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Forward2Me

Overview

Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.

service
100
value
91
shipping
88
returns
39
quality
79
This company responds to reviews on average within 6 days
+23
How would you rate Forward2Me?
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California
1 review
0 helpful votes
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Excelllent communication and help
August 16, 2024

I appreciate the service and Kat was very quick and very helpful with some questions I had on my last package. Amen

Date of experience: August 6, 2024
A F. Forward2Me Rep
9 months ago

Many thanks for the 5 star review for Kat❤️

Germany
1 review
0 helpful votes
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I give Honey Angela Vicente a virtual hug
November 19, 2024

I give Honey Angela Vicente a virtual hug for her fast and extremely helpful service. She is as committed as if forwar2me was her own company.

Date of experience: November 9, 2024
A F. Forward2Me Rep
6 months ago

Many thanks for the 5 star for Honey review.

South Africa
1 review
0 helpful votes
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Excellent Service
May 16, 2024

Forward2Me provided me with excellent, fast and well communicated service. I am really impressed.

A special word of thanks to Jane at Customer Service. Your feedback and follow up on my shipment was excellent.

Date of experience: May 6, 2024
A F. Forward2Me Rep
11 months ago

Hi Andries,

Many thanks for the 5 star review for Nica and Joyce :).

Germany
1 review
0 helpful votes
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The best
September 5, 2024

Shipping princes are the best. And the possibility to upload invoices with the parcel makes customns clearing automatic, witthout other communication with customs office.

Date of experience: August 26, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review. 😊

Florida
1 review
0 helpful votes
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Excellent Service
May 28, 2024

Excellent service.

This is not my first experience with forward2me. Their process is thorough and attentive. Customer support, in particular Aimee at the Lancashire warehouse, was very, very helpful in processing my last package. Thank you, Aimee!

Date of experience: May 18, 2024
A F. Forward2Me Rep
12 months ago

Thank you for taking the time to share your feedback with us! We are delighted to hear that you have had positive experiences with our services, and we greatly appreciate your continued trust in forward2me.❤️

Mauritius
1 review
0 helpful votes
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Personal Shopper at forward2me
May 30, 2024

Had ordered an item via the personal shopper a month ago and was told that the item had been despatched. I was lucky to come across Jane in customer service, who confirmed that the retailer could no longer deliver the item and she refunded my card as well. Jane followed up my case and came back to me with the necessary information and also did the refund as well. She was very professional

Date of experience: May 20, 2024
A F. Forward2Me Rep
12 months ago

Hi Lovelina,

Thank you for your feedback! We're glad to hear that Jane was able to assist you effectively. It's unfortunate that the retailer could no longer deliver the item, but we're pleased Jane ensured your refund was processed promptly and kept you informed throughout the process.

Bahrain
1 review
0 helpful votes
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Great quick delivery to Bahrain
September 7, 2024

Now Shop and Ship is no longer working in Bahrain. This forward2me was suggested as another option. It was excellent and quick. Would recommend.

Date of experience: August 28, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review. 😊

New York
1 review
0 helpful votes
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Helpful and Fast Service
September 16, 2024

This company was very helpful and quick is shipping my package internationally, while also communicating with me regarding any updates or issues

Date of experience: September 6, 2024
A F. Forward2Me Rep
8 months ago

Many thanks for the 5 star review. 😊

Jamaica
1 review
0 helpful votes
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Very Patient Customer Service from Honey
October 6, 2024

Very Patient Customer Service from Honey. She was very efficient and understanding.

Date of experience: September 26, 2024
A F. Forward2Me Rep
7 months ago

Many thanks for the 5 star review. 😊

Portugal
1 review
0 helpful votes
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The experience was very good.
June 3, 2024

Excellent service provided by agents Joyce, Honey and Kat
The entire process became easier with their coordination.
The experience was very good.
The website has a very good user interface.
Smooth and efficient service from start to finish
The UK delivery address worked perfectly when ordering from a UK-only supplier.
The order arrived in good condition to 9020-330 Madeira Island, Portugal
I recommend Forward2Me for parcel transportation.

Date of experience: May 24, 2024
A F. Forward2Me Rep
11 months ago

Many thanks for the 5 star review for Joyce, Honey and Kat. ❤️

Denmark
2 reviews
0 helpful votes
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Good concept and great customer service
May 24, 2024

I am a regular customer of Forward2me and are very satisfied with their service. Usually, it is easy to use and the shipping cost are very competitive. Their customer service is very friendly and usually answers quickly. And if problems occur, they are keen to solve them. For me, this is the best forwarding service that I have tried so far.

