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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It too late to response time on chat so make it fast as you can. Because many time I have quit the chat for low respond time.
A very professional and easy-to-understand reply was given. I suggest all other companies should adopt such a mechanism.
The agent understood the query very well and responded in a professional and friendly manner. Just outstanding. Outstanding.
Jonny is a experienced man to his work. He provide me a great support and help me to all instructio. Really I am very thankful for his support. He is very clear as his work. Thank you again
It was a good experience, support was very helpful and prompt
It is a technical issue that can I face and I try to solve this problem via support help. I try to understand my problem with valid reason, as a result both we are succeeded.
I had a great experience with the customer support
Great meeting, thank you freelancer for providing such platform.
Darra's was very patience with explaining how the project and contest work. She was exhibited empathy and understand to my concerns.
My interview experience with Freelancer Verified was exceptional. The interviewer was incredibly skilled, making the entire process very smooth and efficient. From start to finish, I felt at ease and appreciated the professionalism exhibited. Highly recommended for anyone seeking a seamless interview process!
She was clear and straightforward she resolved my issue
I recently had an online interview, and it was a seamless and flexible experience. Despite some initial sound issues, the host, Russell V, was welcoming and patient, ensuring everything was resolved before we continued. Her professionalism and friendly demeanor put me at ease, allowing me to focus on our conversation. Throughout the interview, she remained focused on key topics while giving me ample time to speak and clarify my points. Her clear explanations and attention to detail made the entire process feel smooth and engaging. I appreciated her expertise, and the video and audio quality on the Freelancer platform were excellent. Overall, it was a fantastic experience that exceeded my expectations.
Nice support and quick fixed for my issues thanks a lot for your support and reply
I have been freelancing full time for the past 4 years. I've tried doing it on different platforms. But I think freelancer.com is by far the best platform. If you are a good specialist, honest and responsible - you will always have an interesting and well-paid job here.
I was extremely happy with the support and guidance provided by the Freelancer Team especially Jonny for guiding me through the process.
Thanks alot
Unexpectedly my card was not verifying, then i'm ask help to freelancer support and support solved my issue. Im with that.
Very fantastic customer support they have full access to solve there customers problem from root.
My experience was Excellent. The agent was helpful
It was a great experience talking to Russel. He is very well spoken and patient person. He was kind enough to let me reload the chat as we had lost voice from my end. I look forward to have a long and mutually beneficial relationship with freelancer.com.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.