FragranceBuy has a rating of 4.7 stars from 7,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
Fast and efficient shipping. Great box, unfortunately the perfume was stolen by the courier. It was delivered opened and empty. The company was very prompt in returning my money. Better luck next time.
My first purchase experience with FragranceBuy was generally satisfactory. The items were packaged securely and arrived in good condition. However, I was disappointed with the UPS delivery service. The tracking information provided an inaccurate delivery date, and the subsequent wait for my package was inconvenient. Living in a condominium with an intercom system, coordinating the delivery required me to be available to open the gate, which became a hassle due to the incorrect tracking information.
Had a great experience with my order, first the affordability and quality of the fragrances. The shipping was mentioned I received the allotted time 4-5 business days. I already have a wishlist for a future order. I definitely recommend FragranceBuy. Ca and have mentioned your company to friends. I'm very happy with the ordering experience and the fragrances I ordered.
I made a blind buy with two of your scents and was more than pleased when I received them. I've even convinced my 18 year old son to shop with you guys. I will definitely order more in the future.
"I buy all my colognes from Fragrance, and I've never been disappointed. The selection is top-tier, from designer classics to niche hidden gems, all at prices that make building a solid fragrance collection actually affordable. Every bottle arrives sealed, authentic, and smelling exactly how it should—no fakes, no games. Shipping is quick, customer service is solid, and I love how easy it is to explore new scents based on notes or occasions. Whether I'm looking for something bold and powerful or clean and fresh, Fragrance always delivers. If you're serious about smelling good, this is the plug."
You guys don't give samples with purchases unlike other fragrance sellers. It wouldn't hurt to include one to three samples in an order. Yes your service is top notch and your fragrances are original but there's always room to do better with customers, especially returning ones
I feel so lucky to have found this site. Had my heart set on a fragrance that was out of my budget, but found it here for an excellent price. My package was packed with care and shipped quickly. Now I've set up alerts for other perfumes on my wish list because I will absolutely be shopping here again! Thank you for a great experience!
I spend a lot of money with FB each year and u guys never even send a sample to me. So cheap. And when i purchase from other places i get samples. And your delivery not good anymore...
Hello, we truly apologize for the lack of samples in your recent orders and for the poor delivery service. We sincerely apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I am absolutely thrilled with every interaction possible regarding your website…your customer service is speedy, the product you offer are impressive, the prices are spectacular. The only caveat is… I wish your return policy was better. I wish I could've returned a product that I was completely unsatisfied with, yet I had opened it up. How would I know if I'm happy with a product or not unless I test it?
According to your policies and procedures, even if I'm completely unhappy with your product, I can't return it unless it's unopened🤦🏻🤷🏻
Hello Brian, we sincerely apologize for the misunderstanding regarding our return policy and for any frustration, inconvenience or disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.
Best regards,
The FragranceBuy Team
The buying experience is drama-free with FragranceBuy, which is what you want. They're really consistent in being expedite to ship once you order - some other sites may take 1-2 weeks to fulfill your order without giving you any warning when you're ordering. This time around I had to research how tariffs were impacting and they had a page with all the details right there to help. And then once it ships, whatever service level they have with FedEx just works.
Everything about my order exceeded expectations. First of all, it came MUCH faster than I expected, which was a pleasant surprise. Packaging was solid - the box was not flimsy and all cases inside were perfect quality and packed so there was no spillage or denting. The perfumes themselves were reasonably priced and smelled great (with a few exceptions - not the site's fault, it's just what happens when you blind buy a bunch!) and would certainly purchase from this site again as I like the structure of the loyalty program and want to work my way up to more sprays. Not to mention the brand is Canadian - love it!
I'm new to collecting fragrances and am on a budget. Fragrancebuy was recommended to me as a great site for authentic fragrances at great prices and boy were they right. Everything arrived in perfect condition and in a timely manner. I purchased 5 bottles so shipping was free. I'll definitely be buying more fragrances in the future.
This is my favorite fragrance online discounter destination. Most of the time I find the fragrance that I'm looking for at a very affordable and fare cost. Their customer service is amazing, very responsive and accomodating. I've been a customer for about 3 years now and I plan on being one for a long time. Thanks so much for being an outstanding business.
All my perfumes reach and were in perfect and original packaging. Also the prices are very competitive to the other sites I was looking at. Wished that the site would have a better layout for mobile users or even an app.
I'm no fragrance superhero, but I do my research—and FragranceBuy. Ca has consistently come through for me. Good prices, solid selection, and shipping that (so far) has been super reliable. But here's the thing no one talks about enough: the Fragrancebuy. Ca boxes. Yes, the actual FragranceBuy. Ca shipping boxes! They look great, they feel premium for, well, a ******** cardboard box, and I even keep some of them, because they're just that reusable. It's a small detail, but it adds to the whole experience. Hoping to keep coming back to FragranceBuy. Ca for future fragrance purchases—because when something works, you stick with it!
Perfumes were well packaged, I received it within 3 business days. Since I never bought from Frangrancebuy I was a bit hesitant to buy, I was worried if the perfume was genuine. Hey guess what?
It is. I recommend this site..
First time using this website. As an American it was quick and easy. Got a niche fragrance at a wonderful price and was delivered safe and sound. This will definitely be one of my niche fragrance stop from now on!
I've had a great experience shopping at FragranceBuy! They offer a wide selection of perfumes at competitive prices, and the shipping is impressively fast. I've ordered several times, and each time, my order has arrived quickly and well-packaged. It's definitely one of the best places for perfume shopping online if you're looking for a smooth shopping experience and quick delivery. Keep up the great work, FragranceBuy!
Fragrance Buy was recommended to me as a reliable business with excellent service. I was very satisfied with my experience. The product was reasonably priced, and it arrived within a few days of ordering.
I had trued to buy from you previously but problems with addresses made it impossible. This time I used PayPal. It was very easy and received my products in a timely manner. Fed ex also made it easy although I missed delivery and had to go and pick it up.
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Hello Omogbolahan, we truly apologize for the lack of samples in your recent orders and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.
Best regards,
The FragranceBuy Team