About the Business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always use this company love their services but the more recently received frame had a couple irregularities on the plastic insert/glass substitute. Nothing crazy, easily fixed with a pair of scissors, but irritating nonetheless.
Nice quality of frames. Have ordered before. Easy to design
Being able to design my own frame. Needed a little help on size and the gentleman I called was very helpful. Received all 3 frames and they are perfect. I have already referred Frame USA to several people. Will mention at Park West program when on a cruise
The website is easy to use and offers a quick and easy checkout process!
A way to edit options after adding to cart. You pretty much have to start over after adding to your cart. It would be nice to have a way to update or make changes without starting over.
One of the frames edges had minor damage, but other than that I was satisfied with the quality.
Great experience creating a frame! Easy to use website and easy to put various options together and change. Solid product and very affordable.
The website was very easy to use and the frame came ~21 days after ordering. It was packaged well, but one of the corners showed a little bit of damage from the manufacturing phase. Luckily it is on the back, but I was a little bummed out about it
The fast ship items were not available in a quantity sufficient to qualify for wholesale pricing, but customer service worked it out with me. Then I managed to order the wrong width frame. Again customer service to the rescue. Frames arrived quickly and look great.
Fast ship items not available in a quantity sufficient to qualify for wholesale pricing, it took 3or4 back and forth emails to get something resolved. I sincerely hope the frames can arrive somewhat timely.
The website was easy to navigate. I was able to find exactly what I wanted very easily
Easy to sue website.
HA! I used to be a lawyer so I had to reprint that typo.
The frame came promptly, was easy to assemble and seems to be of good quality
Website easy to navigate. Quality looked acceptable and pricing was excepted.
Order process easy. Two of three frames had chipped in paint finish.
Great product and service. This questionnaire is too long. Starting to get annoying
I would expect to get a better finished product from usa but wasn't very thrilled that the overseas frames i was getting had a much better finish.
This site was great. Easy to follow and simple to use.
I have been purchasing frames from this site for approximately 14 years.
I have always been extremely satisfied with the quality and price.
Will continue to use Frame USA for all my picture frame purchases in the future.
Love the frame - exactly as described and well made. My only issue was that when I removed the plastic protective sheets from the plexiglass, there were some scratches on the surface of the plexiglass. Not enough to make me want to go through the hassle of a return, but a bit of a bummer nonetheless. I just flipped the sheet so the scratches faced inward and I don't think it's really noticeable. Otherwise, really do love the frame!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members