience: April 13, 2024
Sri Lanka
1 review
0 helpful votes
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Customer messaging
April 23, 2024

I am new to Freelancer and I had questions on two clients. Magenta helped me to clarify them. It was indeed a great help.

Date of experience: April 12, 2024
France
1 review
0 helpful votes
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Refund
April 22, 2024

I would like to be refund and in 5 minutes my problem will be solved. I m very happy

Date of experience: April 12, 2024
Pakistan
1 review
0 helpful votes
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Chat with Magenta S.
April 22, 2024

Magenta S, is really helpful to me. She understood my issue and got it solved

Date of experience: April 12, 2024
Bangladesh
1 review
0 helpful votes
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SLA EXAM
April 22, 2024

I passed 3 free exam. Daily I take part this exam. I give full time in freelancer.

Date of experience: April 12, 2024
Egypt
1 review
0 helpful votes
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Very professional service
April 22, 2024

I enjoyed the call with Russell V. from freelancer.com, She provided a very professional service.

Date of experience: April 12, 2024
Philippines
1 review
0 helpful votes
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Removing my past rejected works
April 21, 2024

I think my experience is great because Ma'am Magenta S. Assist me on my concern, and I hope she will execute my request as soon as possible.

Date of experience: April 11, 2024
Chile
1 review
0 helpful votes
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Verified freelancer programming
April 21, 2024

I experienced kind support from Freelancer support staff.

Date of experience: April 11, 2024