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FragranceXReviews 6,459

4.5

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
537
value
2,538
shipping
2,547
quality
5,899
This company does not typically respond to reviews

Instant Feedback

109,236 reviews
GB
1 review
0 helpful votes
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They Sell FAKES
October 15, 2023

I bought an item from them, and when it arrived it didn't smell of anything. When I returned it and complained, they hadn't refunded me to this day—3 months and counting.

PLEASE STAY AWAY FROM THEM.

FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2023
Louisiana
1 review
0 helpful votes
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Great
September 14, 2023

I got it as a blind buy because I heard great things about it and they're all true. Last long, great smell and gets compliments!

Date of experience: September 14, 2023
Washington
3 reviews
0 helpful votes
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Sad
October 13, 2023
Updated review

Can't rate as I haven't received this yet. This is so unusual

FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2023
Fragrance T. FragranceX Rep
over a year old

Hello Joyce, I am sorry to see that your order was delivered with a delay.
Despite the delay, I hope you are satisfied with your new item!

Let us know in case you have additional questions.


Great price and super easy to order
September 1, 2023
Previous review

Great price and super easy to order

Date of experience: September 1, 2023
Massachusetts
1 review
0 helpful votes
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Satisfeita
September 12, 2023

Gostei dos produtos e da agilidade na entrega, sat

Date of experience: September 12, 2023
Canada
1 review
0 helpful votes
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Overall OKAY experience
October 11, 2023

I placed order on 1st September and just received it yesterday. Although my order got so delayed, it was worthy of quality of product that I received. I loved their products and already referred to my friend. Yeah it was over all a good experience if I don't see the time it took to reach out to me.

Date of experience: September 11, 2023
New Jersey
1 review
0 helpful votes
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Very unhappy
October 11, 2023

Listen first off bought stuff for years from them never a problem. Last week I get a delivery bottle is broke they tell me to take pictures I do that they said box looks dry it's not our fault. So I have never had an issue with something broken. So I took the box dumped a cup of water in it 20 min later box is bone dry. I'm sorry but they should replace a broken item. So it's sad because a great company should have replaced it especially when I have never had an issue with any returns with anything. So I'm disputing charge why should I posed 50.00

FragranceX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
DO
1 review
0 helpful votes
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Todo
September 11, 2023

Lo mejor de lo mejor su servicio paginas actualizada en general fue una gran experiencia

Date of experience: September 11, 2023
California
1 review
0 helpful votes
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Good service
September 10, 2023

My delivery came in time the tall you and the service is very fast

Date of experience: September 10, 2023
Virginia
1 review
0 helpful votes
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Beast
September 9, 2023

Smells amazing got a lot of compliments wear it every day

Date of experience: September 9, 2023
Ohio
1 review
0 helpful votes
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Ordered a bottle of cologne on the 25th of August and it is nowhere to be found. Customer service hasn't done anything to help. Have sent multiple emails asking about my order with no response, or only automated responses. Tracking shows package has been sitting in some location 20 minutes away from me since the 31st with no updates. Shows it was shipped with USPS but they are saying they haven't even received the package yet so I cannot even file a claim with them. Will be the first and last time I will ever do business with these guys. Too many other cologne and perfume outlets out there with MUCH better customer service. Besides, fragrancenet.com has better pricing and free shipping. However, their customer service is just as bad. Must be because they are in NJ and NY. Two of the most unfriendly states in the country.

Date of experience: September 8, 2023
Fragrance T. FragranceX Rep
over a year old

Hello Ryan,

We apologize for the delay with your order. This is certainly not the experience we would like you to have.

I see that a full refund has been processed to your original payment method on 09/13 for your order 60176593.
Please allow between 1-5 business days (weekends and holidays not included) for the funds to be reflected in your account.

Please don't hesitate to reach out back to us if you have any further questions or concerns.

Alabama
1 review
0 helpful votes
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Delivery
September 8, 2023

Dellivery processed seemed confusing and not clear. Gave different dates than actually came on a completely different date. Not such a major problem but something you might want to work on

Date of experience: September 8, 2023
Ohio
1 review
0 helpful votes
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Good
September 7, 2023

I'm satisfied that why I just say i liked and see next time

Date of experience: September 7, 2023
renee s. FragranceX Rep
over a year old

Hello!

