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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The interviewer was very responsive and helpful. He was thorough in asking questions and was very professional.
Had lots of questions about updating a bid/offer. She helped me through all of it, answering questions, even going above and beyond and editing certain things for me.
The support is really helpful and fast for helping new member. Freelancer is an awesome site. I will use it in the future i just need to explore more. Thank you for the kindness and courtesy for the refund/
It was an amazing interview. Everything went outstandingly well. Very professional conduct by Mr. Russell. He guided me about everything professionally.
It was easy to talk to and really friendly. The questions were clear and understandable
It was really nice to speak with Russell V. He is very processional, polite and supportive. First class service!
With over a decade of experience in financial analysis and accounting, I have adeptly managed budgets, conducted financial forecasting, and prepared comprehensive reports. My expertise includes risk management and compliance. I have consistently delivered accurate insights and recommendations, ensuring financial stability and strategic decision-making for organizations.
Magenta S. Was very helpful with my issue regarding a project that had an Escrow issue tied to it.
Guinevere gave me best support resolve my queries very efficiently, love you freelancer
As a freelancer, I've had a great experience using Freelancer. The platform offers a wide range of opportunities to showcase my skills and connect with clients from around the world. The user interface is intuitive and easy to navigate, making it simple to browse projects and submit proposals. I appreciate the flexibility to set my own rates and work on projects that align with my expertise and interests. The support team is also responsive and helpful whenever I've had questions or issues. Overall, Freelancer has been an invaluable resource for finding freelance work and growing my business
Good service, thank you for being patient with me,
Very helpful, thank you
Nice and great questions asked. Had a good discussion with Russell V.
Jonny was really helpful and clear about the explanations. Thank you for the professional help!
It's a great experience to be a Preferred Freelancer. Jonny is best.
I had a guaranteed contest and not one of the entries qualified or came even close to what was required. The agent given my track record gave me a one time money back. Thank you, the support extended qualifies as support
Jonny provided great support for my freelancer program, although I didn't meet PFP requirements, he noticed I am proper for Rising Star Program requirements and suggested it for me and helped to achieve it.
I really appreciate your kind support.
Thank you!
A very nice experience with Magenta's help and service.
Jewel did a great assistance and I'm really happy with his support.
Freelancer straight away assisted when I found that the chosen book cover was plagarised from another author. They went out of their way to remove the winner and extend the competition so we could get what we needed.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.