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About the Business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
163
value
3
shipping
2
quality
810
This company responds to reviews on average within 1 day

Instant Feedback

4,976 reviews
New York
1 review
0 helpful votes
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A great experience!
March 17, 2022

A great purchase and buying experience! Everything arrived perfectly sized and manufactured!

Date of experience: March 17, 2022
District of Columbia
2 reviews
0 helpful votes
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Good quality and fast service
March 17, 2022

Online ordering is easy, service is fast, prices reasonable

Date of experience: March 17, 2022
North Carolina
1 review
0 helpful votes
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Great customer service!
March 16, 2022

Great company to work with. They were very responsive to my questions.

Date of experience: March 16, 2022
Maryland
1 review
1 helpful vote
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Good overall
March 16, 2022
Updated review

Thank you for the free shipping! And thank you for making edits to the cart easy.
The wood frames are perfect, the metal frames less so.

Date of experience: March 16, 2022

Thank you for the free shipping!
March 2, 2022
Previous review

Thank you for the free shipping! And thank you for making edits to the cart easy.

Date of experience: March 2, 2022
Minnesota
1 review
0 helpful votes
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More than I expected!
March 16, 2022

Shopping at the website was easy and quick. The frame I ordered (16x13.5) came assembled and included plexiglass. I didn't expect that! Nice surprise.

Date of experience: March 16, 2022
Florida
1 review
0 helpful votes
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Damaged frame
April 15, 2022

Overall experience was good. Disappointed with quality

Date of experience: March 16, 2022
Alabama
1 review
0 helpful votes
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Pretty good service. Good frame.
March 16, 2022

I ordered this frame as a test frame so I could decide if I thought it was worth it to order more. The frame is pretty good quality. I got a 16x20 frame. It is an extremely light weight frame and the detail is nice. It comes with cardboard flex tabs already installed on the back. But little pieces of the wood keep peeling off on the edges and since basswood is extremely soft it is very hard to keep from denting. There was some weird striped wood variation on only one of the corners of my frame that I don't really like since I was planning on staining it. And I think it took around 11 days from the day I ordered the frame for it to be delivered. In the end I decided to order different frames from another company since I needed them as soon as possible.

Date of experience: March 16, 2022
Michigan
1 review
0 helpful votes
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Custom Frame Order. 14" X 10.5" Wood frame.
March 16, 2022

Andrew in customer service over the telephone has been of great assistance. He clearly explained how to get the proper frame and mat. This was a custom order, so I needed some assistance.

Date of experience: March 16, 2022
New York
1 review
0 helpful votes
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Some good. Some bad.
April 14, 2022

Nice frame. Mat was poorly cut with one corner bent inward and a fuzzy edge on most of the bevel. Packaging was awful.

Date of experience: March 15, 2022
California
1 review
0 helpful votes
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Good frames
March 15, 2022

Easy to buy. Package of 6 frames arrived on time. Wish there was less packaging, but understand it is hard to protect otherwise.

Date of experience: March 15, 2022
Nebraska
1 review
0 helpful votes
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Disappointed
March 14, 2022

Please read the review I just wrote a few seconds ago. I don't want to retype it.

Date of experience: March 14, 2022
California
2 reviews
0 helpful votes
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Website & Great Customer Service
March 13, 2022

Website is user friendly :) So easy to get around and decide what type frame you're looking for.

I placed an order and then later that evening I realized I needed a smaller size. The following morning I called and explained my situation. The young man on the phone was so helpful and kind. He fixed my order within 5 minutes.

Date of experience: March 13, 2022
Georgia
1 review
0 helpful votes
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Great experience, ok product
March 12, 2022

I enjoyed every step of the shopping process and especially love the selection.

Date of experience: March 12, 2022
Indiana
1 review
0 helpful votes
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Great custom frame.
March 11, 2022

The website was easy to use. I did everything online and did not run into any issues.

Date of experience: March 11, 2022
Texas
1 review
0 helpful votes
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Frames
March 10, 2022

Very Nice frames; well constructed. Would buy again.

Date of experience: March 10, 2022
MP
1 review
0 helpful votes
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Ships farther than most.
March 9, 2022

Glad you ship to Northern Marianas Islands. Very few do this!

Date of experience: March 9, 2022
Virginia
1 review
0 helpful votes
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Exactly what I hoped for!
March 9, 2022

The frames were made perfectly and were exactly what I needed for some oddly sized items. I'm so happy with the order! And it came in the time projected. Top notch! I will order from this company again in the future!

Date of experience: March 9, 2022
Canada
1 review
0 helpful votes
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Amazing company
March 9, 2022

They kept informing me about my order, throughout all the process, their delivery was very fastveven though I in Canada. I would order again from them

Date of experience: March 9, 2022
California
1 review
0 helpful votes
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Go with size of subject to be framed
March 8, 2022

Reviews said to go 1" wider and taller than subject to be framed but not true with this website.

Date of experience: March 8, 2022
Florida
2 reviews
0 helpful votes
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Frame crazy
March 8, 2022

Amazing, it was an absolute delight to order from you all.

Date of experience: March 8, 2022