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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.8 stars from 7,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
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I've been a loyal customer for 6 years already and I've dealt with nothing but amazing customer service. They have mind unbeatable, mind blowing prices!
I've been a loyal customer for 5 years and the experience and communication have been top tier since Day 1! The best overall selections of designers, niche, Middle Eastern fragrances in the game! They can take my money any day of the week haha.
I was surprised to find Deziro by Nishane on fragrancebuy.ca; and luckily with some discounts, i was able to purchase at an unheard of price! Of course it took its usual time to clear customs but am very happy with the purchase!
I have purchased from FragBuy a few times now and have always been satisfied with their offerings and delivery. Sometimes it takes a long time for fragrances to get back in stock but that's not a deal breaker. I will be purchasing from FragBuy exclusively from now on after a recent poor customer service experience with another discounter.
Received my package in perfect condition and love my scent! Smells just like I remember it from my younger days.
Well packages, good prices, and in Canada too! I will certainly buy again.
All their products are authentic, amazing customer service. Fast delivery.
I am so pleased with KBridge from Xerjoff. Thank you so much for delivering an authentic perfume. It smells so good and last a long time. I am very happy with my purchase. Thank you FragranceBuy. I will definitely buy more from you. Perfume came well packaged, and in a timely manner.
Love using FragranceBuy.ca! Great discounted price for what I want, and it is shipped and comes quickly protectively packaged every time! Highly recommend!
I purchased a bottle of Salvador Ferragamo's Signorina Misteriosa for my birthday this year, and was so happy to get a bonus gift with my super discounted purchase! It was a full-sized bottle of a new perfumed spray that I have never tried before called I Am White by Ana Abiyedh - 200 mL. And I REALLY like it! The shipping was reasonable and fast with my order, and the packaging kept it safe during travel. Highly recommend FregranceBuy.ca!
Issues with FedEx resulted in never receiving the order. FragranceBuy couldn't just re-send the order so I received a refund. Pretty inconvenient. I received a coupon for free shipping in the future. Not sure I'll bother again since I've had no issues with other perfume sites.
Not sure if I'll order again?
Took too long, shipping was totally off from what the website stated.
Not sure if one item was legit?
Smells totally different than the one I bought from a store.
They did reply to my emails quickly, which was appreciated!
Hello Raya, we sincerely apologize for the delay in processing your order and for the frustration, inconvenience and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Been a loyal customer for years.
Love supporting a local Canadian business
Apex is a great fall/winter fragrance. I have not tried Blazing Mr Sam but people say this smells very similar. It is sweet with some spice provided by cinnamon. Not sure it would be a safe blind buy of it was priced higher, but for the price I took a shot based on a review from a trusted fragrance reviewer. I'm glad I took the shot because I like it a lot. I am a big fan of sweet/spicy cold weather fragrances and Apex certainly is that. And the presentation for such an inexpensive fragrance is fantastic.
Shopped with fragrancebuy few times now and i must say the products are topnotch and they're priced right. Highly recommend.
I was promised a bag of niche perfume sampler for being part of the first 5000 purchases on their anniversary sale. I never received it
Hello Alexander, we truly apologize for the oversight in not adding the niche sample to your order and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
The parcel was well packed and came with a free sample. The perfume was reasonably priced and certainly is one of the best freshie out there
I had been waiting on an item to be restocked. Received an email and ordered immediately. Was saddened to find the item was not what I thought it to be. I reached out to Customer Service, they were amazing. Informed me of the discontinuation of the item I thought I ordered, and the repackaging of the item they had sent, and gave me a future credit to use for the inconvenience. Amazing Customer Service as always.
Great experience for this first time buyer. Had a slight mixup with my order but FB helped rectify it in a very timely and efficient manner. Will be returning in the future.
Very nice, fast shipping, no damage on box, extra sample in the box, best price online, beautiful people,
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca, we truly apologize for the delivery delay you faced with this order and for the frustration, inconvenience and disappointment this has caused. Please rest assured, our returns department issued a full refund on November 14th. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team