Member since January 2013
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Having used this site several times because the prices were OK, I ordered a large quantity of "Organic" dogfood. When it came, it had no reference to the organic contents and the website of the manufacturer (in German) mentioned nothing either about this specific food or indeed any of their products being organic.
As anyone knows who buys organic, this choice is made for a variety of ethical reasons and we usually buy despite the price. Most of us accept a higher price as being acceptable in return for what we perceive as being higher quality. Being deceived is part of the reason we often shun non-organic products.
Needless to say, I was at first irritated and then angered when I challenged zooplus. Rather than being open and helpful, the company continually fobbed me off with directions to contact the manufacturer, unsigned email replies, and continual insistence that the ingredients were organic, despite the evidence.
So I resorted to leaving negative feedback on their site which, guess what? was never published.
Eventually zooplus took out the organic references when threatened with legal action. Without apology.
Drawn your own conclusions...
Whilst the price I paid for some perfume for my wife was the best I could find (despite VAT and shipping costs from the USA), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container.
And then, on checking the receipt in more depth, noticed that the VAT rate was being charged at 30%!
As this should be calculated at the local (i.e. UK rate), I sent a polite email question to them to which they didn't respond. And then another...and another....
I'll leave you to make up your own mind on this.
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