Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Love Forward2Me, it is a simple & effective service for getting UK purchases to me in the US. Shipping things to and from family is also made easier by Forward2Me
Sent a package from the UK main warehouse to Spain and it got stuck in customs. FedEx was useless in solving the problem. Julie from forward2you customer service was very helpful. She provided me with the documents I needed to send and the package was on it's way the next day.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
I want to give thanks to HONEY for her fantastic service in handing my items in USA warehouse. Her dedicated effort has helped me locate my packages in the warehouse correctly.
Thank you so much for your kind message!
We're delighted to hear that Honey was able to assist you so well at our USA warehouse. We'll make sure your appreciation is shared with her she'll be very happy to know her efforts made a difference.
You should put enough packing materials so the goods in the box wouldn't move. There were a only few paper materials and the tools seemed to move so much and scattered everywhere. It was terrible.
Thank you for bringing this to our attention, and I'm very sorry to hear about the condition in which your parcel arrived.
We sincerely apologise for the insufficient packing materials used in your shipment. Your feedback is extremely valuable, and we take it seriously. I will forward this to our packing team so we can review what went wrong and take steps to prevent this from happening again.
If possible, could you please share any photos of the package and how the items arrived? This will help us in our internal investigation.
Again, we're truly sorry for the inconvenience caused and appreciate your patience and understanding.
So I had one hardcover book that shipped from the UK and was repacked and forwarded to me in Canada. The process was easy and the packing was perfect. Package arrived safely. However the cheapest price was 40gpb which worked out to 70$ in shipping for a single book. More than double the cost of the original purchase.
Would love to use this more often but I will need to look for a cheaper option.
Expensive and slow - they demanded to repack my parcel although there was no need, presumably to jack up their fee. I don't think I will use them again
Hi Ollie,
Thanks for the feedback. Our repacking process is never intended to increase fees but rather to ensure that items meet shipping regulations and arrive safely at their destination. In some cases, original packaging may not provide sufficient protection for international transit.
That said, we understand your frustration and appreciate your feedback. If there’s anything we can do to improve your experience, please let us know—we’d love the opportunity to make things right.
Best regards,
Customer Satisfaction Team
The website works flawlessly, everything is clear, well-organized, and the customer support is fast, friendly, and efficient. The overall experience is practically impeccable.
The issue comes at checkout: shipping costs almost always end up being much higher than expected. Even after running simulations and pre-checks, the final amount often doesn't match what you originally estimated.
I understand there are technical reasons behind these charges, but to get better rates, you need to send emails, ask questions, follow up…
I just wish the approach felt less like a pure business operation and more focused on building a loyal customer relationship.
I faced trouble with you many time Loss original boxes, delay shipping and expensive No choice between shipping company, all most shipping with FedEx and I asked you to change but nothing happened, any way I find another company,,, by your policy you will lose a lot of customers
Thank you for sharing your feedback, and I'm truly sorry to hear about your experience. I understand how frustrating it must have been to deal with lost boxes, shipping delays, and the lack of choice when it comes to carriers.
Our team is going to work and investigate.
Customer Satisfaction Team
I have a delivery to my suite from Original Penguin that was delivered to forward2me warehouse on Sunday April 20,2025 were lost. Veho have proof of delivery photo but your customer service did not acknowledge it. If your warehouse is closed on weekends, you should inform all of your customers to request for delivery on weekdays when we place our orders. I thought that I found a perfect replacement of MyUS but you are equally BAD!
Acknowledgment and clarity around weekend deliveries.
Our warehouse is indeed closed on weekends, and while this is stated in our service terms, I completely appreciate that a reminder at checkout or during the ordering process would be helpful. Your feedback is valid, and I will pass this along to the relevant team to improve communication for future customers.
Regarding your parcel, I will personally escalate this with our warehouse team and review the Veho proof of delivery. We'll do everything we can to locate the package and resolve this as quickly as possible.
Thank you again for bringing this to our attention, and I hope we can make things right.
Best regards,
Really uncomplicated. Transparent prices, fast processing and well packed! Thanks, I'm conpletely happy and will use you more often
Thank you so much for the kind words! We're really glad to hear everything went smoothly and that you're happy with the service. 😊
I recently registered with Forward2me, a UK-based shipping company, after an unexpected but positive experience. A parcel intended for me was mistakenly delivered to their address, which I later discovered belonged to the company. With the exceptional assistance of their team, particularly Aimee, who was incredibly cooperative and responsive, we successfully located my parcel. Her professionalism and willingness to help left a strong impression on me. This high level of customer service motivated me to register and start using their services. My first overseas shipment was handled with great professionalism, reinforcing my confidence in the company. Thanks to Forward2me and especially Aimee, I'm looking forward to future transactions with them.
Hi Said,
Thanks for the feedback.
We’re glad your first overseas shipment was handled smoothly, and we hope all your future transactions with them are just as seamless.
Reliable and very quick, will come back to this service for sure in the future. Repacking was very safe, everything arrived very secure, Thank you!
Thanks for the 5 star review :)
Fantastic service from forward2me (Germany warehouse)! Nica was incredibly helpful and went above and beyond to assist me. She was quick to respond, efficient in handling my request, and made sure everything was set up correctly. I couldn't have asked for better support. If you're looking for a trustworthy package forwarding company, forward2me is the way to go!
Aimee was very prompt and helpful regarding my question i had about a package in the USA warehouse.
5* service, thank you everyone… my package is on its way to me.
🤗
Many thanks for the 5 star review. 😊
Invoice upload is new, not difficult, just another step in the process. Delivery is on time as forecasted by delivery company, no issues this time around. Kudos!
Thank you for your feedback! 😊 I'm glad to hear that the new invoice upload process wasn't difficult and that everything is running smoothly. It's also great to know that the delivery was on time and there were no issues this time around.
Customer Satisfaction Team
I had an excellent experience with Nica from the German department at Forward2me. She was incredibly helpful and responsive to my inquiry, providing clear and detailed information that made the process much easier.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I was anxious about my package being delivered to the destination warehouse in Delaware, USA but was given "to an individual" by USPS, so I contacted Forward2Me via email to ask why it was not displayed in my Shipping inventory on the Forward2Me site.
NICA assured me most parcels are displayed within 48 hours and so it was. I was really worried someone else accidentally took my parcel and made off with it at first, glad it panned out for me in the end
Thank you for sharing your experience with us and 5 star review for Nica
Forward2Me is an excellent way to shop in other countries that don't ship internationally. I highly recommend them!
Thank you for the 5 star review.
Once i figured out the address format for other countries the rest is easy and my account is permanent. I used it last year and again this year. Great workaround for when i find an item i want and it doesnt ship to the US
Thanks for the 5 star review :)
A company with great sA company with great shipping service, everything very well packaged and great shipping time. Hipping service, everything very well packaged and great shipping time.
Thank you so much for your kind feedback! We're really glad to hear that you were happy with our packaging and shipping service.
Customer Satisfaction Team
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the kind words! We're glad to hear that Forward2Me has made your UK-to-US shopping and shipping experience smoother, especially when it comes to sending things to and from family. 🙂