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FragranceBuy

Overview

FragranceBuy has a rating of 4.7 stars from 7,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

service
451
value
308
shipping
310
returns
121
quality
302
This company responds to reviews on average within 2 days
+125
How would you rate FragranceBuy?
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Canada
1 review
0 helpful votes
Follow Ann M.
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Fast and efficient shipping. Great box, unfortunately the perfume was stolen by the courier. It was delivered opened and empty. The company was very prompt in returning my money. Better luck next time.

Date of experience: April 13, 2025
Canada
1 review
0 helpful votes
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Td
April 22, 2025

My first purchase experience with FragranceBuy was generally satisfactory. The items were packaged securely and arrived in good condition. However, I was disappointed with the UPS delivery service. The tracking information provided an inaccurate delivery date, and the subsequent wait for my package was inconvenient. Living in a condominium with an intercom system, coordinating the delivery required me to be available to open the gate, which became a hassle due to the incorrect tracking information.

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
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Happy
April 22, 2025

Had a great experience with my order, first the affordability and quality of the fragrances. The shipping was mentioned I received the allotted time 4-5 business days. I already have a wishlist for a future order. I definitely recommend FragranceBuy. Ca and have mentioned your company to friends. I'm very happy with the ordering experience and the fragrances I ordered.

Date of experience: April 12, 2025
Tennessee
1 review
0 helpful votes
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Pleasantly Surprised
April 22, 2025

I made a blind buy with two of your scents and was more than pleased when I received them. I've even convinced my 18 year old son to shop with you guys. I will definitely order more in the future.

Date of experience: April 12, 2025
Texas
1 review
0 helpful votes
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Best competitive Not fake scents site ever
April 15, 2025

"I buy all my colognes from Fragrance, and I've never been disappointed. The selection is top-tier, from designer classics to niche hidden gems, all at prices that make building a solid fragrance collection actually affordable. Every bottle arrives sealed, authentic, and smelling exactly how it should—no fakes, no games. Shipping is quick, customer service is solid, and I love how easy it is to explore new scents based on notes or occasions. Whether I'm looking for something bold and powerful or clean and fresh, Fragrance always delivers. If you're serious about smelling good, this is the plug."

Date of experience: April 5, 2025
Canada
1 review
0 helpful votes
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Do better
April 30, 2025

You guys don't give samples with purchases unlike other fragrance sellers. It wouldn't hurt to include one to three samples in an order. Yes your service is top notch and your fragrances are original but there's always room to do better with customers, especially returning ones

Date of experience: April 20, 2025
FragranceBuy K. FragranceBuy Rep
5 hours ago

Hello Omogbolahan, we truly apologize for the lack of samples in your recent orders and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Canada
1 review
1 helpful vote
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What a great find!
April 13, 2025

I feel so lucky to have found this site. Had my heart set on a fragrance that was out of my budget, but found it here for an excellent price. My package was packed with care and shipped quickly. Now I've set up alerts for other perfumes on my wish list because I will absolutely be shopping here again! Thank you for a great experience!

Date of experience: April 3, 2025
Canada
1 review
0 helpful votes
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Not happy
April 21, 2025

I spend a lot of money with FB each year and u guys never even send a sample to me. So cheap. And when i purchase from other places i get samples. And your delivery not good anymore...

Date of experience: April 11, 2025
FragranceBuy K. FragranceBuy Rep
1 week ago

Hello, we truly apologize for the lack of samples in your recent orders and for the poor delivery service. We sincerely apologize for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Canada
1 review
0 helpful votes
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Fragrancebuy. Ca review
April 30, 2025

I am absolutely thrilled with every interaction possible regarding your website…your customer service is speedy, the product you offer are impressive, the prices are spectacular. The only caveat is… I wish your return policy was better. I wish I could've returned a product that I was completely unsatisfied with, yet I had opened it up. How would I know if I'm happy with a product or not unless I test it?
According to your policies and procedures, even if I'm completely unhappy with your product, I can't return it unless it's unopened🤦🏻🤷🏻‍

Date of experience: April 20, 2025
FragranceBuy K. FragranceBuy Rep
3 hours ago

Hello Brian, we sincerely apologize for the misunderstanding regarding our return policy and for any frustration, inconvenience or disappointment this has caused. We kindly reached out on help@fragbuy. Ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Georgia
1 review
0 helpful votes
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Consistent service
April 28, 2025

The buying experience is drama-free with FragranceBuy, which is what you want. They're really consistent in being expedite to ship once you order - some other sites may take 1-2 weeks to fulfill your order without giving you any warning when you're ordering. This time around I had to research how tariffs were impacting and they had a page with all the details right there to help. And then once it ships, whatever service level they have with FedEx just works.

