About the Business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It saves to respond to the emails indicating sales. One frame had broken glass, though. We will be initially an exchange.
Easy to navigate site and had the product I needed
I needed custom sizes on 2 of the frames and rep was very helpful. They fit perfectly.
I love that you can order any custom frame you'd like.
Order 1- My frames were not broken, but the corners of them all were dented. They would have been fine if the packers simply would have wrapped in bubble or foam wrap. The layer of brown craft paper is not effective. They are unfinished frames so I'll sand them all to matching dented corner size. *eye roll*
Order 2-The company called and needed to add an additional $81 to my order for oversized shipping. Fine-whatever *eye roll* - I hear shipping is challenging so I begrudgingly agreed. The upside was that this order was bubble wrapped so the corners were nice. The eighty bucks paid off.
I'm constantly in search of frames to hang all of my wall art, and Frame USA is by far the best site I've used. They have so many options and are very cost effective.
It's hard to tell the matte colors online, but the final product was exactly what I wanted.
The website I used to order the site was a very straightforward user experience. It was easy to choose materials and very custom sizes. It will be what I use in the future to purchase frames.
Website is quick and easy to use to customize your frame to your pieces.
I gave you guys a hard time when I discovered the frames and mats I ordered were the wrong size. Long story short, in my hast I ordered from the outside dimensions instead the inside. It was a custom order, and you guys don't take returns on those orders. I wasn't happy with the situation. To your credit, the two staff members I spoke to were graceful in their denial of my request for a return. A few minutes after our conversation I realized what an idiot I must have sounded like to them. C'est la vie
Lots to choose from! Got a little lost among all the options.
I ordered 13 randomly sized (maybe custom sizes) picture frames from Frame USA. I was able to easily and quickly contact their customer service with questions. The order arrived very quickly and it's perfect for my project!
Great company! This my second order and everything was perfect. Fast, quality product, nice workmanship & good price. Will use again
Excellent! So glad I found this company and all you stand for..
Easy to use website ordering. Happy to be able get a custom-sized frame for my poster. Frame and extra mat were packaged very well.
The item arrived exactly as described and was reasonably priced as well. I bought just one this time, to test out the website and quality. I'll definitely be a returning customer.
As described in description on website! Color is fantastic.
In the past, framing my artwork has been a headache, but my first experience with Frame USA has made me a loyal customer. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members