FormSwift has a rating of 2.7 stars from 7,747 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FormSwift most frequently mention credit card, free trial, and customer service problems. FormSwift ranks 9th among Legal Documents sites.
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I am so impressed with their customer service. I spoke with David in the chat when I couldn't get my documents to print. With just a couple questions, he knew what my problem was and offered ways to fix it. The The error was my fault, I accidently started a new account by opening the website in a different browser. He asked if I had any other email addresses, and realized that that was where my paid trial was. Because I created a document in the wrong place, he took my document and email it to me so I could open it and print it. He went above and beyond and was very polite and very fast. I'm already enjoying the website but because of his customer service I am more than likely going to purchase the year subscription once my trial is over. Thank you, David! Keep up the great work. You get 10... x10=
Holy crap! Watch your credit card - they will take your money even if you only want the free document or in my case the $2.00 lease agreement! And then they will quote the "tiny print", Per the terms of agreement you signed - all for $37.00 monthly charge. And I didn't use any of their forms. I wonder if they are US based company since they resort to trickery for a measly $37.00. It's the point - legitimate companies don't have to do business like this! Buyer BEWARE!
Holy crap! Watch your credit card - they will take your money even if you only want the free document or in my case the $2.00 lease agreement! And then they will quote the "tiny print", Per the terms of agreement you signed - all for $37.00 monthly charge. And I didn't use any of their forms. I wonder if they are US based company since they resort to trickery for a measly $37.00. It's the point - legitimate companies don't have to do business like this! Buyer BEWARE!
Tip for consumers:
Info went to the spam folder so I had no idea I was charged until it showed on my credit card statement. I agreed to the charge of the form - not a monthly charge!
Products used:
Lease agreement
FormSwift is a Dropbox company. You would think that e-filing 1099-NEC for vendors would be pretty straightforward. NO! I fill out the forms and press the button to e-file, and an error comes up. Call customer support, but no one can help. It goes to the advance team, no help. I would steer clear of this product as it will take hours, if not days, of your time to deal with customer/tech support. Nothing has been resolved yet, but I have wasted 5 full hours of my time.
Thought I was being billed monthly. Clarifying that it is a one time charge would be helpful and much more considerate to your clients.
See review description!
Was "Free" in add - Turned out $1.95 for 7 days. Then $37 for 30 days - Forgot to Cancel - No Refund
Theft of Soul - and Lossing Trust in Humanity!
I thought I signed up for $7.95 for one year, expecting to be charge monthly and a different amount was charged.
Not all questions are appropriate for a nonprofit or religious faith based organization. If you do have something more appropriate please inform me.
This company has one star on Trust Pilot and an F rating on the Better Buisness Bureau website.
They state a "free" 7-day trial period and then make it impossible to cancel. Many people mention not being able to sign in again to cancel and then there is a recorded message on their customer service phone number. I am still trying to cancel after 3-days. They are just waiting until my 7 days expire so they can charge my credit card.
DO NOT BELIEVE THESE REVIEWS--LOOK AT THE REVIEWS ON TRUST PILOT AND THE BBB website
Attempted to cancel membership before subscription was due and again day of and to no avail. No customer service in fact there was an email response that said issue resolved. Charge still on card. Stay away from company who refuses to cancel a membership based on a free trial. Look at bbb reviews, insane!
Tip for consumers:
Not good, this company is connected to Dropbox as I googled reviews and it led me to dropbox!
Products used:
Document builder trial
Thank you for making this "bill of sale for auto" possible. My overall experience was quick and easy to to understand. Thanks and God bless.
This site does not say that a subscription is required until you've already edited your document. Then, surprise! Buy a subscription and get your 30 days "free". It's a scam. There are free PDF editors that don't require any subscription, and they're far superior to FormSwift. This is a dishonest company with an inferior product. The technical glitches are numerous. Instead of recognizing fields automatically, as some free PDF editors do, you need to click on fields and then type to populate them. The placement of the popup is not where you actually click, so you need to click around until the popup box is actually where it's needed. The signature feature is clunky and awkward to use, and it's difficult (read: nearly impossible) to resize the signature box once it is placed. I cannot recommend highly enough that you find any alternative to FormSwift. Safe yourself the frustration and time, and don't support a terrible, deceptive company.
Over all pretty good.
