Zooplus UKReviews 44

I ordered a large bulk of cat food as i own several cats. As every pet owner will know that buying Cat food is very expensive. I received all my food damaged and mouldy. Not only that but i witnessed worms/maggots in the cat food. I dread to think how much the vet fees would have cost me had my cats consumed it. Luckily cats have a great sense to know when something is wrong and so they refused to eat. I attempted to contact Zooplus and their response was appalling and they said they put my case under review because the images were not a clear indication.Also they expect me to still have the packets of disgusting, vile mouldy food to keep for "evidence". I called today and was told that to further this case somebody will have to come out and inspect the food. I don't understand why somebody would go out of their way to lie about damaged cat food. The service i've received is concerning considering how much i've recommended this company in the past.

Over packed ripped boxes burst food and cat litter the packers need sacking ive given this company to many chances never again

Ordered nearly £70 worth of goods, the expensive item was delivered but the other items were missed in.our delivery. We queried this and even though this was their mistake, we were just refunded. My wife is disabled so online ordering/delivery was needed. Instead they could have apologised, and sent the missing items out. Won't use again. I'd prefer to.buy from a company that rectifies their mistakes.

Freebie Fiesta is a conn BEWARE they don not tell you until you get to the check out you need to spend over £50 to get your gift.

I have used this company for many years and occasionally there have been issues, items damaged in transit, boxes damaged so that items are missing etc. They have always been quick to respond, ask if I prefer a refund or replacement, and then action this very quickly with no quibble. I can only recommend them.

BE CAREFUL!

They only allow good critics. So everything is "good" there.
They have low quality control.
I'm using this company for 5 years and now i'm very disappointed.

I have been a customer of Zooplus for over 10 yrs, and recently I ordered 2x 120 Felix. On arrival home, one of the Felix boxes was blown with numerous pouches popped and contaminating the rest of the box. I informed Zooplus, and said this was not the first time before t I let it go last time. They said I could have a replacement and then CHARGED me for it. So I had to throw away a full box of Felix, through no fault of my own with no compensation for the damaged goods. No longer will I shop with them if this is how they treat valued customers.
Zooplus informed me that I had not paid for the replacement cat food for the busted pouches, the invoice is generated by the system. But it begs the question how was I to know that. Sorted anyway

Really unhappy with prices and customer service. Been a long term customer but will now be doing everything I can to shop elsewhere

Always Excellent service from Zooplus.co.Uk. Their App is easy to use, great prices and quality products with super quick delivery.

My friend asked me to pay for her order as her card didn't go through. She has never received her cat food and I never received my 40 pounds back! They just said they never received money despite my Bank confirmed they been sent and received!

The delivery was dumped on my doorstep even though I was home. Once I brought it in I was suspicious as the box was leaking cat litter everywhere, a small trail up the path, a pile on the doorstep and now a trail inside my house. On opening the box I found that the 10kg bag of litter I had bought was completely ripped horizontally half way up the bag. Meaning the entire contents were loose in the delivery box. The 24 cans of cat food were buried in the litter, but they were significantly dented. The weird thing is the outside of the delivery box was completely intact and in perfect condition so I'm wondering why the contents were so were awful?!

On a few occasions we have had split cat litter, also cat milk and some food. However with any problems when we email them they are very quick in returning money back to our bank account. Always great customer service. We also love the products and the free items we get. Great company.

Terrible experience. No quality control. Received a faulty cat tree. Was meant to be uplifted on 2 separate occasions. Couriers did not arrive. Meanwhile a new cat tree arrived with a part missing. Still waiting on my £125 refund and have a large boxed cat tree in my hallway whilst lost 2 days sitting waiting for a courier. Use another Company!

We have used Zooplus for a number of years and as one would expect had a couple of problems with either delivery or a product.
Each time Zooplus sorted the problem out without quibble. EXCELLENT Customer service as it should be.

Am smiling as I read the latest brexit update from zooplus. It states and I quote"we would like to reassure you that we remain totally committed to our UK business and customers. ". Well having moved from Yorkshire to n ireland that statement rings hollow. Basically they refuse to send to n ireland. No reasons, no explanation. It's shoddy but maybe zooplus would like to be honest and say they don't deliver to n ireland. In the meantime this ex customer will look for a company that treats customers properly, irrespective of where they live.

My Cats are 9 years old and have been feed with food wet & Dry the whole time However the service that zooplus is now providing falls well below that of a couple of years ago The problem is mainly packing They pack fragile items in the same box with heavy 48 x 157gm of food which by the time you receive your order make the fragile items Useless and dangerous if used as they contain fine plastic splinters from the plastic containers I've contacted Zooplus now 3 times and complained Yes they replace the cost of the items but my cats eat food and treats not the proceeds of refunds
Recent communications confirms they are not interested in customer comments and have simply said that will not change their pack procedure Ie loose tins in large boxes without packing along with fragile items(Cats treats) Am very disappointed at their attitude to customers comment profit before customer care. I've even contacted them when ordering to ask that packing be used without results still more damaged items received. Speed of delivery great but that no good if the items are damaged dented and destroyed making them sub standard and useless Buyers who are meeting the same problems might like to look at the 'Pets at Home' on line web site where you will find the same product cheaper in that their price includes VAT unlike Zooplus where VAT is added to the cost (Click and collect or delivered)

I've used Zooplus for years. Very competitive and good, speedy delivery.

On nearly every delivery for the last year (10) I have had burst Felix cat food sachets within the parcel. Boxes not damaged on the outside so don't think the courier is to blame.

I have emailed them twice on particularly bad occasions and again today. Today smelt like a dead body as soon as I opened the box and was a major clean up job... I'm awaiting their response.

On one occasion I had maggots. They asked me how many sachets were damaged (about 6) and I received a refund of £3.36! No acknowledgement of the inconvenience/ clean up/ smell etc.

Sadly I will go elsewhere now as todays delivery tipped me over the edge-just can't trust them anymore