Overview
Forward2Me has a rating of 4.6 stars from 1,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I have used a number of package forwarding services and Forward2Me is by far the best. They are really efficient and organised, and any package without issues is forwarded very quickly. If there are issues, from either end, they resolve them quickly and with great communication. You always know what is happening and why. Any time I have had questions (which has been a few times lately) their communication is clear and they are very helpful. They have helped me manage a few tricky forwarding issues for which I am very grateful. I could not recommend Forward2Me more highly and will not use any other forwarding service.
UK warehouse from Windy, fast reply to issue with a package.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Shipments from UK, Germany and now trying USA. Thanks to Nica now I can start using their new warehouse in the States. Looking forward to opening many new business opportunity with this new option available.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I was quoted repacking and shipping. Repacking was not done, I was charged anyway.
Lack of options for shipping (only UPS).
Hi Marko,
Thanks for the feedback.
Unfortunately, we see that you are shipping some alcohol shipments from our Germany warehouse to the Netherlands. At the moment, we can only offer UPS for any alcohol beverage shipments from this location.
We always inspect the packaging upon opening and assess whether it provides sufficient protection. In cases where it's already well-packed, we do not replace the cardboard but ensure additional measures like fragile tape and any other necessary reinforcements.
We have sent you an email to get further details, but we havent received any response.
I understand that this may not be ideal, and I appreciate your feedback on this limitation.
Many thanks,
Customer Satisfaction
I'm really impressed with how quickly I received my parcel. I hesitated to use their service at first, but everything went very well, and I got my package on time. I would highly recommend everyone to use this service without a doubt.
Many thanks for the 5 star review. 😊
Very good service! Especially Nica from Wilmington helped me very much with my package and also team UK were very helpful when needed.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Living in England makes it sometimes difficult to order products from continental Europe. The F2M service was a great help, easy to use and affordable.
Many thanks for the 5 star review. 😊
When asking questions about my order/s I always make myself very clear about what I am asking but the person seems to fail in understanding basic requests but we get there in the end. And as far as Fedex is concerned I understand why they are so cheap. Their way in which they deliver items that arrive all at once is in 3 separate days (the last time they didn't deliver on the day they claimed no one was home when they delivered another parcel in the day), madness! Anyway after I did all the ground work I eventually got them no thanks to FedEx…
Great customer service - Nica went above and beyond to help me with a challenging situation, much appreciated!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Great!
Very pleased with the service provided.
Would recommend!
Thank you for your kind words! We're thrilled to hear you're pleased with our service. Your recommendation means a lot to us! 😊👏
Customer Satisfaction Team
Have been using Forward2me USA a couple times now and its a great service. The site is easy to use, processing of packages is pretty quickly and they have great customer service. When I found out they had a pricemarch guarentee Nica from CS was very helpfull in getting me the discount and adding a final package to the shipment that came my locker during this process.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Honey was very helpful and i'm very satisfied with customer support that i received, especially with Honey's promptness
Was quoted a reasonable price for shipping. After placing an order and already paying for items, the price of the forwarding went up 10x and was not offered any sort of compensation. This website / service is a complete scam do NOT use Forward2Me
Thank you for sharing your feedback with us.
At Forward2me, we strive to be transparent with our pricing and services. We would never intend to mislead our customers.
Based on your shipment, the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight 1.40 kg so the shipping fees are calculated on the higher volumetric weight 7.14 kg.
Also, shipping to Australia, we are required to charge a Goods and Service Tax on both the value of the goods shipped and the service we provide.For this purpose we are required by your government to request and store a copy of the proof of purchase for the goods you are shipping.
Kind regards,
Forward2me
Have to say that FORWARD2ME did an excellent work. Easy to manage the packages and really really quick. When I had a doubt Nica was there to help me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
The value of the shipment were very expensive, for a toy of 100 pounds I had to Pay 20 pounds to ups and 40 more when i received the box, 60% of the total price is a very cost
Thank you for reaching out and sharing your concerns regarding the shipping costs for your recent shipment.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight is higher than the actual weight 0.85 kg so the shipping fees are calculated on the higher volumetric weight 2.57 kg.
We also noticed that you requested for repack for safety this will add to the total volume of the box.
The costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.
It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.
For more detailed information, please refer to our FAQ section by following this link: https://forward2me.zendesk.com/hc/en-gb/articles/360014012079-Do-shipping-rates-include-duty-charges-and-taxes-
Many thanks,
Forward2me
First of all, very good customer service. Julia is interested and always gives you the first priority. I will write about my experience with shipping later.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
It was my first time with forward2me and I was surprised by the facility through all the process. Super satisfied!
Thanks for the 5 star review.
Nica always fix every issue or inconvenience with the fastest, nicest, clearer a more informative customer service standard on the market. She is the best!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
My package arrived perfectly secure. I'm so glad Forward2Me can ship me the products I love.
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Very fast packing. Fast delivery recomended. I have been registered for over a year and it is a fantastic service.
Many thanks for the 5 star review. 😊
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words and for taking the time to share your experience with Forward2Me :)