Overview
FragranceBuy has a rating of 4.7 stars from 7,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
As usual I received my order in less than a week.
I have yet to try my fragrances but I have seen good reviews about them.
I already contact you guys multiple times and let several voice mails and until today I don't have any respond about package showing delivered, but I don't have a fragrance. My order number is # FB*******.
I am very disappointed with the entire experience. I would appreciate if someone can look in to this and give me options in my situation without being further ignored.
My email address is *******@icloud.com
My cell phone is *******448
Thank you.
Elvir Alagic
Some of the best prices around so I was worried at first, but everything was totally fine and I got my bottle all the way to Ohio in just a few days! Prime speed shipping, amazing.
I have frequented this website as I am an avid fragrance collector. Out of handful of trusted discounters that have fragrances available I would have to say that FragranceBuy.ca is my go to when I first try to find something that is generating hype on youtube or something that I have heard about that is hard to find and is of high quality. This particular purchase was meaningful to me as I have been waiting to get my hands on a bottle of Dior Homme Parfum for some time but have been waiting for the right opportunity due to its cost. Luckily this website made it available to a more wider audience as previous it had been an item mostly for the european market. I just received the item and absolutely adore it and give much kudos to fragrancebuy.ca. Thankyou so much for making rare and hard to find items available to the normal folks who wouldn't otherwise be able to purchase these items!
The three fragrances only offered through fragrancebuy.ca are so, so worth the purchase. I would probably never have gotten the opportunity to smell anything similar to the wonderful Dior Homme Parfum and this fragrance Gary's Den has given me that opportunity and I absolutely adore it. I will probably purchase another bottle it is simply a wonderful fragrance and an amazing buy. The other two are great as well but the standout is Gary's Den.
Great site with hard to find frags. Fast shipping to the US. I will definitely order from them again.
Superb brand selection and attractive deal$, along with coupons and promotions
Great shop to find hard to get niche and high-end designer perfumes. Packing and service are on par
Fragrance Buy is my go to online shop for quality authentic fragrances at reasonable prices. Delivery is safe and prompt.
Wonderful buy as usual, shout out to the team here! Always comes exquisitely packaged.
Would buy again! Great value price and seamless process.
Always in good time an love the deals. I luv this site
Quick and easy I'm in Canada so I love the accesses to niche
Loved the presentation/welcome box. Went the extra mile on that one. Something as simple shows a customer focused company. The fragrances were a good deal and packaged in original boxes. Will purchase from this site again!
The experience is really enjoyable, since I'm searching for a fragance untill the checkout. The website is clear and relaxing, I can find the newest perfums on the market and the classics in affordable prices or in better deals than others places. I can trust Fragancebuy!
The shiping speeds are iffy but never more then a week, I live in the GTA. Never been fake, damaged or any bad experience
Great everything, response properly and sells only authentic product. Will always recommend. Thank you.
I've been eyeing several bottles for quite a while. When FrangranceBuy launched its Canada Day sale, I knew I couldn't wait any longer. All my bottles came genuine and in perfect condition. Speedy shipping, too. Thanks for the extra goodies as well!
Got an old product didn't appreciate it at all.
Sent an email to the customer service and they said semd it.
Why you guys have to send the old product at first place?
Hello Aamir, we sincerely apologize for the quality control issue and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
My second time ordering with FragranceBuy and it was nothing less than perfect. Great prices on colognes, easy checkout and quick shipping especially within the GTA. Received my order in perfect condition as well, so couldn't be happier.
I received the order swiftly and they did an awesome job packaging.
Since I already knew the fragrance, I knew what I will get and am pleased with the experience.
Swift delivery, very well packaged.
Still competitive prices, but up with 30% more before pandemic times.
I have nothing but good things to say about Fragrancebuy, I have made 4 or 5 purchases already and I am so pleased with the quality and will buy again in the future! Thanks!
FedEx lost my package and I paid for extra insurance. This site never insured the package and told me if I wanted them to do something about it I would have to go to the police department and file a report claiming the package was stolen from my house. I provided camera footage proving FedEx never delivered anything and this still refused to do anything but tell me to file false police reports. Then they finally offered to refund me half of the value. Customer is a joke here
Hello James, we truly apologize for the trouble you’ve had with your package. We understand how disheartening it must be to deal with this, particularly when you provided evidence that the package was never delivered. We sincerely apologize for the way this has been handled and for any distress it has caused you. It’s never our intention to make our customers feel unsupported. I'm afraid for high-value orders, we do need police reports as part of our third-party insurance requirements. We kindly ask customers to file these reports as lost or missing packages, which can typically be done online in about 5-10 minutes. We apologize once more for the frustration, inconvenience and disappointment this process has caused you.
Best regards,
The FragranceBuy Team
I love shopping here. Customer service was quick to address a mistake I had made in my order. My orders have been delivered with care and within the timeline allocated. I will definitely keep shopping at FragranceBuy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elvir, we sincerely apologize for your package not being in your possession and for our email ending up in spam/junk. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team