Free1040TaxReturn

I just wrote a page-long review so I will keep this short. They say they are free - not true. They say they have support - their responses give you snarky comments that still does not answer your questions. They say my return has been rejected by the IRS - they charged me more because they had to resubmit my returns- I have always done my own taxes (and will in the future) and never had these issues. In summary - this company is making lots of money they did not earn. This has been an ordeal for me and other people and something should be done to put them out of business.

After waiting a week, I received an Email advising the IRS rejected my return. This was only after I had opted not to have them file my state return for an additional 29.95. It took me 2 days to translate their instructions to back out of state filing even though my initial selection was not to have my state return filed by them. Their so called step by step processes can be confusing and do not follow in the order of the 1040 form.

Like the others, we had a very bad experience with Free1040taxreturn.com. The federal income tax site was fine and there were no problems with filling out the form. The state tax site was a disaster. It kept glitching; I kept sending messages; they kept sending back what appeared to be a stock, computer-generated answer that didn't answer the question. I kept telling them there was a problem; they kept telling me it was my fault and that I wasn't reading the screen correctly. That wasn't the case. I finally thought that I would get the information I needed (whether we would get a refund or not), after I paid them. So, I paid them, they sent it off to the state and THEN I could see that the form was incorrect. We had to send in an amended form. Terrible customer service and terrible for state taxes. I will never deal with this company again.

Hi,
My name is Jessica,
I totally disagree with the complaints for the Free1040taxreturn.com website. I just recently filed my taxes for my 2011 return through Free1040taxreturn.com. I will be receiving my return no later than January 31st 2012. I logged into the website and the website immediately tells you that their is a fee for processing your return. Even though the site is called "Free1040etc." if you read the front page of the website it distinctly stated in bold letters that their is a processing fee. Thus, I created an account and I chose the Long 1040 form to process my taxes. I put my info on the electronic form, I chose e-file, and I paid with my debit care (39.95). I chose to receive a paper check in the mail. 48hrs later I logged onto IRS.gov and I entered my income tax return information and my form was accepted by the IRS and my check was scheduled to be mailed to me and received by January 31st. For those of you who got denied or had any complications from this website, maybe you entered your info wrong or chose the wrong filing form. Plus, I got WAY more money back from this site than I would have from Turbotaxes, H&Rblock, Etc.

1st of all, is not free as stated, 2nd, forget about customer service, no way to communicate or get in touch with them, my 2020 return never made it to the IRS and now I'm screwed. Please, do not use them never ever, web page is not user friendly at all. WORST TAX SERVICE EVER!

Just my luck to pick the bad apple--but I trusted the IRS to do at least a minimum of due diligence before they listed it! I understood that there would be a preparation fee, and only the e-filing would be free, but weeks later they told me my payment had been returned by the bank and I owed them $35 more for returned payment fees. Though I doubted my bank had been 'unable to find my account' as they said, I paid it, only to be informed that the IRS had rejected my return on "20/30/0203" because my AGI from my 2011 return was wrong. That was as hard to swallow as the 'cant find my account' story. And why trust my taxes to a firm that can't print a simple calendar date? I went to Wal-Mart, got some H&R Block software, and did my taxes with them. Bigger refund, and my return was accepted by the IRS within hours. I would never have used free1040taxreturn.com if I had read these reviews first. Live and learn!

This is the worst "free" file site I have ever used. Customer service only provides generic answers, there is no email address to contact them, no phone number, nothing! They charge 39.00 bucks to file state taxes, and hardly ever update their site! There were server errors, the site was not in operation for several days, it pretty much sucks! The software is NOT user friendly and difficult to interpet. I filed complaints against them with the BBB and am awaiting a reply, which I am sure will never happen. DON'T USE THIS SITE for your taxes!

I had no problems last year but this year was beyond frustrating! After I finished both Federal and state I started getting e-mails that my state rejected! So... I click on the link provided and I can't get in. You can not call anyone and you can not send a contact unless you get in. Somehow I finally got in by the previous years info and they said I went to the wrong site! HELLO - I went to the site that was provided! Anyway I get in there and it asks for last years AGI so I have to look it up. When I come back in it kicks me out and I can not get back in AGAIN! So I send a contact me from the previous years again and the girl tells me she shows I corrected it and it went in. I told her I did not. She said I did. Guess what I am getting again? E-mails stating my state rejected. I finally said the hell with them and went to the IL state site and filed. I tried others but you can not file state anywhere else unless you are filling Federal. I am sure there will be penalties for being late now! Awful customer service and awful website this year! BEWARE! I will not use them again.

BEWARE! Do not use this site for anything! I have been having problems from the beginning to the end with this site. The software is not user friendly and is hard to interpet. You cannot print your tax forms. They will not respond to your emails or messages and you cannot Log back into to your account. Totally disappointed with this site. It has to be the worst tax site there is. And what is really scary is that the IRS has this site listed on their web page!

OMG, i wish i would have read all the reviews before i do the tax return, i use them last year and apart from them taking too long to send back status they was fine, but this year, very upset, they are a scammer, frauder, every negative out there on the books. They advertise on the website for free and when you do your return they charge you, i try to contact customer service three times and the rep is telling me that they are not listed, i told her i am looking at their website on the irs.gov under the free company, i call their number *******482 and you only get a voicemail, i left one anyway, still awaiting an answer, bad company will never use again

After entering everything and getting to the final step I was told the fee to file the state return was 19.95... since it was for a student and there was only a $24.00 refund due it irritated me but I went ahead to save time. AFTER I entered my credit card info it gave me an error message. I logged back in and mistakenly entered another credit card to just get it all over with. Now both cards are charged and my return still says not filed... guess it wants me to enter yet another credit card! THIS PLACE IS A RIPOFF!