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FreelancerReviews 19,641

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,140
value
992
shipping
672
returns
758
quality
997
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Costa Rica
1 review
0 helpful votes
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Good service!
September 13, 2025

Really helpful and quick! I needed to authenticate my card and messed up the process, but Elora M. Helped me a lot!

Date of experience: September 3, 2025
India
1 review
0 helpful votes
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Good convo
September 13, 2025

Russell V had a great convo with me we had some talk about my projects and he helped me with the verification process

Date of experience: September 3, 2025
Florida
1 review
0 helpful votes
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Good attention
September 12, 2025

Responsive, and serviceable. Erol. C. answered my questions and concerns. I appreciate his attention, and as always, I am glad to be serviced by a person, and not an AI!

Date of experience: September 2, 2025
Germany
1 review
0 helpful votes
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KYC Account Identity Verification
September 12, 2025

Nicola helped me with my case of providing a document showing the proof of address under my dad's name as it was difficult and not possible to provide proof that the account was under my name so Nicola was able to comply with my situation and provide me an exception to upload the document along with my father and I government issued ID for verification of our relationship

Date of experience: September 2, 2025
Pakistan
1 review
0 helpful votes
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Good Support Assistance
September 12, 2025

"The support agent was very professional, polite, and helpful. My concern was handled with patience and clarity. Thank you for the great assistance." "Quick and clear response from the support agent. I appreciate the professionalism and support provided." "Excellent support experience — prompt, helpful, and very professional. Keep up the good work!"

Date of experience: September 2, 2025
Texas
1 review
0 helpful votes
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Freelancer support for Freelancer
September 11, 2025

Jake was wonderful. He helped me resolve an issue with the Freelancer taking more time than anticipated with the new website.

Date of experience: September 1, 2025
India
1 review
0 helpful votes
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Money Refund issue
September 11, 2025

Max T. Is the great person who really help me to get back my money in my account thank you max. Who really help me and assist me.

Date of experience: September 2, 2025
North Macedonia
1 review
0 helpful votes
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Refund the money
September 11, 2025

I asked for refund and the general support Jacke S., helped me a lot! I am so satisfied by him and he is the best!

Date of experience: September 1, 2025
Mexico
1 review
0 helpful votes
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Jake is very kind person.
He answered perfectly for my questions and it was helpful for me to get know about freelancer.com
Highly recommend!
Thank you freelancer support team

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Very satisfied and relieved
September 11, 2025

I was tensed and had multiple questions, Jake S answered them without any issue and being pissed off, Love the calm attitude

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Leopold G. Has Helped Me a Lot
September 11, 2025

I truly appreciate all the team members — they've dedicated a lot of time to help with our issues, and they patiently listen to our concerns again and again. But most of all, I want to sincerely thank Leopold G. For his incredible support. Trust me, Freelancer Support is exactly what you need to stay safe from scammers.

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Addressing Bids Related Confusion
September 10, 2025

I thought there was a bug/issue on Freelancer because I was not seeing all remaining bids (out of 100) on my account analytics (with Plus membership), then I contacted support and got a chat with Andrei M. He clarified things to me and taught me how the bids system actually works. Days ago, I had another issue regarding KYC, and at that time, the support was also helpful. There was Elora (I guess), and she was also very helpful regarding addressing the issue, and there is FLNathan (from Freelancer's KYC staff), who is still always available to address my issues. I got a such great experience with Freelancer's support team and I'm happy with that.

Date of experience: September 1, 2025
Pakistan
1 review
0 helpful votes
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Review for a support Lyndon S.
September 10, 2025

Best experience i ever seen before but he is incredible and very active listener and he takes good answers related to my concern he helped me and tackle the situation

Date of experience: September 1, 2025
Egypt
1 review
0 helpful votes
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Thank Max T. For his exceptional support
September 10, 2025

I just want to thank Max T. For his exceptional support. I came back to Freelancer.com after years, struggling financially and emotionally, and Max treated me like a real human
He listened with empathy, understood my situation, and went out of his way to help me resolve an old mistake on my account. Max, you didn't just fix a technical issue — you gave me a little hope when I needed it most. I wish more support agents were like you. Thank you, brother.

Date of experience: September 1, 2025
Poland
1 review
0 helpful votes
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Review for Freelancer Supporter Margaux
September 10, 2025

Freelancer Supporter Margaux assisted me very efficiently and provided satisfactory answers to my questions. I could not have imagined faster or better assistance, for which I am very grateful!

Date of experience: August 31, 2025
India
1 review
0 helpful votes
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Good Customer Service
September 10, 2025

The agent demonstrated a clear understanding of the issue and successfully implemented the required actions in Zap

Date of experience: August 31, 2025
Poland
1 review
0 helpful votes
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Fast and nice
September 9, 2025

Jack quickly contacted me, without any additional questions, got straight to the point, and told me what I wanted to know about my membership refund.

Date of experience: August 30, 2025
Pakistan
1 review
0 helpful votes
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I had a very positive experience. He was polite, respectful, and conducted both the technical and general interview in a professional manner. The process was clear, helpful, and easy to follow. Everything was well-organized, on time, and managed beautifully, which made the overall experience smooth and pleasant.

Date of experience: August 27, 2025
Pakistan
1 review
0 helpful votes
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Verification Interview
September 9, 2025

Russell V was very professional and the way she communicated to me was incredible and she asked what was relevant to me and it was very smooth experience

Date of experience: August 30, 2025
Ecuador
1 review
0 helpful votes
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Max T. Gracias
September 8, 2025

Me ayudó dándome guía y tranquilidad al explicarme como cancelar una membresía que no había solicitado

Date of experience: August 29, 2025