Half the time you can't sign on. There are no warnings that the taxes can't be filed after 10/15 and there is no way to print the documents to mail. It was a total rip off. I paid them, then had to go to another tax service and input my information all over again and pay them, just to file my taxes. I can't get signed on to freetax1040 to request a refund either. Very convenient for them! DO NOT USE THEM!