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FormSwift

Overview

FormSwift has a rating of 1.3 stars from 186 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FormSwift most frequently mention credit card, free trial and customer service. FormSwift ranks 73rd among Legal Documents sites.

service
44
value
44
shipping
17
returns
28
quality
36
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Texas
1 review
6 helpful votes
Follow L M.
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Formswift pretends to be a free and easy to use online PDF editor. However, after your first PDF edited Formswift demands that you sign up for a "7 day free trial" account, after which they automatically begin to charge you. Worse, if you refuse to sign up they delete all of the changes you had made to the PDF. Formswift does not warn or otherwise inform you of the data deletion or the limit on PDF saves.

This is unethical business practice, and I have no doubt all other interactions with the company will be similar. Please use another option, and don't give Formswift your business.

Date of experience: June 5, 2017
Ohio
4 reviews
3 helpful votes
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Scam
March 16, 2018

I used this website back in early 2017 for a one time charge of $1.95. Unfortunately a few weeks ago I caught a charge to my account of $29.95 in which I called the company. I found out I was charged this $30 a month since I had "signed up". After few phones calls I have received a confirmation email that they will reimburse me for 3 months. THREE? I was charged for 9 months without knowledge. Each time you call they won't give you any answers just continue to state they will pass it along to a supervisor. I have such a headache now I am not even going to waste my time arguing with them. Just wanted to be able to give future clients a heads up to be careful.

Date of experience: March 16, 2018
Nevada
1 review
2 helpful votes
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Beware of the trial period scam
September 25, 2023

The business model isn't to provide a service.
Those programs are already written.
The business model is to hope people forget to cancel their trial ( usually here for a single document)
They steal money and hide behind legalese for even small charged so they don't care about customer service.
I canceled on Day 7 and they claimed i would only be eligible for a refund if i signed up by an arbitrary day, 56 days before learning it existed ( Aug. 1)
They care about maximizing profits even with funds from people who don't want it.
If someone doesn't want your service...why would you keep their money?
Why would you steal my money knowing I didn't want to continue?

Date of experience: September 25, 2023
Texas
1 review
12 helpful votes
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After first completing a document that Formswift made fillable, that I thought was "free" as they advertise, I then had to sign up and give them my cc info to get the document that was being held hostage.
Then once I did this, the pdf is too large to be downloaded.
Their suggestion? Print it out and complete by hand!
What a joke of a company whose premise is that they've made documents fillable to ease completion.

Date of experience: March 5, 2020
New Mexico
1 review
0 helpful votes
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Dishonest buisness
January 28, 2019

They are not straight forward with there pricing and plans. They make it seem like you are paying for one thing at a lesser price then will charge you in some other way. Usually use a tactic of trail versions, then making you pay for a premium plan. I personally will not do buisness anymore with a company that tries to take advantage of others

Date of experience: January 28, 2019
Colorado
1 review
1 helpful vote
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Wow!
April 5, 2017

Called and got a live person. Also they lived in the U.S. and spoke English. They also had excellent knowledge, great sense of humor and oh, by the way solved my problem to my extreme elation. I am impressed.

Date of experience: April 5, 2017
California
2 reviews
4 helpful votes
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You advertise an account is free, but then try to charge $60 after creating an account. That is not free and is deceptive. Not only that, but you will waste 30 minutes of your time filling out the form. Dishonest and deceptive marketing. It even states creating an account is free and will allow you to print your file.

Date of experience: May 21, 2019
Texas
1 review
1 helpful vote
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I needed a bill of sale so I found formswift.com on line & gave it a try. I think it was advertised to be less than $2 but apparently, it's a recurring, auto renew, every month. I just received a 2nd hit on my card for $30! I was able to cancel but not before they stole 60 bucks from me... don't let it happen to you!

Date of experience: July 17, 2019
Texas
1 review
2 helpful votes
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I keep on saving the file that I type to word and can't save, can't print and can't even email it. Please don't subscribe you will just waste your time. Trust me, it's a waste. I have no choice to use one star if there is zero star I will put zero.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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I came here under the guise that it was free from the website. Worked on an assignment without any indication I had to pay to export, then when I tried to export, everything got deleted and I was forced to pay a fee. A scam, don't waste your time on it. Save tool does NOT work.

