On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
We monitor reviews for authenticity
Awesome support.
Super fast and super effective.
Madam honey Angela absolutely did best to help me as much as possible. She had absolute answers to my questions and solved my issue instantly.
I've never used forwarding services before and I had a doubt concerning how to input the address on the website I want to buy from. Honey helped and explained me kindly what I needed to know.
Hi Kimberly,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
I am planning to use for the very first time Forward2me but I had several questions about writing correctly the Japanese address provided me by Forward2me in my Amazon account. Kat responded very quickly and cleared all my doubts up. She was very kind and clear.
Hi Juan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent "Kat".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
You are so helpful Regilyn. Thank you for the support and patience in assisting me.
Hi John,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our agent "Regilyn".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
I've been using them for a year now and have quite tricky parcels to forward. They are quite hands on in assisting with this everytime, especially Aimee.
Hi TJ,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience "Aimee" myself.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
Nica from Forward2me - Preston, UK was so understanding and helpful. Eventhough I did not ship to them originally, she was willing to provide useful information that help me contact the right company regarding my package. Thank you
Hi Roselynne,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Senior Advisor "Nica".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee
I had very comfortable and effective experience solving case with delivery to Germany warehouse. Christine from customer service did her job very professional and exceeded my expectations.
Hi Alexander.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Christine.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I had a question about a complicated shipping issue, which was answered quickly and clearly.
I was really concerned at first, but HONEY through email support really helped me out and explained every concern, I tried to ship from UK (warehouse York House, Green Lane West, Preston, Lancashire, PR3 1NJ, United Kingdom) to KSA so I really recommend them
Hi Atheer.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support that was provided to you by our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Kommunikation lief reibungslos. Mir wurde immer und schnell geholfen.
Sehr sehr freundlicher und schneller Kundenservice via E-Mail.
Kann ich jedem empfehlen_________
Communication went smoothly. I was always helped quickly.
Very friendly and fast customer service via email.
I can recommend everyone
Support is very responsive and helped me, forward2me services are great and fast. Thank you.
Prompt replies, constant information/feedback, patient, friendly and attentive.
I recently encountered a challenge with my shipment and reached out to the Forward2me customer support team for assistance. I had the pleasure of interacting with REGILYN, who demonstrated exceptional professionalism and efficiency in resolving the matter promptly. I extend my sincere gratitude to REGILYN for her outstanding service and for making a positive impact on my experience.
Girlie, a member of your team has been invaluable in assisting my shipment.
All responses have been timely and very detailed. I'll add all correspondence has been polite and professional. I'm sad to report I don't see this professionalism in other companies.
I thank you for your help
Hi Jason.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our agent, Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We will look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I made a mistake to duplicate the package information.
She responded to my troubles right away.
This company is absolutely a scam and I'm wondering if the positive reviews are even legitimate. I ordered something through the UK address to send to me in the US and was given the option (on the website order page) to send it via UPS. A month goes by and no package shows up (no tracking updates either) so I reach out to customer support who contacts UPS to find the package. Couple of weeks go by and they get the package back (supposedly) but refuse to send it to me and demand that I fill out forms (not attached to the email - can't find them), give something called a "vat number" and "drop ball" and give them contact information from the original vendor I ordered from. They opened my package and went through it, they clearly know what I purchased! They also demanded I pay fees for UPS losing my package and won't let me have my package until I pay for their mistakes. They can keep my stuff, at this point, we've been going back and forth for MONTHS. I just want this company to stop harassing me for money and leave me be.
Hi there.
Many thanks for your feedback
Unfortunately, we have been unable to locate your account details or shipment from the information you have provided from this review.
We are sorry to hear that you are experiencing delays with the clearance and delivery of your shipment to the USA. Based on the information that UPS has requested from you, we are presuming that your shipment contains items such as a prescription sunglasses or prescription glasses. Please note, local customs requirements for clearing items such as prescription glasses and sunglasses into USA will ask for the receiver to complete a document called a 'Drop Ball' certificate to confirm the manufacturer details and material components for the sunglasses or prescription glasses. This requirement from local customs is beyond our control as a forwarding agency. If possible, please contact our customer experience team from info@forward2me.com and confirm the tracking details for your shipment so we can investigate the issues with your shipment further. Also, are you able to source and complete a copy of the drop ball certificate for the prescription glasses/ sunglasses to pass onto UPS and aid the clearance of your shipment?
I look forward to hearing from you.
Kind Regards
Hayley
Really helpful she help me a lot I think her name was honey
Hi Arturo.
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support that was provided to you by our agent, Honey.
I will pass on your gratitude to them personally.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I would like to share with you that I have an excellent customer service with Forward2Me via email and whatapps. The customer service team provide professional services and answer all my queries. They provide the information I need, including the warehouse location, procedures and document to be submitted. I would like to express my sincere thanks to Christine, Nica, Kat and especially Girlie. Girlie offers outstanding customer service to me. I really appreciate!
Hi Micky.
Many thanks for taking the time to provide your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our agents, Christine, Nica, Kat and Girlie.
We really do appreciate all customer feedback to help us ensure that we provide the best forwarding experience every time.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
It's an immediate assistance. Everything went more than what I expected. Thanks Chris! After years of being a member, I want to thank all the staff in forward2me!
Hi Sara.
Many thanks for your feedback
We are so pleased to hear that you were satisfied with our service and with the support and communication that was provided to you by our senior agent, Chris.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
Iv had a great experience so far. I'm from Australia using a foreign service with no prior experience. I was a little unsure on the process but I trusted it and was later to get in contact with nice who was able to resolve and doubts and confusion swiftly and efficiently, I am happy! Thank you guys!
Hi Robbie
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our senior agent, Nica.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johann,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our services and the communication you had with our Customer Experience Agent " Honey".
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent forwarding experience every time.
Thanks for taking the time to write this review; it means a lot to us.
Cheers!
Aimee