FragranceBuy

Fragrance Buy was recommended to me as a reliable business with excellent service. I was very satisfied with my experience. The product was reasonably priced, and it arrived within a few days of ordering.

Satisfied with all of my purchases. Highly confident that the products purchased are never compromised. Sometimes I wish some products were more readily available but I understand with some products being more popular than some.

My experience was very good. I would really like you to verify emails as quickly as possible. Sometimes a person makes a mistake and wants to change the order, but it's already too late. Express delivery takes a bit long. It could be faster, especially since it is paid and your warehouse is located in Scarborough. Overall, everything is very friendly, the products are genuine, and I have no complaints.

A frequent purchaser only on this purchase i wanted to return the item. I guess FragranceBuy has their reasons however I would have lost roughly $45 USD from the original purchase price had I decided to return the item. To lose that much money to return an item that I had in my possession for literally minutes would be crazy to me. It made more sense to just keep the fragrance. So purchase with caution.

I am absolutely thrilled with every interaction possible regarding your website…your customer service is speedy, the product you offer are impressive, the prices are spectacular. The only caveat is… I wish your return policy was better. I wish I could've returned a product that I was completely unsatisfied with, yet I had opened it up. How would I know if I'm happy with a product or not unless I test it?
According to your policies and procedures, even if I'm completely unhappy with your product, I can't return it unless it's unopened🤦🏻🤷🏻‍

I order from this company at least once a month probably more. This time I ordered a fragrance that I already have by mistake. I emailed CS as soon i submitted the request. I was advised that they could cancel the order. I immediately replied to confirm the cancellation. Today I get an email that the order shipped followed by an email from CS 3 hours later. They shipped the order without checking their emails. Now im stuck with the task of returning the item and a delayed refund! Ridiculous

As soon as i received my package i called you but got a recording saying best way to reach us us by email so i sent you an email 8 days ago and this is the response i got! WTF
Terrible customer service

Overall my experience with your site has been pretty good but it could be better.
The loyalty program doesn't move the needle for me. I can get the same thing from the other sites I purchase from without being loyal to them.
The actual application that you use has glitches that you should already know about.
A good feature would be to give a list of all the products that are a similar scent to the item we select. That may prevent me from holding off on a purchase until it comes in stock or buying something from another site that may not even be the same product.

Been good experience shopping with fragrance buy for most part - prices are great and shipping is acceptable even from Canada. However - customer service needs help. I accidentally bought the same fragrance twice and there is no way to cancel the order or get help with it. I emailed customer service and never heard back (already received fragrances) and when tried to call could never get anyone on the phone. I understand there are some things you forgo to get better pricing and like what this company does but there has to be a way to get help with order issues and basic needs. Would have been 4-5 stars and has been in the past but gotta be honest with overall experience in this case.

Very fast delivery how ever one broken bottle. But I msg company right away, sent photos of damaged product and very quick responsive to satisfaction for making it right.
I'm ordering again. Great prices. Boug

It was a great experience. I wanted the largest eau de parfum of ysl opium, and they had it for a great price. I also wanted to try some elizabeth taylor fragrances because i'm just in the mood for vintage full coverage c-word lately. I don't want to smell like a baked desert like all modern fragrances are giving. I want to smell like a high class hwoman. A full coverage c-word. I want spicy amber florals. I want 20+notes. I want to be reminded of everyone's grandma. Smoking cigarettes and their real fur coats while holding a grandchild. Anyway. This site is great. I wish i would have tried it sooner. The only thing i would want is chanel. But i know that's just a chanel thing, not a fragrancebuy. Ca thing. The bureaucracy of chanel. 25-50% off everything at the bay, EXCEPT the chanel. What can you do?

My experience can best be described as excellent. The ordering and delivery service is top-notch and remarkably fast. The items are consistently well-packaged, and I've never encountered any issues. I would definitely recommend this service to others.

I've only had a few shopping experiences with FragranceBuy, and they have all been very good experiences. They offer competitive deals, and the shipping time is adequate. Their selection is generally good, with the exception of several items that are out of stock. Is this my main discount shopping site? No. Will I shop with FragranceBuy again in the future? Absolutely.

No problems with the order. I received in a timely manner. Unfortunately most of the hard to find items I was looking for you were out of. But I put in notification request on the Back in stock soon items.

My package was lost after paying for shipping, no offer to reimburse shipping just condolences. Unfortunately don't think I'll use feagrancebuy again. I now have to wait 2 extra weeks on top of the almost 2 I waited just to get my refund.

Had a great experience with my order, first the affordability and quality of the fragrances. The shipping was mentioned I received the allotted time 4-5 business days. I already have a wishlist for a future order. I definitely recommend FragranceBuy. Ca and have mentioned your company to friends. I'm very happy with the ordering experience and the fragrances I ordered.

This is my fourth time ordering from FragranceBuy and I can't stop, won't stop! The prices are incredible, shipping and delivery are quick and the product is always on point. Can't wait to keep expanding my fragrance collection thanks to this site :)

A great selection of frags and fast delivery, always a pleasure to do business with the team. Today's review is because I've had address issues on my end of shipping and the team there is fantastic at helping me out. A pleasure to communicate with and always get quick results. This is why I'll always be a return customer.

Thanks team!