halina s.

Like the others, we had a very bad experience with Free1040taxreturn.com. The federal income tax site was fine and there were no problems with filling out the form. The state tax site was a disaster. It kept glitching; I kept sending messages; they kept sending back what appeared to be a stock, computer-generated answer that didn't answer the question. I kept telling them there was a problem; they kept telling me it was my fault and that I wasn't reading the screen correctly. That wasn't the case. I finally thought that I would get the information I needed (whether we would get a refund or not), after I paid them. So, I paid them, they sent it off to the state and THEN I could see that the form was incorrect. We had to send in an amended form. Terrible customer service and terrible for state taxes. I will never deal with this company again.