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Frame USA

Overview

Frame USA has a rating of 4.5 stars from 860 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.

service
164
value
3
shipping
2
returns
2
quality
817
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4,818 reviews
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How would you rate Frame USA?
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Florida
1 review
0 helpful votes
Follow Gillian A.
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SAme frame, not
September 17, 2022

I ordered 7 - 5 x 7 - closeout black frames - they all had the same item number. However 5 were the same and there were two which were not the same as each other or the other 5. They were all 5x7 and black but the outside dimensions and appearance were not the same. I needed a matching set. One glass was broken on arrival.

Date of experience: August 18, 2022
California
1 review
0 helpful votes
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Love my custom frame
February 22, 2023

I needed a large custom-size frame but couldn't spend a ton of money. The frame I got from frame USA was exactly what I was looking for and reasonably priced. Getting a matte with the frame was an added bonus!

Date of experience: February 22, 2023
Virginia
1 review
0 helpful votes
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The staff are great, the frame not so much
August 7, 2024
Updated review

Love the frame options as far as sizes, colors and easy to assemble.

Date of experience: July 28, 2024

Rated with 4 stars till I receive product
June 10, 2024
Previous review

Rated with 4 stars till I receive product. Website was easy to choose my options and check out.

Date of experience: May 31, 2024
Connecticut
1 review
0 helpful votes
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Some Dissatisfaction!
September 20, 2022

I ordered 2 frames- one of which was the "Colori large frame in Blue". I needed both fairly soon. Instead of Frame USA contacting me directly about NOT having the second frame, I found myself needing to order another frame from another framing company with a 2 day delivery charge. I should have received an e-mail from FRAME USA immediately that it was out of stock. I was later informed by e-mail by a Auto Receipt Authorize.net that a refund was to be credited to my charge card... which meant I would not be getting the Presidential frame I NEEDED. Poor business practice! I never had trouble before!

Date of experience: August 21, 2022
Kelly A. Frame USA Rep
over a year old

Hi Mary Jane. Thank you for the feedback. You are 100% right that our team should have contacted you prior to simply crediting you back for something that is out of stock. I apologize that this happened, and we will certainly take your feedback to work to improve and do better.

New York
1 review
0 helpful votes
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Good Value
August 28, 2023
Updated review

All of the frames that I purchased were very well made in the USA, I frame was damaged in transit and Frame USA replaced with no trouble to me. Larger frames come with plastic rather than glass. All of the frames are top quality.

Date of experience: August 28, 2023

A frame that I selected was not available for sale
July 26, 2023
Previous review

A frame that I selected was not available for sale

Date of experience: July 26, 2023
Pennsylvania
1 review
0 helpful votes
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Love the frames
January 18, 2022

Iblove the frames I ordered. I ordered 4 custom sized frames and my prints fit perfectly in all of them. I chose the Affordable frames because of the price amd I'm very happy with them. They have a nice modern look to them andbi love that they come with glass, not plexiglass. Most affordable frames don't come with glass but these do. I will definitely order again.

Date of experience: January 18, 2022
Virginia
1 review
0 helpful votes
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Not as ordered
September 4, 2024
Updated review

Checkout was problematic
Frame sent was wrong color
Mat had torn place on surface

Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2024
Brooke S. Frame USA Rep
8 months ago

Hi Julie, I apologize that you were sent the wrong color and your mat arrived damaged! That is not the type of quality that we promote. If you could please send a photo of the damage and incorrect frames to sales@frameusa.com we will get it replaced. We also ask that you let us know of the specifics regarding the check out problems you encountered. Any other questions or concerns that you may have can also be brought up to be addressed. Once again i do apologize. -Brooke Sanders, Brand Manager


Checkout was problematic
August 8, 2024
Previous review

Checkout was problematic

Date of experience: July 29, 2024
Illinois
2 reviews
0 helpful votes
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Great frame
August 5, 2024

I've bought many frames from Frames USA.
Will continue to buy more,

Date of experience: July 26, 2024
California
2 reviews
22 helpful votes
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Great Frames, Made in the USA!
December 20, 2023

I've purchased different sizes and colors of the Verona Narrow Picture Frame for diamond paintings I have done, and it is a great quality affordable frame! It looks so nice and frames are always packaged extremely well. Although, that is the only style frame I have purchased, Frame USA has a very nice selection of frames! I highly recommend Frame USA!

