We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Sarah F.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Pets & Animals, Hobbies & Interests

Member since July 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    13

Review Distribution

1 Review by Sarah

7/31/20
I've used Zooplus for years. Very competitive and good, speedy delivery.

On nearly every delivery for the last year (10) I have had burst Felix cat food sachets within the parcel. Boxes not damaged on the outside so don't think the courier is to blame.

I have emailed them twice on particularly bad occasions and again today. Today smelt like a dead body as soon as I opened the box and was a major clean up job... I'm awaiting their response.

On one occasion I had maggots. They asked me how many sachets were damaged (about 6) and I received a refund of £3.36! No acknowledgement of the inconvenience/ clean up/ smell etc.

Sadly I will go elsewhere now as todays delivery tipped me over the edge-just can't trust them anymore

Sarah hasn’t received any votes.

Sarah hasn’t received any thanks yous.

Sarah doesn’t have any fans yet.

Sarah isn’t following anybody yet.

Similar Reviewers on Sitejabber

albertr162
10/9/20

My Cats are 9 years old and have been feed with food wet & Dry the whole time However the service...

stephanyb11
6/11/20

I had a genuine, small matter to get resolved and I was Shunned. Terrible customer service......