Date of experience: April 4, 2025
Canada
1 review
0 helpful votes
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Above and Beyond in All Aspects!
April 3, 2025

Everything about my order exceeded expectations. First of all, it came MUCH faster than I expected, which was a pleasant surprise. Packaging was solid - the box was not flimsy and all cases inside were perfect quality and packed so there was no spillage or denting. The perfumes themselves were reasonably priced and smelled great (with a few exceptions - not the site's fault, it's just what happens when you blind buy a bunch!) and would certainly purchase from this site again as I like the structure of the loyalty program and want to work my way up to more sprays. Not to mention the brand is Canadian - love it!

Date of experience: March 24, 2025
Canada
1 review
0 helpful votes
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Excellent Service, Great Prices
April 20, 2025

I'm new to collecting fragrances and am on a budget. Fragrancebuy was recommended to me as a great site for authentic fragrances at great prices and boy were they right. Everything arrived in perfect condition and in a timely manner. I purchased 5 bottles so shipping was free. I'll definitely be buying more fragrances in the future.

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
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My Favorite online fragrance retailer
April 27, 2025

This is my favorite fragrance online discounter destination. Most of the time I find the fragrance that I'm looking for at a very affordable and fare cost. Their customer service is amazing, very responsive and accomodating. I've been a customer for about 3 years now and I plan on being one for a long time. Thanks so much for being an outstanding business.

Date of experience: April 17, 2025
TT
1 review
0 helpful votes
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First time purchase
March 31, 2025

All my perfumes reach and were in perfect and original packaging. Also the prices are very competitive to the other sites I was looking at. Wished that the site would have a better layout for mobile users or even an app.

Date of experience: March 20, 2025
Arkansas
1 review
0 helpful votes
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I'll Keep Buying. Yup.
April 7, 2025

I'm no fragrance superhero, but I do my research—and FragranceBuy. Ca has consistently come through for me. Good prices, solid selection, and shipping that (so far) has been super reliable. But here's the thing no one talks about enough: the Fragrancebuy. Ca boxes. Yes, the actual FragranceBuy. Ca shipping boxes! They look great, they feel premium for, well, a ******** cardboard box, and I even keep some of them, because they're just that reusable. It's a small detail, but it adds to the whole experience. Hoping to keep coming back to FragranceBuy. Ca for future fragrance purchases—because when something works, you stick with it!

Date of experience: March 28, 2025
Canada
1 review
1 helpful vote
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Satisfied customer
April 29, 2025

Perfumes were well packaged, I received it within 3 business days. Since I never bought from Frangrancebuy I was a bit hesitant to buy, I was worried if the perfume was genuine. Hey guess what?
It is. I recommend this site..

Date of experience: April 19, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and Easy
April 14, 2025

First time using this website. As an American it was quick and easy. Got a niche fragrance at a wonderful price and was delivered safe and sound. This will definitely be one of my niche fragrance stop from now on!

Date of experience: April 4, 2025
Canada
1 review
0 helpful votes
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One of the best
April 16, 2025

I've had a great experience shopping at FragranceBuy! They offer a wide selection of perfumes at competitive prices, and the shipping is impressively fast. I've ordered several times, and each time, my order has arrived quickly and well-packaged. It's definitely one of the best places for perfume shopping online if you're looking for a smooth shopping experience and quick delivery. Keep up the great work, FragranceBuy!

Date of experience: April 6, 2025
Canada
1 review
0 helpful votes
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4711
April 4, 2025

Fragrance Buy was recommended to me as a reliable business with excellent service. I was very satisfied with my experience. The product was reasonably priced, and it arrived within a few days of ordering.

Date of experience: March 25, 2025
Canada
1 review
0 helpful votes
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First time.
April 28, 2025

I had trued to buy from you previously but problems with addresses made it impossible. This time I used PayPal. It was very easy and received my products in a timely manner. Fed ex also made it easy although I missed delivery and had to go and pick it up.

Date of experience: April 18, 2025