Charlotte F.

I originally got roped into this business due to their IG advertisements. It appeared to be a legitimate business; However, after several app glitches and non-responsive customer service support, I quickly realized this was another scam.

Like all the other 1-star reviews state, I signed up and then sent an email to cancel within the week, but G-Plan "claims" that they never received it. I also called their customer service number, which is automated and makes you think you'll be transferred to someone in customer service; however, after waiting on hold, it ultimately hangs up on you, and you never get to speak to anyone.

G-PLANS IS A TOTAL SCAM. Check your bank statements! I didn't notice the cancellation that I requested wasn't processed because they changed how it showed up on my statement for MONTHS! I ultimately had to go through my bank to dispute all the charges since G-Plan will not help you. It's unfortunate a business would operate in this way.

After signing up for their trial membership for $1.95, I received access to their glitchy software and immediately realized this was not going to work for my business. So I called FormSwift to cancel and was told there would be no further charges or action needed. Given that, I filed this away as complete and didn't give it a second thought. Months later, after doing an audit of my account, I now see that they continued to charge my account! I reached back out to customer service on 5. 14. 20, and "Tasha" claims that there was no record of my cancellation. How convenient. Especially when I now see HUNDREDS of similar negative reviews and complaints on the same issue. Now I continue to receive automated emails that are asking for my bank account, routing number, and address (!) so they can provide a refund. Why would I ever give them confidential banking information!?! They were able to charge my credit card monthly without it, they should be able to provide a refund easily!