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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Client friendly service
May 7, 2024

I was having an issue with my membership subscription and the online live agent, Magenta S. Was being really helpful and patiently providing explanation on the situation occurred, hence resolving my issue. I am very satisfied. Thank you

Date of experience: April 23, 2024
Bermuda
1 review
0 helpful votes
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Darra
May 7, 2024

I was about to be scam because a so called client told me to contact them on telegram as I was approved for the job but many thanks to 'Darra' who get to my assistant very quickly.

Date of experience: April 23, 2024
Argentina
1 review
0 helpful votes
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Review
May 7, 2024

Magenta S excellent service provided! Five stars deserved.

Date of experience: April 23, 2024
Argentina
1 review
0 helpful votes
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Thanks
May 7, 2024

Very good attention, very patient. D'ailleurs je suis une femme age, elles sont tres agreable! Merci

Date of experience: April 23, 2024
Germany
1 review
0 helpful votes
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I have experienced friendly and helpful conversation with Russell V. who has assisted me to get verified. I felt comfortable and free to raise my concerns and all were answered correctly.

Date of experience: April 23, 2024
Bangladesh
1 review
0 helpful votes
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My account was suspended for something wrong. I took help the freelance Support Team. They help me very clearly. I thing they are very honest and clear for their work.

Thanks
Asaduzzaman Asad

Date of experience: April 23, 2024
India
1 review
0 helpful votes
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Great Help
May 7, 2024

Great help from the support, It was great concerns covered by the freelancer team
Thanks for this

Date of experience: April 22, 2024
Illinois
1 review
0 helpful votes
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Darra Customer Service
May 7, 2024

Very kind and nice experience. He/she was amazing. I loved speaking to her/him.

Date of experience: April 22, 2024
Kenya
1 review
0 helpful votes
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Very Fast Response
May 7, 2024

I had issues with withdrawal and Magenta S really helped me. Thank you.

Date of experience: April 22, 2024
Sweden
1 review
0 helpful votes
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So fast,friendly and very professionell help about my issue. It makes me feel safe to ask for help for another project so i can more easy get right builder.

Date of experience: April 22, 2024
Oregon
1 review
0 helpful votes
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Darra was great!
May 7, 2024

Darra was able to answer all of my questions directly. It was very satisfying compared to the typical cut and paste answers on your green competitor's website.

Date of experience: April 22, 2024
Canada
1 review
0 helpful votes
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Refund request
May 7, 2024

Very quick and easy. Refund request solved in minutes. Thanks...thumbs up

Date of experience: April 22, 2024
Israel
1 review
0 helpful votes
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Nice job
May 7, 2024

It was helpful. All of my questions were answered, and it was quick and on point.

Date of experience: April 22, 2024
Egypt
1 review
0 helpful votes
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Jonny is Perfect collaborator
May 1, 2024

Jonny is perfect in providing information, and he was good in the interview and explained everything to me

Thank you.

Date of experience: April 21, 2024
Cyprus
1 review
0 helpful votes
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Very kind...she help me solve my issues hope the best for her...

Date of experience: April 20, 2024
Pakistan
1 review
0 helpful votes
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Review
April 29, 2024

Sometimes, I can't have freelancer 24/7 chat service and it directs me to the email.
But once I get the service my issue is resolve at the moment 70% of the time.

Date of experience: April 19, 2024
Pakistan
1 review
0 helpful votes
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Great support by Magenta S.
April 29, 2024

Super cooperative and understands the situation, super happy with the service.

Date of experience: April 19, 2024
Bangladesh
1 review
0 helpful votes
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Account issuse
April 29, 2024

I am very happy to chart with Magenta S. (Freelancer Support). My problem was solve. Nice to chart him. Thanks

Date of experience: April 19, 2024
Brazil
1 review
0 helpful votes
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Genevive
April 29, 2024

Hi! She really helped me, much better than other means of contact.

Date of experience: April 19, 2024
India
1 review
0 helpful votes
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All are good thank you
April 29, 2024

All are good thank you, Great experience, always reply on time

Date of experience: April 19, 2024