Free1040TaxReturn

I have used other software programs to do taxes without a problem. I made the mistake of using this program. On State taxes it was especially awful. It didn't ask for much key information, which resulted in my owing over $600 instead of getting over $800 for a refund. When I contacted them about the problem, they gave a 1 line canned answer with no intention of fixing the problem. Federal also was wrong by over $1000. I ended up canceling my return and chose never to go with them... ever! Never seen anything this bad in my decades of doing taxes.

They are listed under the IRS website as not state restricted for free filing. They let you get all the way through the filing process and then tell you that you do not qualify for free filing.

It's an attempt to get you to go ahead and pay because you already spent time filling out the information.

I don't know why everybody claims about worst customer services and so on. My experience with em was favorable back when I was living in the US. I had to apply to them just because I didn't understand tax laws in this country and I needed a full-fledged guidance.
They helped me to get a reutnr rom paid taxes legally and this is really admirable of them.
Idk guys, of course these services can't be free, it's silly to complain about that, actually.

I was able to file my federal return, but while it said I could file my state return on this site, when I elected to not file online to avoid paying the fee, it disappeared and I was unable to access anything having to do with my state returns. I now have to apply for an extension for my state returns and go through the process of filling everything out all over again. I still have access to my federal return through the website, but anything having to do with my previous return is inaccessible. The IRS should remove this terrible service from their website.

I tried to login & view the status of a return, by going directly to their website. The site wouldn't recognize my username/password. It was ONLY, when I went back to IRS.GOV, and used their link to FREE1040TaxReturn.com - that my username/password actually worked.

Also, your Federal Tax Return is FREE, when you go to their site via the IRS.GOV link. If you go directly to their site, you will have to pay. So, make sure that you use the link.

I sent their Customer Service a note about this, asking if they could place some message on their website login area, to reflect this possible login issue. Hopefully, they will fix the issue, so that other people can quickly access what they need.

They didn't ask enough information about my health care for 2016 and submitted the WRONG address to the IRS so I never received a very important letter from the IRS about amending the information. I'm now looking at about 2 months from the filling date before I can even get any information on my return, which I'm going to assume isn't going to be the amount the site counted.
Seriously. Don't use this sketchy site. If I could request the IRS remove it from their page I would, but we all know how helpful the IRS is.

I used this program for my 2018 tax return which could have been easily filed as a short form. The Federal section is easy to use (as it should be for short returns) and computed correctly. I asked that my refund be applied to next year's taxes and herein lies a software glitch. The State section (AZ) automatically applied my state refund to next year's taxes rather than giving me the option of receiving a refund - SERIOUS FLAW that the company will not acknowledge. USE THIS PROGRAM AT YOUR OWN RISK!

I filed my brother's tax return in January since it was a simple return. The IRS did not receive it. You cannot call them and even though it says free customer service, there is a section that states you have to pay to speak to someone. Maybe they never filed it because I did not pay to file the state return with them. He received his refund from the State already. They will not respond to emails either. Will never use them again.

This site will give you nightmares. It WAS NOT free. I had a very simple return to file as we are retired. I had to use the 1040 form to claim a slot win in CT where they took out taxes. On this form, we had Social Security income, the slot income and two weeks worth of unemployment pay. For this, they charged us $40.00. I have tried to get back on the site to get a copy of our return, but can not log in. They have no phone number to call, yet they claim 24 hour service. This site is a rip-off that is a link provided by our government. More of the "change" we were expecting?

I filed 2020 taxes with this site, logged back in and it states I have a message and to click the help and support tab. I did so and NOTHING... Just a blank screen I also cannot get back to the completed taxes either... again... blank screen. ******DO NOT USE THIS PROGRAM**** I am truly disgusted with this service and it's a disgrace the way this service is set up. You cannot reach anyone by email or phone supposedly to protect the consumer, but who is the consumer to contact when the support and help tab doesn't work. If I cannot access my information, and I cannot get ANY support or help what am I the consumer to do. I repeat ****DO NOT USE THIS SERVICE**** IRS needs to remove them from their site as a service to use.

I got $85 more Federal refund and $68 more state refund using TaxAct due to Free1040TaxReturn not correctly including my HSA contribution on form 8889 and myhealth insurance premiums on the state tax form, respectively. I pointed this out to them and their canned response was "Your return is accurately calculated based on your input and current tax law. Please review your entries carefully." In many cases, they simply didn't ask enough questions to accurately calculate my taxes correctly. Their software needs to fix its many gaps!