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Forward2Me

Overview

Forward2Me has a rating of 4.6 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
100
value
91
shipping
88
returns
39
quality
79
This company responds to reviews on average within 6 days
+23
How would you rate Forward2Me?
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California
1 review
0 helpful votes
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Fantastic service
January 26, 2025

Very fast packing. Fast delivery recomended. I have been registered for over a year and it is a fantastic service.

Date of experience: January 16, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Israel
1 review
0 helpful votes
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Thanks aimee
February 12, 2025

Thanks aimee for your prompt and helpful support today

Date of experience: February 2, 2025
A F. Forward2Me Rep
3 months ago

Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚

Australia
1 review
0 helpful votes
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Best service
October 2, 2024

Forward2Me is an excellent service. There was seamless communication, my goods were repacked for the trip from UK to Australia and everything arrived intact and very quick.
I would highly recommend this company based on my experience. Special mention to Honey for their prompt emails and fabulous service.

Date of experience: September 22, 2024
A F. Forward2Me Rep
7 months ago

Thank you for sharing your experience with us and 5 star review for Honey.

New York
1 review
0 helpful votes
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Greatest service ever
October 5, 2024

They responded back with any questions i had quick and I'm very happy with the service I have received they haven't let me down yet. They also worked with me with the shipping price because I have a lot packages coming to me also I am very satisfied even though they probably hate me with all my questions and bugging them laugh out loud

Date of experience: September 25, 2024
A F. Forward2Me Rep
7 months ago

Many thanks for the 5 star review. 😊

California
1 review
0 helpful votes
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Fast an efficient
October 7, 2024

The repacking was done well, the box was not oversized. Worked really well. The whole process was very fast.

The only critique is maybe offer some more breakdown information on the international addresses. Sometimes I am not sure if a piece of information is a county, district, prefecture. So far I've been able to get it right in businesses shipping forms, but it does cause some uncertainties.

Date of experience: September 27, 2024
GB
1 review
0 helpful votes
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Outstanding Support from Nica!
October 5, 2024

I had an amazing experience with Nica from customer support. From the start, Nica was beneficial and attentive to my needs. She guided me through the entire process and ensured that all my inquiries were addressed promptly and effectively. I truly appreciate her dedication and support in resolving my issue.

Thank you, Nica, for your outstanding service! I highly recommend her and the team to anyone needing assistance.

Date of experience: September 25, 2024
A F. Forward2Me Rep
7 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Italy
1 review
0 helpful votes
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Fast and clear
January 18, 2025

Everything went smoothly, every step was clear and I was updated constantly via email. Much appreciated.

Date of experience: January 8, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Austria
1 review
0 helpful votes
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Reliable
February 1, 2025

They have great customer service i wrote them via email once and they responded in like an hour

Date of experience: January 22, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 4 star review. 😊

Croatia
1 review
0 helpful votes
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Rhode product shipped to Croatia
January 18, 2025

Great customer service, and fast response. The product was shipped the next day after arrival and I got it in perfect state.

Date of experience: January 8, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

New Jersey
1 review
0 helpful votes
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Prompt Delivery, Easy to Use
January 23, 2025

This is the second time I have use Forward2Me to handle an international order. They're my go to for when I need something from outside the US.

Date of experience: January 13, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Germany
1 review
0 helpful votes
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The worst customer support service
September 29, 2024

Unfortunately, I spent a lot of time solving the delivery problem. Customer service agents should be more competent in matters concerning services. I received completely different information regarding the same issue. But in any case, after many days, we finally solved the problem. I am not sure that I will use this delivery service in the future. Unfortunately

Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2024
A F. Forward2Me Rep
7 months ago

Hi Melvin,

Thank you for your feedback. Our warehouse team made an honest mistake.

We understand the frustration caused by receiving inconsistent information, and we're committed to improving the competence of our customer service team to ensure this doesn't happen again.

Initially, they requested the removal of the dangerous goods, as they believed we couldn't pack everything into one box. However, after further review, they confirmed that we can ship all the items, including the perfume and face serum. While we are glad the issue was ultimately resolved, we deeply regret the time it took.

Many thanks,
Forward2me

North Carolina
1 review
0 helpful votes
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Flawless service
January 18, 2025

I used parcel forwarding once, and it worked like a charm! Communication was good, shipping was immediate, and everything went smoothly.

Date of experience: January 8, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Malta
1 review
0 helpful votes
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Best Service Experience
September 26, 2024

I would like to thank Joyce for her assistance with reference to my package received at Forward2me, USA warehouse. For recovering my customs duty money paid which went missing. Also thanks Joyce for doing all this in a short time.

Date of experience: September 16, 2024
A F. Forward2Me Rep
7 months ago

Many thanks for the 5 star review. 😊

Brazil
1 review
0 helpful votes
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Great support, fast processing
December 12, 2024

Joyce and the team at the Wilmington warehouse were amazing! Great support, fast processing, and my package arrived in perfect condition. Highly recommend forward2me for reliable service. Thanks, Joyce!

Date of experience: November 27, 2024
A F. Forward2Me Rep
5 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Massachusetts
1 review
0 helpful votes
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Fantastic Service
February 7, 2025

The whole experience was great. The website is easy to use and the shipping was really fast.

Date of experience: January 28, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Slovenia
1 review
0 helpful votes
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Great service
January 23, 2025

Very satisfied with service. Everything went smooth during the shipment procedure. Excellent experience, I recomend it.

Date of experience: January 13, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Hong Kong
1 review
0 helpful votes
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Excellent service
February 12, 2025

Professional packing and very fast shipping! Thank you very much!

Date of experience: January 27, 2025
A F. Forward2Me Rep
3 months ago

Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚

Arkansas
1 review
0 helpful votes
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Shipping from the UK to USA
January 19, 2025

Very satisfied with all of the help
I received in getting my package delivered. A new experience for me!

Date of experience: January 9, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

DO
1 review
0 helpful votes
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Great
January 18, 2025

Thank you so much for your great help.
Im really satisfied that I got special perfume from UK this time.

Date of experience: January 8, 2025
A F. Forward2Me Rep
3 months ago

Many thanks for the 5 star review. 😊

Thailand
1 review
0 helpful votes
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Helpful and efficient
February 4, 2025

Joyce was prompt to reply, quick to action my request and resolved my issue swiftly.

Date of experience: January 25, 2025
A F. Forward2Me Rep
3 months ago

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️