Will not allow children's date of birth to be typed in. Had to back space one month at a time
Did not ask for any assets other than home
Yes, it's a good PDF editor BUT there's NO MENTION before you spend all of your time editing that in order to download your new document, you MUST sign up for a plan entering form of payment! No way around it.
I screenshot my 1 page but that makes it even more work to send it in document form. Don't waste your time unless you don't mind entering your financial info for a 1 month free trial. I didn't see ANY totally free option.
Don't do business with this company! After their free trial period is over and they charge you the full month for a four day trial and won't give you your money back! They send you to the website to put your phone number in to speak with a representative which then tells you that you can't get your money back after FOUR DAYS! I am now waiting on a email the representative promised will come but hasn't SMH! Please don't use this company
instead of saying 7.95 a month you should say 89.00 a year because that's what you charge seems a bit deceitful I will hope future use of the site will be without issue
Formswift charged me for a monthly subscription even thought the plan was canceled never send confirmation email, and they Do Not offer refunds on anything. My account shows it doesn't have a subscription but I was still charged. Beware I will never use formswift again. They did process my 1099 form but that was all they did right.
Used form
Once on a 7 day trial and then they charged my card without my permission and didn't want to refund me money. Use any company but this one. Highly shady business practices. Why don't you try asking if I want an entire month before charging my my card? Oh because you like to take what's not yours. Great example there. Just go ahead and take the food out of my fridge then tell me to look section codes. Very nice!
Tip for consumers:
Don’t use this site. They will try and rob you.
Products used:
I used one form and got charged almost $40
your subscription says $7.95 per month; however the charge is $89 ???? and I want a .doc version not .pdf
I was not aware that I would be charged the entire 7.95 monthly fee on an annual basis and thought it would be charged monthly. I would like a refund .
It's a big help and saved me a lot if I have it done by other legal preparation office. Thanks much!
BEWARE of this scumbag operation!. Free trial for a garbage product then charge your credit card a month later THEN REFUSE a refund. Stay away from this criminal organization and their owner DROPBOX!
Tip for consumers:
STAY AWAY FROM FORMSWIFT AND DROPBOX !!!
Products used:
NONE !!! This is a free trial subscribe and scam a month later operation !!!
The good: The site does provide an easy way to file IRS form 1099s.
The bad: To use the service you must purchase a subscription service - $1.95 for 7 days, then auto-renewing for $37/month. You must cancel the service within the 7 days. I cancelled after 1 day. Customer service assured me the subscription had been cancelled. 7 days later my card was charged $37. I notified Form Swift customer service of the charge. They claimed the subscription had been "solved" not cancelled. I requested a refund. They claimed they could not issue credit card refunds. I contacted them again. They claimed that there were now 2 different complaints, and they couldn't do anything until the two were merged into one. I contacted them again. They claimed the responses I was receiving were "auto-generated" by their computer system. After a couple more exchanges the finally did refund my charge, but what a hassle! THEIR SERVICES ARE NOT WORTH THE EFFORT!
Tip for consumers:
Almost impossible to unsubscribe from their service.
Products used:
File IRS form 1099
Disgusting company, I downloaded one form 3 years ago, since then they have debited my account almost $500. When asked for a refund they refused. The email attached to my account was an old work email that was not monitored and closed down, they received bounce back emails but ignored them and still debited my account even though I did not use any services from them for over 3 years. Make sure you are careful downloading anything from this company.
I don't like the 4 min timer at the end as I'm a single mom and a business owner and at times my life requires me to stop everything I'm doing for a moment or even the rest of the day. Luckily, that very sec was not one of them because if my form would have deleted because I was not swift enough, I would have went to slow your roll forms ;0 other than that so far so good
WHAT A JOKE. YOU SIGN UP FOR THE FREE TRIAL AND CAN'T CANCEL WITHOUT SIGNING UP FOR THE DROP BOX AND USING A TICKET #. AND THEN THE WON'T REFUND YOUR MONTHLY BECAUSE YOU WERE NOT FAST ENOUGH TO SIGN UP FOR THE STUPID DROP BOX APP. I AM SO MAD!
Tip for consumers:
CUSTOMER SERVICE IS TERRIBLE. REALLY???? I HAVE TO SIGN UP FOR "DROP BOX" JUST TO READ THE ANSWER TO MY QUESTION??? TERRIBLE
Products used:
MONTHLY SUBSCRIPTION AFTER FREE TRIAL
I don't mind paying for a good service however the google search result listing free resume seemed misleading now that ive paid $80.00 for a resume form.
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