From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have been wearing this fragrance for 25 plus years! A compliment is to be received practically every time you wear it!
Using this site for years. Great prices and quick delivery.
The perfume was shipped right away. Arrived at my home really quick. Came in the original box.
Very satisfied. Highly recommended. Excellent price
Searched other sites but yours is the only one with the best price for the same size bottle. Thank you
Very bad service.
They returned my order without informing me.
They didn't refund the whole amount.
When I tried to get more information they said they are sorry but they have to charge me taxes fee ( they make mistake and I have to pay for it)
I asked to chip back the order because I never Get email with tracking number or someone came for the order and they refused!
This is unfair.
Not recommended at all!
2 years trying to get a specific cologne I made a review and for the first time I got a email they have restocked. But it was false.
Hello!
Thank you for taking the time to write a review. We appreciate the feedback.
We apologize but "Azzaro Wanted By Night" is currently out of stock. From what I see, the item is sold out for some time, unfortunately.
We hope this will be temporary and are doing all we can to bring back some bottles.
For your convenience please click on the link below to add your email address to the waiting list. Once we receive stock, we will email you.
https://www.fragrancex.com/products/azzaro/azzaro-wanted-by-night-cologne
I hope this helps! In case you need further assistance, please let me know.
I thought I ordered a perfume and got a body spray. It's nice, but it's not what I thought I was getting.
First time buying the information as it the scent that make up the fragrance
All I have to say is that it worked, as it usually does
I will definitely repurchase from FragranceX. The prices are great and the delivery is quick!
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you were able to take advantage of our everyday low prices and our extensive collection. We look forward to serving you soon. Have a wonderful week!
Then they called me a liar and wouldn't make it right. Order from fragrances from now on. Best company
Hello Mary,
Regrettably, we have been unable to locate your order in our system as the order number provided is not from our company.
In case you need further assistance, please do not hesitate to contact us at Support@FragranceX.com.
I liked the ease of entering my new address change
Great prices, easy to order. Fast shipping packaged well
I'm impressed by the emails informing me of my order and updates on my tracking and delivery! Great job!
Love the perfume it was hard to find and the price was right.
This shopping time was not as favorable as all other purchases.
It took way too long for delivery
Hello Melissa!
Thank you so much for sharing your feedback with us. We're really sorry to hear that you weren't completely satisfied with the delivery time frame.
In the United States, our standard delivery time frame is usually 2-5 business days after the order ships. We noticed that your order was placed on a Saturday and shipped on the following Monday, as we are closed on weekends. From the moment it was shipped, your package arrived within 4 business days, which is within the timeframe we advised.
We truly appreciate your feedback and we will definitely take it into consideration. Our goal is to continuously improve and hopefully reduce the wait time in the future!
If you have any other questions or concerns, please don't hesitate to let us know. We're here to help!
Great shopping experience. Great navigation through site. Great coupons. Fast delivery
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to write a review. We appreciate the feedback and apologize for the inconvenience caused.
Based on the tracking information available, it appears that the carrier was unable to deliver the order to your residence due to "Undeliverable - No Safe Drop".
As a result, the package was returned to us. As we state on our site "Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless we made an error."
We understand that this experience may be disappointing, but we encourage you to consider placing a new order with us - simply place it online or give us a call so we can assist you.
Please don't hesitate to reach out back to us if you have any further questions or concerns.