Zooplus UK has a consumer rating of 2.71 stars from 28 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Zooplus UK most frequently mention customer service problems. Zooplus UK ranks 75th among Pet Supply sites.
Love the company. They have a great variety of good quality products for cats and dogs and other pets. I have purchased from them multiple times and will do so again!See positive reviews
I've used Zooplus for years. Very competitive and good, speedy delivery. On nearly every delivery for the last year (10) I have had burst Felix cat food sachets within the parcel. Boxes not damaged on the outside so don't think the courier is to blame. I have emailed them twice on particularly bad occasions and again today. Today smelt like a dead body as soon as I opened the box and was a major clean up job... I'm awaiting their response. On one occasion I had maggots. They asked me how many sachets were damaged (about 6) and I received a refund of £3.36! No acknowledgement of the inconvenience/ clean up/ smell etc. Sadly I will go elsewhere now as todays delivery tipped me over the edge-just can't trust them anymoreSee critical reviews
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