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FreelancerReviews 19,771

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,147
value
998
shipping
676
returns
764
quality
1,003
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Good service
October 4, 2025

He helped me very nicely and explained the whole thing to me and I am very happy. I chatted live and thank you for explaining it to me.

Date of experience: September 24, 2025
India
1 review
0 helpful votes
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I had the absolute pleasure of being assisted by Russell V from Freelancer.com's support team, and I couldn't be more impressed. From the very beginning, Russell was professional, attentive, and genuinely dedicated to resolving my issue. He helped me activate my verified badge on the platform—a process that can sometimes feel overwhelming—but Russell made it completely smooth and stress-free. He guided me step by step with clear instructions, answered all my questions with patience, and ensured that everything was completed quickly and accurately. What really stood out was his professionalism, friendliness, and commitment to excellent service. It's rare to come across support staff who go above and beyond, but Russell truly did. Because of his help, I now have my verified badge, which not only boosts my credibility but also gives me more confidence in growing my freelancing career. Thank you, Russell, for your outstanding support—you are a real asset to Freelancer.com!

Date of experience: September 24, 2025
Singapore
1 review
0 helpful votes
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Getting started on Freelancer with the Plus Plan has been a great experience, I landed two clients within my first week. Part of the process included an interview with Russell during my verification. He took the time to understand my background and confirm that I was qualified to be listed as an expert on Freelancer.com. What I appreciated most was how professional yet approachable the conversation was. Russell explained the process clearly and made sure I felt confident about showcasing my services. Another great aspect of being on Freelancer is that we, as freelancers, always have the flexibility to bid at our own rates, instead of being restricted to the client's listed budget. This makes the platform fair and empowering for professionals like us. Thanks again to Russell and the Freelancer team for making the verification process seamless!

Date of experience: September 19, 2025
Uganda
1 review
0 helpful votes
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Appreciation
October 2, 2025

Jake. S is really good to work with... He's fast and warm, I really had a nice time interacting with him.

Date of experience: September 23, 2025
Pakistan
1 review
0 helpful votes
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Good experience
October 2, 2025

My experience was with Margaux S. He is one of the best person at freelancer.com's staff. He satisfied me in all the ways also reach out to my client for my help. 5 stars for him

Date of experience: September 22, 2025
Kenya
1 review
0 helpful votes
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Professional and Kind
October 2, 2025

Ava was very kind in guiding me through my inquiries and was very professional

Date of experience: September 22, 2025
India
1 review
0 helpful votes
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I had an amazing experience with Danette O. From the Preferred Freelancer & Rising Stars Team. Danette guided me through every step of the onboarding process with professionalism, patience, and kindness. Danette clearly explained the SLA, answered all my questions, and ensured my account was smoothly reactivated with the Preferred Freelancer badge. Danette support was outstanding — quick, helpful, and very friendly. Thanks to Danette, I feel confident moving forward on Freelancer.com. Danette truly went above and beyond, and I highly recommend Danette support to any freelancer. Thank you so much, Danette — you're the best! — Rajesh Singh

Date of experience: September 22, 2025
Oman
1 review
0 helpful votes
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Feedback for Erol C
October 1, 2025

Hello, I have contaced with support team, I spoke with Erol C, he/she was so supportive, and he/she solved my problem, I proud support team, specially Erol C. Many thanks.

Date of experience: September 22, 2025
GB
1 review
0 helpful votes
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Pay Dispute
October 1, 2025

Erol C. This person helped me and reassured me that I had done the right thing in not paying a freelancer outside of the Freelancer platform. They guided me all the way with what to do and when, when this user refused to take payment for work within the platform

Date of experience: September 22, 2025
Pakistan
1 review
0 helpful votes
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Nice to get verified badge
September 30, 2025

Russel v was very collaborative and kind. Long live Russel v

Date of experience: September 19, 2025
Philippines
1 review
0 helpful votes
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I felt being cared.
September 30, 2025

Going extra mile to give me an idea on whats going and and finding solutions.

Date of experience: September 21, 2025
India
1 review
0 helpful votes
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Max T is very good to help
September 30, 2025

It was a very good experience with Max T, he answered my all questions and cleared all my doubts. Thank you Max T for your help

Date of experience: September 21, 2025
KR
1 review
0 helpful votes
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I would like to share my appreciation for Danette O. Regarding her explanation of the Rising Stars program. Danette took the time to clearly walk me through the details of the program, answered my questions with patience, and provided me with all the information I needed to make an informed decision.

Date of experience: September 20, 2025
Nepal
1 review
0 helpful votes
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Excellent Support Experience
September 29, 2025

I had a great experience with the support team. The representative was very professional, quick to respond, and provided clear and helpful guidance. My issue was resolved smoothly and efficiently. I really appreciate the excellent service

Date of experience: September 19, 2025
Mexico
1 review
0 helpful votes
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Terrible attention
September 29, 2025

Terrible attention, complicated process to return my money

Date of experience: September 19, 2025
Steven E. Freelancer Rep
4 days ago

Hi Pablo,

We’re sorry to hear about your experience. We’ve sent you a private message regarding your concern — please check your inbox so we can assist you further with the refund concern.

Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.

We look forward to hearing from you soon.

Pakistan
1 review
0 helpful votes
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Excellent Onboarding Experience
September 29, 2025

Danette O. Made the interview process very smooth and professional. Explained everything clearly, answered my doubts, and made me feel comfortable. It was a great experience.

Date of experience: September 20, 2025
Minnesota
1 review
0 helpful votes
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Excellent Support from Margaux S.
September 29, 2025

I had a great experience with Margaux S. From Freelancer Support. Jackie was very professional and quick to assist me with an issue I was facing. They escalated the matter for further review, showing their dedication to ensuring my concern was addressed. I truly appreciate their prompt and thorough help.

Date of experience: September 19, 2025
Japan
1 review
0 helpful votes
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Thanks for letting me vent Jake
September 29, 2025

Jake was super helpful. I'm not sure I will use Freelancer again due to the support loop I was directed to and only to have my ticket closed with no solution, but Jake was able to quickly resolve my issue and even let me vent. Keep him, he's a winner.

Date of experience: September 20, 2025
Bangladesh
1 review
0 helpful votes
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He gave me the right answers to all the questions I asked him. He is truly an amazing freelancer.

Date of experience: September 19, 2025
Cambodia
1 review
0 helpful votes
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Verified freelancer badge.
September 29, 2025

I had my Verifiers badge Freelancer interview with Russell. It was a on time interview, The questions were quick understandable and brief. My conversation as well as the interview with Russell was delightful, and I am thankful for his easygoing personality. I had a wonderful experience.

Date of experience: September 19, 2025