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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Russell V
May 11, 2024

It was a good experience with Russell. Russell assisted me properly.

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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Thank you so much for the refund. Very good guy thank you

Date of experience: April 30, 2024
Malaysia
1 review
0 helpful votes
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Prompt support
May 10, 2024

A good agent with prompt support. Thanks for your useful help

Date of experience: April 30, 2024
Romania
1 review
0 helpful votes
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Refunding my Deposit
May 9, 2024

The experience with customer support was a very positive one, as opposed to the experience I've had with the freelancers. The refund was requested promptly and I will wait 5-10 days to receive it back into my account.

Darra was kind and helpful.

Date of experience: April 29, 2024
India
1 review
0 helpful votes
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Great Experience.
May 8, 2024

Thanks, Jonny for explaining everything about the program. The details and the help in understanding the Rising Star program were beneficial.

Date of experience: April 28, 2024
India
1 review
0 helpful votes
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Darr, Support was very good
May 8, 2024

It was good and clean support. After two months, the client was not ready to pay as committed, so I approached freelancer.com for help. Darr helped me to cancel the project.

Date of experience: April 28, 2024
Pakistan
1 review
0 helpful votes
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My issue has been resolved
May 8, 2024

I have entered wrong amount for card authenticating but support team managed and authenticated my card. Thanks for support.

Date of experience: April 27, 2024
Colorado
1 review
0 helpful votes
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Verified Identity Page
May 7, 2024

The assistant helped verify me to further legitimize my freelancer profile.

Date of experience: April 26, 2024
Australia
1 review
0 helpful votes
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Great Customer Service
May 7, 2024

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Date of experience: April 25, 2024
Belgium
1 review
0 helpful votes
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Customer Support
May 7, 2024

It is a good experience as I felt heard and genuine action is promised to be taken concerning my request

Date of experience: April 25, 2024
Australia
1 review
0 helpful votes
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Quick and accurate support
May 7, 2024

I appreciate the accurate guidance. Support person was really helpful and took the time to understand the nature of my enquiry.

Date of experience: April 25, 2024
BO
1 review
0 helpful votes
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Customer support question
May 7, 2024

It was cool the only thing is I had an open chat with one sales person and instead of transfer he asked me to create a new interaction and discuss with the Customer Support my query and I need to leave the application and use the embedded browser instead of using the android app directly

Date of experience: April 25, 2024
India
1 review
0 helpful votes
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Great support
May 7, 2024

I received great support, she clarified all my doubts.

Date of experience: April 24, 2024
Argentina
1 review
0 helpful votes
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Helpful
May 7, 2024

Magenta was helpful. She clarified my questions and provided documentation

Date of experience: April 24, 2024
Canada
1 review
0 helpful votes
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Transaction fee question
May 7, 2024

Magenta S. Provided excellent assistance, clear answers and resolved the situation

Date of experience: April 24, 2024
Malaysia
1 review
0 helpful votes
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Support
May 7, 2024

There was a problem in verifying my credit card payment.
It was very helpful support in live chat and solved my problem.

Date of experience: April 24, 2024
France
1 review
0 helpful votes
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Effective Interview
May 7, 2024

The interview went well, Russell V. conducted the interview and he was understanding and patient, which is perfect.

Date of experience: April 24, 2024
India
1 review
0 helpful votes
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Great support
May 7, 2024

Great support by Russell V. on my questions on Freelancer

Date of experience: April 24, 2024
India
1 review
0 helpful votes
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Excellent
May 7, 2024

Having Excellent experience working on Freelancer.

Date of experience: April 23, 2024
Pakistan
1 review
0 helpful votes
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My account was accidently charged for Plus membership which I did not want to pay actually & needed a refund as I could not afford to pay this membership fee now I am already struggling to get projects on Freelancer.com I am a new freelancer. She refunded the fee into my account which is a great sign of kindness. Thanks Darra & Freelancer.

Date of experience: April 23, 2024