Thank you for taking the time to write a review. We appreciate the feedback.

We are happy to hear that you are enjoying your fragrance.

We look forward to serving you again soon! Have a wonderful week!

Washington
1 review
0 helpful votes
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Disgusting
October 4, 2023
Updated review

Not the real thing, even called Demeter.smells like gasoline.couldn't wait to was it off! Ugh.2nd time I ordered, both times disappointed.never again!

Date of experience: September 4, 2023
Fragrance T. FragranceX Rep
over a year old

Hello!

Thank you for your review. We appreciate your feedback and are sorry to hear that you are unhappy with the product.

We want to assure you that we only stock 100% authentic and original brand name products. In order to resolve this issue, we encourage you to take advantage of our 30-day return policy.
Please contact our Support team at support@FragranceX.com for further assistance or download a Return Label directly from your account.

Have a great day!


This better be the real thing!
August 22, 2023
Previous review

This better be the real thing! Had a problem before ordering from you..

Date of experience: August 22, 2023
Minnesota
4 reviews
0 helpful votes
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Good experience
September 2, 2023

The fragrances are sent to you quickly. It was easy to order and they check to make sure that you are satisfied. A really good company and I recommend it.

Date of experience: September 2, 2023
Maine
1 review
0 helpful votes
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Great
August 28, 2023

My order came in a timely manner from Fragrance X. I got my package in great condition with no leaks or any other problems. I have never heard of this company but was very impressed with it. I saw an ad on Facebook and thought I would try as it was cheaper than other places. I was glad I gave it a try.

Date of experience: August 28, 2023
GB
1 review
1 helpful vote
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Great testers, best prices ever!
August 24, 2023

I have discovered this site at random and I keep buying from them; I forgot to apply my 15% coupon today, on a 252 pound order…I called and they were nice, sorting it out straight away; they said I was going to get my 15 % refund back ( as I forgot to apply it), and hopefully I will have it very soon on my account. I keep buying testers and I am never disappointed; they have UNBEATABLE prices, and no one could be pickier than me…God bless.PLEASE do not disappoint and send the refund. :)

Date of experience: August 24, 2023
renee s. FragranceX Rep
over a year old

Hello!

Hope you are well. Thank you for your kind words.

We are happy to hear that you were satisfied with how we handled the situation.

We look forward to serving you again soon. Have a wonderful week!

Wisconsin
1 review
0 helpful votes
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Very easy shopping
August 24, 2023

The only place that had it for a really good price

Date of experience: August 24, 2023
renee s. FragranceX Rep
over a year old

Hello!

Thank you for taking the time to write a review. We appreciate the feedback.

We are happy to hear that you were able to take advantage of our everyday low prices.

Have a wonderful week! We look forward to serving you again soon.

Texas
1 review
0 helpful votes
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Great service
August 23, 2023

Love the rapid shipping and tracking updates! I would definitely order again.

Date of experience: August 23, 2023
renee s. FragranceX Rep
over a year old

Hello!

Thank you for taking the time to write a review. We appreciate the feedback.

We are happy to hear that you received your order quickly.

We look forward to serving you soon. Have a wonderful week!

New York
1 review
0 helpful votes
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Smooth transaction
August 22, 2023

Found some good deals, and they arrived faster than expected.

Date of experience: August 22, 2023
renee s. FragranceX Rep
over a year old

Hello!

Thank you for taking the time to write a review. We appreciate the feedback.

We are happy to hear that you received your order quickly and that you are happy with the products.

We look forward to serving you soon. Have a wonderful week!

South Africa
1 review
0 helpful votes
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Happy customer
August 21, 2023

I'm very happy with the products I purchased at fragrancex. And delivery time was exactly time promised.
I will buy again.

Date of experience: August 21, 2023
renee s. FragranceX Rep
over a year old

Hello!

Thank you for taking the time to write a review. We appreciate the feedback.

We are happy to hear that you are enjoying your fragrance.

We look forward to serving you again soon!