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FreelancerReviews 19,713

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Very Helpful and Professional Assistance
September 24, 2025

I had an issue with my account restriction and negative balance, and Andrei assisted me with great patience and professionalism. He clarified everything clearly, made me feel my account is safe, and guided me step by step. I really appreciate the support and the positive attitude.

Date of experience: September 15, 2025
India
1 review
0 helpful votes
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Jake S. Just asked me to wait for a minute and solve it immediately. Really a pure soul

Date of experience: September 15, 2025
Bangladesh
1 review
0 helpful votes
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Jack provided excellent service.
September 24, 2025

I really liked Jack's service and he is a genuinely nice guy.

Date of experience: September 14, 2025
Panama
1 review
0 helpful votes
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Jake S., explained exactly what I have to do, I wait to unblock my payment acount to proceed the process

Date of experience: September 13, 2025
Italy
1 review
0 helpful votes
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Really helpful and fast
September 23, 2025

Xavier B. Was really fast to aknowledge my issue ad did his best to solve my problem, thank you again!

Date of experience: September 13, 2025
Italy
1 review
0 helpful votes
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I had a great experience working with Jack. He was professional, responsive, and knowledgeable throughout the entire process. I needed help withdrawing funds from my account, and he guided me step by step, ensuring everything was done securely and efficiently.

Date of experience: September 13, 2025
Pakistan
1 review
0 helpful votes
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Great Support and Refund Process
September 22, 2025

I requested a refund for dormant account fees, and it was processed smoothly without any issues. I really appreciate that Freelancer handled my request professionally and made the process easy. This shows they care about their users.

Date of experience: September 13, 2025
GB
1 review
0 helpful votes
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Most Helpful
September 22, 2025

The agent arrived quickly and assisted me with my query.

Date of experience: September 12, 2025
Sri Lanka
1 review
0 helpful votes
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Margaux S. Is really helpful and explains me the situation very clearly.

Date of experience: September 12, 2025
Germany
1 review
0 helpful votes
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Great support
September 22, 2025

I had trouble with a hacker doing transaction on my account. Thankfully Jake S. Helped me, by solving this and got the refund going for me.

Date of experience: September 12, 2025
India
1 review
0 helpful votes
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Preferred Freelancer Program
September 22, 2025

Thank you so much for the prompt and helpful support. Danette O. Explained the PFP very professionally and answered all my questions. Truly appreciated!

Date of experience: September 12, 2025
India
1 review
0 helpful votes
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Great interview with Russell V.
September 22, 2025

I just went through Freelancer verified process, Russell guided me through the entire process & was very professional & helpful throughout the journey! Kudos to the team!

Date of experience: September 11, 2025
Pennsylvania
1 review
0 helpful votes
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Jake is the best Freelancer support ever
September 21, 2025

Jake resolved my dispute with a Freelancer that never showed up for the job and issued my refund that was justified by Freelancer he is the best consider him for promotion or director of Support from now on as he should be allowed to rewrite the support policy on Freelancer

Date of experience: September 11, 2025
Pakistan
1 review
0 helpful votes
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Excellent Support and Smooth Process
September 21, 2025

I truly appreciate the support from Danette O. The Preferred Freelancer team. The process was smooth, professional, and well-guided. I'm thankful for the opportunity and look forward to contributing more quality work on the platform.

Date of experience: September 11, 2025
TT
1 review
0 helpful votes
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Authentication help
September 21, 2025

It was a quick and very helpful chat with Elora, They were able to assist me very swiftly

Date of experience: September 11, 2025
Rwanda
1 review
0 helpful votes
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Response to Ava
September 21, 2025

Hi there, Thanks alot for your responses and patience. In fact my problems not solved the way I need to upload my credentials and previous projects. First I need the steps how to enroll in a free plan untill I get some money to upgrade the plan. 2nd I need to understand the steps how to upload my redentials including experience certificate photo and previous jobs in a different file formats.
The site untill now react the same or no interaction. Why the site say: No portfolio items have been added yet and after trying to add items the button is not active.

Date of experience: September 11, 2025
Egypt
1 review
0 helpful votes
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Freelancer.com has been a great platform
September 21, 2025

Freelancer.com has been a great platform for me to showcase my skills and connect with clients worldwide. The system for communication and secure payments ensures a smooth and professional workflow. It's a reliable space to grow as a freelancer and build lasting client relationships. Special thanks to Danette

Date of experience: September 11, 2025
India
1 review
0 helpful votes
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Its Positive Experience
September 21, 2025

As a freelancer, I've had a very good experience with Freelancer.com. The platform provides a steady flow of projects and secure payment protection for managing client communication. It's a great place to grow skills and build long-term client relationships.

Date of experience: September 11, 2025
Pakistan
1 review
0 helpful votes
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Awesome freelancer support
September 20, 2025

It was a awesome experience having freelancer support, my every problem got resolve easily without any issues, also Danette is one of the best freelancer staff i have ever had, he is very polite and kind.

Date of experience: September 10, 2025
India
1 review
0 helpful votes
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5 star rating
September 19, 2025

My freelance problem solution was immediately solved by freelancer team.

Date of experience: September 10, 2025