FragranceNet

Outstanding service! I ordered perfume for my wife and it was shipped promptly, communication was excellent. It arrived from New York to Perth really quickly. The perfume was authentic and just what my wife wanted. I was a little worried when I read the negative reviews, but I'm so glad I ordered from them, as my experience was perfect and they sold perfume that I couldn't buy anywhere else. I would highly recommend these guys. Thank you so much!

I purchased a product and felt it did not smell right and put it down to Covid. However a recent visit out into London, where I saw a display bottle. I used it and it was as per my memory of the scent and not I have bought from This company. I have tried to get into dialogue with them but they are not being cooperative. I will be approaching the brand direct as I strongly believe that the contents of my bottle is not genuine.

Paid for ari by Ariana grande never received it so I emailed them and this was my response (check pics) no replacement no refund 😡

I ordered a product that I wanted to give my wife as a birthday present. They said it would arrive in 2-4 days. It did not arrive when they said and I was not able to give my wife the present I planned to give her. Furthermore it was being sent to my vacation home and we will not be back there for at least 2 weeks. I emailed the company and they said my shipping choice was 2-5 days and not guaranteed and then they sent another email that said 2-3 days but still not guaranteed. If it's not guaranteed they should state that CLEARLY. Please see the attached photo which shows 2-4 business days. There is no NOT GUARANTEED after the 2-4 days. They are dishonest.

For weeks I have been frequently going to Fragrance to see if the Jadore perfume was on sale. In fact I received several texts from Fragrance regarding sales in Jadore Perfume. Today I received a text saying there was 30% off on all Perfume. I followed the link and typed in Jadore and placed the order only to discover it was for the toilet water and Not the perfume. I discovered that within about 5 minutes after placing the order. I tried to contact their Customer Service which is non existent. If I could have spoken to someone I would have changed my order to the perfume which would have been a win/win. Instead I had to send an email which stated my order was already on it's way. This is the last time I will Ever order anything from Fragrance.net. Buyer Beware! Once they get your credit card info it is too bad so sad. The minute I get that order I am making photo copies and firing it back.

This site sells FAKE perfumes under the guise of half price. The sad part is that it appears on Amazon.com and EBay as a legitimate perfumes retailer. I noticed that most international customers are being scammed by Fragrance net. I am in the USA and i also bought perfumes from them Calvin klein and Elie saab the perfumes smelled like alcohol and disappear in minutes. I got the sample from a Mall the difference is loke day and night. The sample from the mall is beautiful lasts all day. Fragrance net should be shut down. Please report them to Better Business Bureau for this. Disappointing. Don't let the prices fool you. Buy at a mall or a reputable retailers in your region.

I bought from Canada and they sent me the invoice which was different from what I was charged by my credit card and they said it was the bank's charge and they are not responsible. Then the item was not delivered so I called, they said that it takes too long so they will refund it and I order it again. I confirmed with the representative that I would be refunded exactly the same amount which I was charge as I felt suspicious. She said yes. Then they refunded less than what I was charged. Hen I complained about this by email, they said it is because of the bank's converting charge and they are not responsible. I feel it was "SET UP" and imagine how many people are ordering items from them and they takes small amount extra here and there!? Be careful.

Whilst the price I paid for some perfume for my wife was the best I could find (despite VAT and shipping costs from the USA), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container.

And then, on checking the receipt in more depth, noticed that the VAT rate was being charged at 30%!

As this should be calculated at the local (i. E. UK rate), I sent a polite email question to them to which they didn't respond. And then another... and another...

I'll leave you to make up your own mind on this.

On October 16th I placed an order for Coach cologne and lotion. I received an order confirmation within minutes. The purchase was for a birthday gift. I waited and waited and waited and finally after a week or so I received an email asking if I am happy with my order—-I never received my order! I emailed and asked for an update and the response I got a few days later was that the order was cancelled and they can not tell me why! Don't bother. Their rating is a 1.97 and I know why. They are awful! Go to the mall or Amazon.

I ordered three items from Fragrancenet.com. I wasn't sure the order went through, since you receive no notification or thanks for placing an order. There is no tracking number given, nothing. I checked my credit card, and the order was paid for. Ten days or so, and I received a large box containing two small items snd absolutely no paperwork. I waited a week, hoping the third item would come, but it didn't. Since I didn't receive paperwork, I have no order number. Everything on their website that offers help, requires an order number. So I called the 800 number and was on hold for a long time. It is obvious that this hold is just a ruse. They don't intend to answer it or give me any help.

Don't mess with these idiots. There are bound to be more professional companies to purchase from. Run away, run away!

Don't make the mistake and cancel the order.
The will not do it even a minute after placing the order.
They have absolutely no customer service they overcharge for shipping and i got fake products
Many times STAY AWAY from them…

So I have ordered from FragranceNet many times before in the past without issue. I placed an order and realized immediately afterwards that there was a typo in my delivery address. Instead of apartment 6106 it was being shipped to 6101. I have emailed and called and emailed and called and no answer. What should have been an easy quick fix since I caught it right away is now a full blown issue of just trying to get a hold of someone. I finally received an email back. Saying they can't cancel the order and that I can return the order once it's received. What a JOKE! How can I return something when it's going to the wrong address. So now I have to wait for this to be delivered to the wrong address and despute the charge with my bank.