Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Incredible customer service! Joyce from the Wilmington Warehouse in Delaware, USA, has been super reactive and helpful!
The article with alcohol made things complicated and you have to contact us by email. There is potential for improvement here. Then the high postage costs from DHL spoil it; with DPD it would have been 75% cheaper.
Hi Rolf,
Thank you for your feedback.
We are currently working on automating the alcohol shipment process with DHL to streamline the procedure for our customers. Once this is implemented, you will no longer need to contact us via email to request repacking with DHL.
Additionally, it's important to note that DPD cannot transport alcohol shipments to EU countries after Brexit due to regulatory restrictions. This prohibition is within their network's policy.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Many thanks,
Forward2me
Everything went well. Good communication and speed of delivery of goods to the address.
Many thanks for the 5 star review. 😊
A very convenient service for ordering from UK websites and online stores that don't deliver to France. The customer service is very responsive and open to ideas and improvements. Special thanks to Kat, Nica, and Joyce :)
Hi Duncan,
Thanks for the feedback! Our team strives to provide excellent customer service, and it’s wonderful to know that Kat, Nica, and Joyce made a positive impact on your experience.❤️
A+++
Excellent service and price. Very helpful and professional.
Many thanks for the 5 star review. 😊
My arrangement and shipping experience with F2M was really perfect. Really recommended.
I think the user interface on the website can be better, but ultimately that didn't affect my level of satisfaction.
Hi Philip,
Thanks for the feedback.
We're delighted to hear that your arrangement and shipping experience went smoothly and met your expectations.
If you have any specific suggestions on how we can enhance the user interface, please feel free to share them with us. We're always eager to hear from our customers and strive to make your experience even better.
Many thanks,
Forward2me
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Windy helped me really fast & professionally with the sending of a parcel classified as 'dangerous'.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Wens did answer on time my inquiry regarding my japanese address, sometimes it's dificult when it comes to japanese writting.
I can confidently say that the customer service I received from Joyce was unparalleled. The service representative not only resolved my issue promptly but also communicated effectively throughout the process. Truly exceptional!
Hi Alona,
Many thanks for the 5 star review for Joyce!
Great service to forward your parcels form UK. Customer service on top as well. Aimee responded with in few minutes and provided all necessary info regarding my questions about the process of forwarding.
Hi Arseni,
Many thanks for the 5 stars review.
Cheers,
AF
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
Hello Justin,
Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.
We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.
If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!
Many thanks,
AF
Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Very fast and reliable service at a reasonable price. Of course they open your package to check the stuff, but they don't take anything out, so it's not a problem. I just think that it would be nicer if they offered a cheaper option for slower shipping.
I've used this service twice so far. First time everything went smoothly. Second time, I had some issues BUT they were amazingly helpful. I'd like to give a shout out to Aimee of customer support, she went above and beyond to help me and I am very satisfied with the quality of their customer service.
The responses are fast, they are very helpful and understanding. I think this is the best service out of all the forwarders I've tried.
Definitely recommend it for you to try.
Great service. Keep it up. I will continue to use your services in the future.
Hi Pamela,
Thank you so much for taking the time to share your experience with us! Delivering a smooth and satisfactory experience is our top priority, and it's wonderful to know that we hit the mark for you. Your recommendation means the world to us, and we're committed to maintaining the quality of our service. 💖 Thank you!
I contacted forward2me at York House in Preston to enquire about a package sent there. Honey replied quickly and before I could even write back, she had forwarded my package onwards. Highly recommended service.
Hi John
Many thanks for taking the time to submit this feedback.
It is great to hear that you are satisfied with our service and with the support and quick communication that was provided to you by our agent, Honey.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
The best service and very fast shipping. Never any trubbel and delivers very good value and service.
Many thanks for the 5 star review. 😊
I don't like how forward2me starts emailing its customers threatening emails by the second day to hurry up and pay for a shipping service or your order will get cancelled. Not sure what that means….perhaps they'll keep my purchased goods? I think there's a name to that!
Hi Mick.
Thanks for the feedback
We are a legitimate parcel forwarding company and have no means for retaining any of our customers packages or goods.
The SHIPMENT AWAITING PAYMENT email is automatically generated. It is a reminder email to notify all customers that the deadline to complete payment for their shipping invoice is coming to an end.
There is a 24 hour expiration deadline on all shipping invoices processed from customer accounts. We only send the remainder email 1 hour before the shipping invoice is due to expire if payment has not yet been completed.
If you need further assistance, please contact our Customer Experience team
Kind Regards
Hayley
A very useful service for overseas customers who cannot rely on post office delivery. Forward2me also sorted out additional requirements for sending batteries. Good response to queries and very fast turnaround once they received my item. Thank you.
They are very communicative and great at forwarding. However, the price originally quoted ended up doubling because of box size. Everything leads you to believe it's based on weight when you get the original quote.
Hi Cole.
Thanks for your feedback.
There are only 2 factors that determine the price for shipping, which are weight and size. Please note, it is not always guaranteed that a combine and repack service will reduce the prices for shipping. This is dependable on the types of goods that are being repacked, if there is a a sufficient amount of volume to be saved by repacking or consolidating and we also need to consider if reducing or removing excess space or volume would effect the overall safety of the goods in transit.
You can find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
I hope the information provided is useful.
Kind Regards
Hayley
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Many thanks for the 5 star review for Joyce❤️