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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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He helped me very nicely and explained the whole thing to me and I am very happy. I chatted live and thank you for explaining it to me.
I had the absolute pleasure of being assisted by Russell V from Freelancer.com's support team, and I couldn't be more impressed. From the very beginning, Russell was professional, attentive, and genuinely dedicated to resolving my issue. He helped me activate my verified badge on the platform—a process that can sometimes feel overwhelming—but Russell made it completely smooth and stress-free. He guided me step by step with clear instructions, answered all my questions with patience, and ensured that everything was completed quickly and accurately. What really stood out was his professionalism, friendliness, and commitment to excellent service. It's rare to come across support staff who go above and beyond, but Russell truly did. Because of his help, I now have my verified badge, which not only boosts my credibility but also gives me more confidence in growing my freelancing career. Thank you, Russell, for your outstanding support—you are a real asset to Freelancer.com!
Getting started on Freelancer with the Plus Plan has been a great experience, I landed two clients within my first week. Part of the process included an interview with Russell during my verification. He took the time to understand my background and confirm that I was qualified to be listed as an expert on Freelancer.com. What I appreciated most was how professional yet approachable the conversation was. Russell explained the process clearly and made sure I felt confident about showcasing my services. Another great aspect of being on Freelancer is that we, as freelancers, always have the flexibility to bid at our own rates, instead of being restricted to the client's listed budget. This makes the platform fair and empowering for professionals like us. Thanks again to Russell and the Freelancer team for making the verification process seamless!
Jake. S is really good to work with... He's fast and warm, I really had a nice time interacting with him.
My experience was with Margaux S. He is one of the best person at freelancer.com's staff. He satisfied me in all the ways also reach out to my client for my help. 5 stars for him
Ava was very kind in guiding me through my inquiries and was very professional
I had an amazing experience with Danette O. From the Preferred Freelancer & Rising Stars Team. Danette guided me through every step of the onboarding process with professionalism, patience, and kindness. Danette clearly explained the SLA, answered all my questions, and ensured my account was smoothly reactivated with the Preferred Freelancer badge. Danette support was outstanding — quick, helpful, and very friendly. Thanks to Danette, I feel confident moving forward on Freelancer.com. Danette truly went above and beyond, and I highly recommend Danette support to any freelancer. Thank you so much, Danette — you're the best! — Rajesh Singh
Hello, I have contaced with support team, I spoke with Erol C, he/she was so supportive, and he/she solved my problem, I proud support team, specially Erol C. Many thanks.
Erol C. This person helped me and reassured me that I had done the right thing in not paying a freelancer outside of the Freelancer platform. They guided me all the way with what to do and when, when this user refused to take payment for work within the platform
Russel v was very collaborative and kind. Long live Russel v
Going extra mile to give me an idea on whats going and and finding solutions.
It was a very good experience with Max T, he answered my all questions and cleared all my doubts. Thank you Max T for your help
I would like to share my appreciation for Danette O. Regarding her explanation of the Rising Stars program. Danette took the time to clearly walk me through the details of the program, answered my questions with patience, and provided me with all the information I needed to make an informed decision.
I had a great experience with the support team. The representative was very professional, quick to respond, and provided clear and helpful guidance. My issue was resolved smoothly and efficiently. I really appreciate the excellent service
Danette O. Made the interview process very smooth and professional. Explained everything clearly, answered my doubts, and made me feel comfortable. It was a great experience.
I had a great experience with Margaux S. From Freelancer Support. Jackie was very professional and quick to assist me with an issue I was facing. They escalated the matter for further review, showing their dedication to ensuring my concern was addressed. I truly appreciate their prompt and thorough help.
Jake was super helpful. I'm not sure I will use Freelancer again due to the support loop I was directed to and only to have my ticket closed with no solution, but Jake was able to quickly resolve my issue and even let me vent. Keep him, he's a winner.
He gave me the right answers to all the questions I asked him. He is truly an amazing freelancer.
I had my Verifiers badge Freelancer interview with Russell. It was a on time interview, The questions were quick understandable and brief. My conversation as well as the interview with Russell was delightful, and I am thankful for his easygoing personality. I had a wonderful experience.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hi Pablo,
We’re sorry to hear about your experience. We’ve sent you a private message regarding your concern — please check your inbox so we can assist you further with the refund concern.
Alternatively, you may reach out to us at support@freelancer.com. When doing so, please let our chat agent know—or indicate in your ticket—that you have a Sitejabber review and were advised to contact us for assistance. Be sure to include the exact details of your issue so we can connect you with the right team and resolve your concern more efficiently.
We look forward to hearing from you soon.