Date of experience: December 16, 2020
Massachusetts
1 review
1 helpful vote
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Take my money..
December 6, 2019

I try pay with 2 cards and they say "Error! An error occurred with your card. Please try again or try another card. C: 422 This transaction has been declined. And when i check my bank account they take 1.95 2 times. And they dont give me the documents.

Date of experience: December 6, 2019
Missouri
1 review
0 helpful votes
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Rip off and dishonest
September 21, 2018

They have been charging me for almost a year. $39.95 per month! I had no idea I signed up for a monthly fee, and they NEVER sent any receipt or any reminder that they've been charging me. They said the charge agreement appears in #6 of terms and services. Who reads Terms and Services? Do not sign up.

Date of experience: September 21, 2018
California
1 review
3 helpful votes
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I got a form from Formswift and for months afterward they automatically deducted money from my account. Hidden scam. This was never disclosed to me. Obviously, I would not have agreed to this. They now say they will only refund a portion of my money. Beware and check your account for recurring charges!

Date of experience: March 21, 2017
Texas
1 review
1 helpful vote
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Best Customer Service
March 16, 2017

I chose Formswift because I just needed a template to create a contract. Formswift offered a free trial, which saved me a great deal of money from going through a lawyer. Well, I forgot to cancel before my free trial ended. So when I saw the monthly fee appear on my bank statement, I called their 1-800 number. I talked to Jason, who was very helpful to cancel my membership. There was no speeches or time to pressure me into keeping my membership. I then thought to ask if it was possible to get a refund for the amount I was billed, even though I was the one who didn't cancel on time. I was a bit embarrassed, but Jason told me it wouldn't be a problem. I received confirmation e-mails showing my account was cancelled and I was being reimbursed.

That was a great customer service experience. I will definitely recommend you guys to all my friends and family!

Date of experience: March 16, 2017
California
1 review
1 helpful vote
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Fraudulent "free" site
September 29, 2018

After spending an hour and a half on my "free" document I can not retrieve it without paying something. Deceptive advertising and a huge waste of time, except that I photographed the images and created my own document.$1.95 is not a bad price, but one should know at the onset that you can not retrieve your document without paying.

Date of experience: September 29, 2018
Minnesota
1 review
0 helpful votes
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Dishonest and misleading
January 10, 2021

What a waste of time, I hate when companies are not up front about a price then waste all your time filling everything out to find out the price at the end. Make it clear before wasting peoples valuable time.

Date of experience: January 10, 2021
Massachusetts
1 review
1 helpful vote
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Needed to convert 2 page PDF to Word. The end result was garbage - still had all sorts of embedded formatting - making editing in word impossible. I had an old Mac with old Adobe Pro, and it gave me 3/4 of what I needed. When my overseas admin came to work, she used her full Adobe to convert it to the Word doc I expected from Formswift. For example, Adobe PDF had locked a picture with its caption above and descriptive info below into a single pic. It was not until Adobe unlocked Adobe that I had 3 separate pieces and full edit capability. Formswift is a joke as an Adobe to Word converter.

Date of experience: December 5, 2017
Kansas
1 review
3 helpful votes
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They actively engage in deceptive sales practices as evidenced by the number of formal complaints filed against them with BBB and other online review sites/services. FormSwift has deliberately made canceling their "Free Trial" product/service cumbersome and nearly impossible and will not refund.
A "service" that is pre-billed should be cancellable, and they are not.
A reputable company wouldn't rely on deception and I prefer to do business with companies that reflect integrity.

Date of experience: July 6, 2023
Washington
4 reviews
22 helpful votes
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Once you convert your document, you never have "ownership." You are denied editing permissions in Word. You may only edit thru their site. They control emailed documents - my recipients could not save OR EVEN PRINT the documents from this trashy company.

They installed malware controlling my homepage!
Just unprofessional, unethical and deceptive start to finish.

Date of experience: June 29, 2017
Tennessee
1 review
1 helpful vote
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Could be a good rating
September 29, 2021

But as others have mentioned, you fill out the supposed free documents, and after minutes of inputting the information and go to print or download the documents, they make you sign up for a subscription. Whatever, $2 is what it is. If they actually advertised it being $2, I probably would've picked them anyway for being honest. Oh well. I see coming on here people had a problem with still being charged. Thankfully I did cancel my subscription right away, and I did also take a picture of my cancelation screen letting me know I successfully canceled. Try it formswift, you will lose. Beware all

Date of experience: September 29, 2021