Date of experience: December 20, 2023
Colorado
1 review
0 helpful votes
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Great frames
April 1, 2024

Frame USA is the best. I've used them for years, and it's always been an excellent experience. Additionally, they contribute to charities through the years, so they are wonderful community members.

Date of experience: March 22, 2024
Georgia
1 review
0 helpful votes
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Frame USA is a great company.
September 6, 2024

The experience was great. The frame was what I needed. The diploma looks great in the frame.

Date of experience: August 27, 2024
California
1 review
0 helpful votes
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I just needed to hang a 31x11 poster, and everywhere else wanted me to pay 4x the cost of the signed poster for their museum grade bulletproof acrylic! Thank you for having a reasonable price for a simple poster, and for having a quick delivery too!

Date of experience: November 26, 2023
California
1 review
0 helpful votes
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Could improve website, service is great.
February 7, 2024

Sometimes the website is a bit difficult to navigate. We had some questions for mounting the frame and customer service was extremely helpful. Will order frames in the future

Date of experience: February 7, 2024
Nevada
1 review
0 helpful votes
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Fast, custom frames
March 22, 2023
Updated review

I like some of the frames from frameUSA. I wish the quality of the barn wood frames were better. I am often stuck because I need custom sizing. The quality of the wood and assembly of the barn wood frames aren't very good. (At least the basic frames. I imagine that the Signature Barn Wood is better). The Farmhouse Frames are pretty darn good and look amazing with my rustic style artwork. And I do recommend them. The customer service department is very good too and have promptly handled any of my concerns.

Date of experience: March 22, 2023

Good prices and fast delivery
August 26, 2022
Previous review

Overall experience has been good. I picked some less expensive frames and the quality is certainly not as good, but you get what you pay for. I like barnwood frames particularly as they work well with my watercolor art. The rabbit isn't very deep so multiple mats is a problem. However, for art shows they make my art look good and they sell. Thanks.

Date of experience: August 26, 2022

Prices seem very good
July 24, 2022
Previous review

Prices seem very good. I did order 2 of your closeout premium wood frames even though I didn't see any choice for colors. Hopefully, I will like the colors you send me. I hope the quality is good.

Date of experience: July 24, 2022
California
1 review
0 helpful votes
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Beautiful frame
September 5, 2024

Great easy fast.
Frame came packaged nice and secure love it

Date of experience: August 26, 2024
New York
1 review
0 helpful votes
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Good quality for the price
May 10, 2024

It's exactly what I wanted. It looks like real wood (it's manufactured wood). I'm happy with the quality for the price. The wire hanging instructions were helpful.

Date of experience: April 30, 2024
Ohio
1 review
0 helpful votes
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Very satisfied
December 22, 2021

I had looked at probably 10 different websites to find frames in the same design for all of the sizes I needed and had no luck. Finally I was directed to Frame USA and they had every size in stock that I needed!

Date of experience: December 22, 2021
New Mexico
1 review
0 helpful votes
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Love the End Result
October 5, 2022

Great options and fun to design, but it would be nice if the site remembered what was entered previously for mat selections for easily comparing different colors, corners, etc.

Date of experience: October 5, 2022
Colorado
1 review
0 helpful votes
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100% Satisfied
January 23, 2023

First time ordering and will never purchase frames any where else but Frame USA. Great selection, excellent quality & workmanship, well packed and arrived in timely manner.

Date of experience: January 23, 2023
Florida
1 review
0 helpful votes
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Repeat Customer. That says a lot.
September 27, 2023
Updated review

I'm a repeat customer. Easy ordering and answers to my questions can be found on the web site. High quality, precision components compliment what I'm framing.

Date of experience: September 27, 2023

Easy ordering from web site
July 15, 2023
Previous review

Easy ordering from web site. Repeat customer.

Date of experience: July 15, 2023