Frame USA has a rating of 4.5 stars from 860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.
I ordered 7 - 5 x 7 - closeout black frames - they all had the same item number. However 5 were the same and there were two which were not the same as each other or the other 5. They were all 5x7 and black but the outside dimensions and appearance were not the same. I needed a matching set. One glass was broken on arrival.
I needed a large custom-size frame but couldn't spend a ton of money. The frame I got from frame USA was exactly what I was looking for and reasonably priced. Getting a matte with the frame was an added bonus!
Love the frame options as far as sizes, colors and easy to assemble.
Rated with 4 stars till I receive product. Website was easy to choose my options and check out.
I ordered 2 frames- one of which was the "Colori large frame in Blue". I needed both fairly soon. Instead of Frame USA contacting me directly about NOT having the second frame, I found myself needing to order another frame from another framing company with a 2 day delivery charge. I should have received an e-mail from FRAME USA immediately that it was out of stock. I was later informed by e-mail by a Auto Receipt Authorize.net that a refund was to be credited to my charge card... which meant I would not be getting the Presidential frame I NEEDED. Poor business practice! I never had trouble before!
All of the frames that I purchased were very well made in the USA, I frame was damaged in transit and Frame USA replaced with no trouble to me. Larger frames come with plastic rather than glass. All of the frames are top quality.
A frame that I selected was not available for sale
Iblove the frames I ordered. I ordered 4 custom sized frames and my prints fit perfectly in all of them. I chose the Affordable frames because of the price amd I'm very happy with them. They have a nice modern look to them andbi love that they come with glass, not plexiglass. Most affordable frames don't come with glass but these do. I will definitely order again.
Checkout was problematic
Frame sent was wrong color
Mat had torn place on surface
Hi Julie, I apologize that you were sent the wrong color and your mat arrived damaged! That is not the type of quality that we promote. If you could please send a photo of the damage and incorrect frames to sales@frameusa.com we will get it replaced. We also ask that you let us know of the specifics regarding the check out problems you encountered. Any other questions or concerns that you may have can also be brought up to be addressed. Once again i do apologize. -Brooke Sanders, Brand Manager
I've bought many frames from Frames USA.
Will continue to buy more,
I've purchased different sizes and colors of the Verona Narrow Picture Frame for diamond paintings I have done, and it is a great quality affordable frame! It looks so nice and frames are always packaged extremely well. Although, that is the only style frame I have purchased, Frame USA has a very nice selection of frames! I highly recommend Frame USA!
Frame USA is the best. I've used them for years, and it's always been an excellent experience. Additionally, they contribute to charities through the years, so they are wonderful community members.
The experience was great. The frame was what I needed. The diploma looks great in the frame.
I just needed to hang a 31x11 poster, and everywhere else wanted me to pay 4x the cost of the signed poster for their museum grade bulletproof acrylic! Thank you for having a reasonable price for a simple poster, and for having a quick delivery too!
Sometimes the website is a bit difficult to navigate. We had some questions for mounting the frame and customer service was extremely helpful. Will order frames in the future
I like some of the frames from frameUSA. I wish the quality of the barn wood frames were better. I am often stuck because I need custom sizing. The quality of the wood and assembly of the barn wood frames aren't very good. (At least the basic frames. I imagine that the Signature Barn Wood is better). The Farmhouse Frames are pretty darn good and look amazing with my rustic style artwork. And I do recommend them. The customer service department is very good too and have promptly handled any of my concerns.
Overall experience has been good. I picked some less expensive frames and the quality is certainly not as good, but you get what you pay for. I like barnwood frames particularly as they work well with my watercolor art. The rabbit isn't very deep so multiple mats is a problem. However, for art shows they make my art look good and they sell. Thanks.
Prices seem very good. I did order 2 of your closeout premium wood frames even though I didn't see any choice for colors. Hopefully, I will like the colors you send me. I hope the quality is good.
Great easy fast.
Frame came packaged nice and secure love it
It's exactly what I wanted. It looks like real wood (it's manufactured wood). I'm happy with the quality for the price. The wire hanging instructions were helpful.
I had looked at probably 10 different websites to find frames in the same design for all of the sizes I needed and had no luck. Finally I was directed to Frame USA and they had every size in stock that I needed!
Great options and fun to design, but it would be nice if the site remembered what was entered previously for mat selections for easily comparing different colors, corners, etc.
First time ordering and will never purchase frames any where else but Frame USA. Great selection, excellent quality & workmanship, well packed and arrived in timely manner.
I'm a repeat customer. Easy ordering and answers to my questions can be found on the web site. High quality, precision components compliment what I'm framing.
Easy ordering from web site. Repeat customer.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
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Hi Mary Jane. Thank you for the feedback. You are 100% right that our team should have contacted you prior to simply crediting you back for something that is out of stock. I apologize that this happened, and we will certainly take your feedback to work to improve and do better.