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FreelancerReviews 19,754

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,147
value
998
shipping
676
returns
764
quality
1,003
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Max T is very good to help
September 30, 2025

It was a very good experience with Max T, he answered my all questions and cleared all my doubts. Thank you Max T for your help

Date of experience: September 21, 2025
KR
1 review
0 helpful votes
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I would like to share my appreciation for Danette O. Regarding her explanation of the Rising Stars program. Danette took the time to clearly walk me through the details of the program, answered my questions with patience, and provided me with all the information I needed to make an informed decision.

Date of experience: September 20, 2025
Nepal
1 review
0 helpful votes
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Excellent Support Experience
September 29, 2025

I had a great experience with the support team. The representative was very professional, quick to respond, and provided clear and helpful guidance. My issue was resolved smoothly and efficiently. I really appreciate the excellent service

Date of experience: September 19, 2025
Mexico
1 review
0 helpful votes
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Terrible attention
September 29, 2025

Terrible attention, complicated process to return my money

Date of experience: September 19, 2025
Pakistan
1 review
0 helpful votes
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Excellent Onboarding Experience
September 29, 2025

Danette O. Made the interview process very smooth and professional. Explained everything clearly, answered my doubts, and made me feel comfortable. It was a great experience.

Date of experience: September 20, 2025
Minnesota
1 review
0 helpful votes
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Excellent Support from Margaux S.
September 29, 2025

I had a great experience with Margaux S. From Freelancer Support. Jackie was very professional and quick to assist me with an issue I was facing. They escalated the matter for further review, showing their dedication to ensuring my concern was addressed. I truly appreciate their prompt and thorough help.

Date of experience: September 19, 2025
Japan
1 review
0 helpful votes
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Thanks for letting me vent Jake
September 29, 2025

Jake was super helpful. I'm not sure I will use Freelancer again due to the support loop I was directed to and only to have my ticket closed with no solution, but Jake was able to quickly resolve my issue and even let me vent. Keep him, he's a winner.

Date of experience: September 20, 2025
Bangladesh
1 review
0 helpful votes
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He gave me the right answers to all the questions I asked him. He is truly an amazing freelancer.

Date of experience: September 19, 2025
Cambodia
1 review
0 helpful votes
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Verified freelancer badge.
September 29, 2025

I had my Verifiers badge Freelancer interview with Russell. It was a on time interview, The questions were quick understandable and brief. My conversation as well as the interview with Russell was delightful, and I am thankful for his easygoing personality. I had a wonderful experience.

Date of experience: September 19, 2025
Pakistan
1 review
0 helpful votes
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Xavier B. Is a good person
September 29, 2025

"My experience with Freelancer support was excellent. Xavier B. Was very polite, patient, and helpful. He guided me step by step and made sure I understood everything clearly. I am very satisfied with the support I received today."

Date of experience: September 19, 2025
Pakistan
1 review
0 helpful votes
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I contacted freelancer support after an year of gap and got very prompt and required support by Margaux S. Fabulous

Date of experience: September 19, 2025
Virginia
1 review
0 helpful votes
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Wonderful Onboarding in FPF
September 29, 2025

I was oboarded by Danette O., through a very straightforward and easy going process. Too bad this happens only once in a lifetime.

Date of experience: September 19, 2025
Indiana
1 review
0 helpful votes
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Very professional!
September 29, 2025

Russell V was with me through the entire onboarding process and was very clear and concise, to get my account activated

Date of experience: September 19, 2025
Tennessee
1 review
0 helpful votes
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I was recently interviewed for the Verified badge on Freelancer.com. Russell V. was friendly, professional, and made the process clear. He answered all my questions and helped me better understand how the platform works.

Date of experience: September 19, 2025
El Salvador
1 review
0 helpful votes
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Well explained
September 28, 2025

Jake S., explained very well how the hr rate and fixed price projects fees & commisions work. Very pleasant experience with freelancer chat support service!

Date of experience: September 18, 2025
Egypt
1 review
0 helpful votes
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Outstanding Support Experience
September 28, 2025

Jake S was incredibly helpful and patient throughout the entire process. He quickly understood my issue, explained the situation clearly, and guided me step by step until everything was resolved. His professionalism and friendly attitude made the experience smooth and stress-free. I really appreciate the effort he put in to make sure my concerns were taken care of.

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
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Support by Ava
September 28, 2025

I faced an issue and reached out to Freelancer.com support for help. I was connected with Ava, who helped me resolve it clearly and politely.

Date of experience: September 18, 2025
Ukraine
1 review
0 helpful votes
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Good support!
September 28, 2025

I dont have much time to write it all, but Ava D. Was awesome supporter! Thanks him for helping me

Date of experience: September 18, 2025
Viet Nam
1 review
0 helpful votes
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Excellent Support and Smooth Experience
September 28, 2025

My overall experience with Freelancer has been outstanding. The platform provides great opportunities to connect with clients, and the Preferred Freelancer Program makes it even better. A special thanks to Danette O. For her patience, clear guidance, and friendly support throughout the process she made everything simple and stress-free. I truly appreciate the professionalism and efficiency. Highly recommended!

Date of experience: September 18, 2025
India
1 review
0 helpful votes
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Very good experience with Russell V. during my verification. Quick, clear, and efficient assistance.

Date of experience: September 16, 2025