Overview
FragranceBuy has a rating of 4.7 stars from 7,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
I've purchased many bottles from fragbuy and you can't beat the prices. Stock is limited but you can always join a wait list. I'm always going to be a loyal customer
Fast shipping everytime. Sometimes the shipping company is a hit or miss but fragrance buy themselves are great
I love getting my perfumes from here. There's never an issue with the quality of my perfume, and it arrives so fast. I'm so happy to have found this site.
Amazing deals on my favorite perfume and also very quick with shipping.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
I previously gave one star due to delay in shipping. A costumer service agent reached out and explained the delay caused by high volume of orders and that they are working to preventing this issue in the future. Other than that I had no issues with the website.
My package was tossed on my porch in plain view and i was not home to collect or sign. I came home and it was stolen. I would like help to rectify the matter.
Hello Jack, we truly apologize for your package not being in your possession and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I am completely satisfied with Fragrance Buy from their extensive and diverse fragrances, to their pricing, customer service, packaging and timely delivery. I totally recommend them…especially if you're a "Frag Head" like myself!
I always check with Fragrance Buy first when looking to purchase a new fragrance I'm interested in. Their Fomo line is AWESOME! I have all three! Great selection and great prices!
Great prices selection and service! I can always count on finding what I want.
I'm satisfied! Everything is Super! Quick delivery. Thanks!
Easy transaction, fast, communication throughout as safe secure package.
Fragancebuy is a Reliable website for to buy your Original Perfumes and Colognes 10/10
In my experience I bought 2 men's cologne, Club de Nuit Intense Man and Terre d'Hermès Eau d Toilette, the first one was exceptional, I give it 5 stars, but the second one is a pleasant aroma but not very long-lasting.
Excellent fast service, get exactly what you order
The best website to buy discounted fragrances. Fast shipping and rewards
This is the best fragrance discount site on this side of the pond!
Simple fast and easy! Great selection and communication through the whole process!
All my fragrances ive bought from you guys i have already smelled before hand but nothing compares to your prices i will continue to use this website and i continue to try to convince people to use it as well.
First time customer with Fragrance Buy, and I'm very happy with the experience. Everything arrived safely, the boxes were all cellophane wrapped, and the perfumes were exquisite. Customer service responded promptly and effectively to a concern I had emailed them for. I have already placed a second order with them.
I had no idea! I thought all online fragranceries were the same, but I have come to find Fragrancebuy and I am thoroughly impressed! Real products, great pricing, fast shipping, lovely, thoughtful packaging, and fantastic customer communications. Every aspect was positive and now I have no need to shop around anymore! Please implement a sample program so I would know what to buy next. Thank you for your service and such a great experience!
Items were shipped within the requested time and arrived on time
Update:
After seeing my comments below, FrangranceBuy agreed to refund my entire purchase amount. I was very happy to learn that they are attentive to customer concerns and would, based on this interaction and their bargain pricing and quick fulfillment of orders, purchase from them in the future.
Sent the wrong items. Asked for a full refund and was told that there was a 20% return and restocking fee (this was after I indicated that I was intending to purchase the correct item from the company!) Very poor customer service choice.
Hello Steven, we're truly sorry for the mix-up with the bottle size on our website not matching the correct photo. We completely understand how frustrating, inconvenient, and disappointing this must have been. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
This is the best discounter I have ever used, hope the best for the company
Had a great experience with the service, the prices and the vast amount of fragrances is one of the best and it always arrives on time and in the time line the give you, love this website.
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- Scarborough, Ontario, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Salem, we sincerely apologize for the delivery delay you are facing and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team