Date of experience: May 14, 2024
A F. Forward2Me Rep
11 months ago

Hi Christian,

We greatly appreciate your loyalty as a regular customer and are delighted to know that you are generally very satisfied with our service.

It appears you frequently ship alcohol to Denmark. We have now automated the repacking and shipping process for alcohol shipments with our services.

Please note that customers no longer need to contact our Customer Experience team to request repacking, as we have automated this process for several countries. Moving forward, please continue to request combine and repack instead of using the contact form to avoid delays and incur any storage charges.

Thank you for your patience and understanding. If you have any further concerns or need assistance with anything else, please do not hesitate to reach out to us.

Best regards,
Forward2me

Cambodia
1 review
0 helpful votes
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Great company
October 6, 2024

Very good experience. Customer service replies really quickly. Shipping cost are reasonable.

Date of experience: September 26, 2024
A F. Forward2Me Rep
7 months ago

Many thanks for the 5 star review. 😊

New Zealand
2 reviews
0 helpful votes
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Good customer service if anythig goes wrong.
April 14, 2024

The shipping price is good, and the option to combine packages removing the outer box, all together in one box is cool. Occasionally there have been problems like mislaid parcels, however the customer service department do their best to resolve any issues. So, overall, I would recommend them.

Date of experience: April 4, 2024
Georgia
1 review
0 helpful votes
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Slight Learning Curve but Great Service
May 18, 2024

The UI isn't intuitive, but the service is everything I'd want from the logistical standpoint: consistent updates for every step of the process and clear lists of options where decisions had to be made. I look forward to my next opportunity to use this service.

Date of experience: May 8, 2024
A F. Forward2Me Rep
12 months ago

Hi Philip,

We're delighted to hear that our service met your logistical needs and provided consistent updates throughout the process. We understand your concern about the UI and are constantly working on improvements to make it more intuitive and user-friendly. Thank you for sharing your experience with us.💖

Egypt
1 review
0 helpful votes
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Perfect company perfect customer services
June 7, 2024

I love online shopping 😅 I used to buy things online, recently I found this company who can provide you with address in different countries so you can take the advantage of discounts and exploring some different items

Their prices are reasonable and the customer service are very good specially (Julie) she helped me alot

Simply
I love forward2me company 💕

Date of experience: May 28, 2024
A F. Forward2Me Rep
11 months ago

Hi Passant, I'm glad you've found an online shopping solution that works so well for you. We’re especially pleased to hear that Julie provided you with excellent customer service. We’ll make sure to pass along your kind words to her.😊

New Zealand
1 review
0 helpful votes
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Excellent service
August 24, 2024

Thank you so much I had a really wonderful experience and highly recommend Regilyn and Kat thank you both

Date of experience: August 14, 2024
A F. Forward2Me Rep
9 months ago

Many thanks for the 5 star review for Kat and Regilyn❤️

California
1 review
0 helpful votes
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Avoidable delays
April 29, 2024

Information regarding the importer required by US customs was missing from our package documentation. Seems like Forward2Me should be aware of this and proactively provide it. Additionally customer service by email is too slow due to time differences etc. The option to converse by phone would make things faster.

Date of experience: April 19, 2024
A F. Forward2Me Rep
over a year old

Hi Patricia,

We sincerely apologize for the oversight regarding the missing importer information in your package documentation. We'll definitely review our processes to ensure such crucial details are provided accurately in the future.

Regarding your feedback on customer service, we understand the frustration with email communication, especially considering time zone differences, we are small team of customer service.

We're committed to improving our processes and communication channels to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Many thanks,

Israel
1 review
0 helpful votes
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Customer service
November 8, 2024

Very helpful. Didn't take as long as i thought. This was my first time with the customer services and it did not disappoint.

Date of experience: October 29, 2024
North Carolina
1 review
0 helpful votes
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Great Service - Easy and Helpfulp
July 4, 2024

Forward2Me is so helpful to get samples out of the UK to manufacturing plants overseas. I did find Fedex to be slower but easier than DHL. I will continue to utilize this service on a regular basis.

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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Very easy and cool!
May 21, 2024

You can order things that in your country never arrives and ship to a warehouse from forward2me, later they send to you. If have any questions, Joyce from customer service is the boss, she helped me a lot and she resolved my questions! Very happy to get a help to understand how to forward2me works 😊

Date of experience: May 11, 2024
A F. Forward2Me Rep
12 months ago

Many thanks for the 5 star review for Joyce❤️