Free1040TaxReturn

This is one of the sites listed on the IRS website. Worst customer service I have experienced in years. Carmen seems to be the only one responding to your questions and she rarely has any concrete answers for you. I highly recommend using another site for filng. In my opinion the IRS and your State should have free filing sites why pay for something they should be providing us for free. I filed my federal return on Jan 14th through free1040taxreturn.com and it went through to the IRS just fine but for a week Carmen at contact us has had nothing but excuses about the site's pdf system being down so you cannot print a hard copy of your return. This has to be the worst site out there. Before you use this site I recommend paper filing. The site does allow you to do your returns but beware free 1040 even after clciking no to filing the state did not register as no and charged me anyway on top of printing problems. Today is Sunday, Jan. 23,2011 and still no PDF printing.

Same as others...

Following email sent to the US Treasury Deprtment. Suggest you all do the same.
Sent to *******@tigta.treas.gov
*********************************************************************************
To whom it may concern:

As you see from these comments http://www.sitejabber.com/reviews/www.free1040taxreturn.com

This is a fraudulent site supposedly used for 1040 tax form submissions and I suspect also identity theft. I submitted my daughter's tax information which includes her SSN and was charged a $40.00 fee for 1040 federal and state tax forms.

I did not rec'v the completed forms and when I call the company the mailbox is full. I would suggest the Treasury Department IRS investigate this Reno NV based company.

Free 1040 Tax Return.com's phone number is *******482

Terrible! Do Not Use! Since this was a link from the IRS.gov website I assumed it would be reliable. I was wrong.

I went through the process and logged off. A few minutes later, for no reason, I went back on, or tried to. I could not log on, they led me on wild goosechase to get my password or id, claiming that that is why I couldn't log on. When they "gave" me my password it was blank. No phone number, no way to contact them. Terrible.

Ruuuuun! IRS NEEDS TO SHUT THIS SITE DOWN! Extremely horrible customer service. I accidentally skipped a question about my spouses information and they processed my return even with the required fields not being filled in. The state return was rejected, but the federal went through fine. The spousal information was in the federal section of the return and now I can't complete my state return because there's nowhere to put my spouses information on the state questionnaire. Contacted customer service with no response. They say 24 hour response time, but haven't responded in a week with the tax deadline approaching. Terrible experience!

Extremely dissapointed in the function of software. Difficult to use and when I went back to check status of return, kept recieving message "no account exists for this SSN". Managed somehow to get back to my account, onl; y find both federal and state returns were rejected due to lack of proper e-signature, even though I followed directions for getting PIN. I tried logging in again to revise return, but could not. No phone number nor could I use their email account since I could not log in. I was charged $39.95 on my credit card for the State return and could not file. I did print out the return which was not on a form, so I had to manually transcribe to paper forms and file both Fed and State through the mail 1 day before tax deadline. This site should be investigated and those responsible prosecuted to the fullest extent of the law.

I too wish I'd researched with a simple google search. Uggghh. We've handed over our personal information to them on a silver platter - and our return has been rejected twice. I have NEVER had my return rejected so I seriously doubt it was user error - given I'm not the only one. Now it's 8 days past the tax deadline, I'm frustrated and have to sit down to do my taxes all over again to avoid having to pay a free for resubmission. DO NOT USE THIS WEBSITE. Just because they're listed on the IRS efile page doesn't mean their legit.

They advertise as a free online system to file your taxes, they even got the IRS to advertise them as free. However, once you are done filling all the forms they ask you for a payment. Otherwise they do not file your taxes. Additionally, their questionaires to fill the forms are horrible. I know that i qualify for a tax exemption treaty, but free1040TaxReturns did not even give me the option to claim it. NEVER WILL USE IT AGAIN. The only thing missing is that they sell my email to some spam company.

You can't log back in to print out your taxes if you need to in the future. I logged back in to print after buying a new printer cartridge, buy not all of my forms were available... most importantly the 1040 ez. This made my life miserable when I went to apply for my student loans. I emailed their customer service "tax questions" area over and over again until my forms magically showed back up after about 15 complaints. They never emailed me back or called to apologize or acknowledge that they were at fault.

After reading other's complaints online, I decided the next year to try to login to see if I could access my forms since I now suspected the site to be a scam. I typed in my social security number and password. The system didn't recognize my information, which I thought was weird since I just filed the year before. Then somehow after navigating here and there on the site I was able to find the files to print. Very strange. All I can say is that the website isn't put together that great and doesn't have a logical flow.

They do not list a phone number and they do not respond to email contact requests except with a "We are looking into it". Finally after about three weeks, I got someone to answer me but I could "hear" the attitude. I was just trying to send in a 1040 EZ to the State. There was NOTHING to this return at all. It took nearly 3 weeks for me to get answer and it wasn't from them. I supposively had not marked the state but it was there when I opened the return. Then I had to pay a fee to submit the return again. Now I am waiting to see if it went through. The Einstein's on their end can't tell me. JUST USE TURBO TAX! Obviously this rinky-dink site cannot find your errors BEFORE they go in. How convenient... they can get more submission fees if you have to keep sending it back through. This site is recommended on the main IRS site, so I sent them this complaint as well.

As others have correctly pointed out, this website is listed by the IRS as free and it says the word FREE on top of each page. But after you spent all that time entering your data, that's when they surprise you with a significant filing charge!

Additionally, my state return was rejected three times and they charged me to re-submit it! When you message customer service (can't call since there's no phone number), they usually respond with one condescending sentence that doesn't even answer your question, such as, "Please read the screens when you login completely and carefully."

To top it off, they told me I was getting a refund, but when my forms were finally submitted to the state, it magically changed and now I owe money. When I asked why there was such a change, they respond with, "Your return is accurately calculated based on your input and current tax law." And don't even bother to ask this website to refund their charge unless you want more snark responses.

Save yourself the aggravation do not use this site under any circumstances!

All I want is a copy of my prior years taxes which they say or Carmen says they do not keep any records, and to contact the IRS. But if you go to the site it reads:

Safe, Secure and available to you 24 hours a day 7 days a week, that's our guarantee to you. Our online storage facility is regularly tested and audited by ControlScan to assure the safety and security of all your personal data. You can revise, read or print your return 24 hours a day, 7 days a week. Your tax returns will be stored safely and securely for 3 years.

I have sent them numerous emails but it seems that only CARMEN can answer any of them, boy she must be tired since she must work 24/7. No one can give me an answer other than "Contact the IRS"

DO NOT USE THIS SITE!

DO NOT USE THIS COMPANY!
I filed my return, saved a copy and waited and waited... no refund yet. So today I went back to their website to check my status and it stated that the IRS had accepted my return but no refund was due. When I viewed the form the numbers were nowhere near what I had entered and submitted and the form was a 1040EZ when I filed a 1040A. The only answer I get from customer service is "the form shows what you submitted and the system does not change information after the fact". I tried asking again and got the same answer. Looks like I will have to file an amended paper return and wait even longer. What a ripoff!

This site is horrible! I was first told (one week after submitting) that my return was accepted by the IRS. I continuously checked and 2 1/2 weeks out still received the same message. I checked again 3 days later (3 weeks total now) that my return was rejected by the IRS THE DAY AFTER I INITIALLY SUBMITTED IT!

I would steer clear of this site and I am actually hoping this site is not just another scam to get personal information because they've got it all and have done nothing for me except delay my receipt of funds I need to pay my bills. I now have to start the whole filing process all over again.

THE IRS SHOULD NOT RECOMMEND THIS SITE AND NO ONE EXPECTING THEIR RETURN TO BE DONE CORRECTLY SHOULD USE IT!