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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.8 stars from 7,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
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The website is easy to navigate, there are lots of discounted choices and the shipping is fast. I have only ever received genuine products for my collection.
Quality product and service. Quick shipping times, secure packaging, loyalty rewards sytem and service follow up to ensure customer satisfaction make the shopping experience very enjoyable. Have and will continue to recommend Fragrancebuy!
I've purchased several times from fragrancebuy -their perfumes are authentic and priced fairly. I highly recommend this site.
Great overall experience with plenty of selection and choices
Muy fácil la experiencia de compra y a un muy buen precio, no me cobraron envío
Knock off - not the real Marc Jacobs Daisy Dream Forever perfume. It barely smells at all when I spray it on, and it doesnt last either. Wont be buying from FragranceBuy again.
When I say I wait for them to restock the fragrances I'm searching for. I'm literally checking my email everyday because I know they are safe, reliable, and the most competitive prices on the market. -I LOVE FRAGRANCEBUY
Love buying Canadian and receiving my perfumes via fast shipping. This is the website I recommend to all my perfume pals!
This was my first time ordering and I was so nervous with the tariffs and the communication was there THE WHOLE TIME. And ups claimed they attempted to deliver and they didn't based on my cameras and I reached out to customer service and they worked to ensure it made it to me!
I received an open package of 2 items one of them is missing. The package was delivered opened with missing item of $109
Hello Noureddine, we're truly sorry for the missing high value item, this is absolutely unacceptable and we understand your disappointment with such a concerning delivery experience. We've issued a partial refund and we kindly await your response on help@fragbuy.ca
Best regards,
The FragranceBuy Team
I have been a loyal customer of Fragrancebuy. I have been buying for many years now and what keeps bringing me is their selection/pricing. Shipping is also pretty fast, comparing its coming from all the way East Coast to West Coast :)
One of the Cologne s Jean Paul it is Ok.The second one Daisy, arc Jacobs, the smell lasts only few seconds, and than it disappears.
I ordered and the driver stole my package shipping company ghosted me
Hello Ahmed, we truly apologize for your package not arriving and for the frustration, inconvenience and disappointment this has caused. We issued a full refund for the missing package. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
It was a great experience with Fragrancebuy. I always prefer fragrancebuy, it authentic and affordable prices as compared to others.
Received the wrong fragrance in the right box — clearly swapped during packing, which says a lot about their quality control. Customer service responded quickly, but the product was out of stock, so I was stuck with a return and no replacement. After this experience, I won't be ordering from FragranceBuy again.
Never experienced a premium and quality packing like this before. All profucts are top quality and well delivered. Really appreciate the effort you guys put forward.
Presentation and the box it came in was nice and packaged well, everything came as expected.
The only thing I don't like is shipping policy if you spend a certain amount you should get free shipping not buy 5 to get free shipping
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tina, we sincerely apologize for the scent issue you're facing and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team