Folica

This place is terrible. I ordered from them years ago with no problem, but this time I placed an order on 3/10 and received an order confirmation. My card was charged that day, and 3 days later I had not received anything about shipping so I checked online, there was no record of the order and the charge on my card had been reversed. Emailed them 3 times to ask what happened and received no response. Stay away from this place, terrible way to do business. At least I got my money back but no explanation, and then was worried that they would re-charge my card when I bought the item somewhere else and it would be a whole mess to return it.

Worst online shopping experience ever. Ordered 45 of an in stock item for very nice favors at a ladies' charity luncheon. Placed order a month in advance on my no limit AmEx. With time growing short, emailed to see where order was. No response. Called and was told order was cancelled because "it was too big." Not a problem with my card, just "too big." Customer service would not pay for expedited shipping, then when I agreed to oay fir that, suddenly they were out of this item. I was left with nothing four days out from my event. Absolutely livid.

I placed an order online on Folica.com March 10 and received an email saying they received my order same day and haven't received anything since. I ordered from them about 5 years ago now with no issues. I My husband tried calling and only gets a busy signal and has sent a few emails with no response. I went on their Facebook page and it looks like the company closed abruptly, according to some of the comments. The website is also down and their phone line is busy (for a week). They took money out of my account for the order on March 12. I personally have attempted to call them, email them, Facebook message them and Tweet to them with NO response. I am currently disputing this with my bank to get my money back. I have screen shots of all the Facebook comments as well as a Tweet from Twitter stating that I need to file a complaint and that they took her money as well.

I used to shop exclusively on this website - not anymore. My Sedu 38mm curling iron stopped turning on recently so I emailed Sedu customer service to see about fixing or replacing it, my email was responded to by a Folica customer service rep, after many back and forth emails over a week long, plus me being asked to dig up the original order info (luckily it was purchased through Folica and I did find it) she tells me that the warranty was up 5 months ago and the best they can do is offer a discount on a new Folica purchase. I asked if I can send it in for repair she says no. I said can I purchase this item on your website? Guess what, they don't carry that item any more, they don't even manufacture it any longer. So I'm left with a $140 piece of trash 2 years and 5 months after purchasing it. Thanks Folica, you just lost another client!

I shopped Folica for many years but never had cause to return anything. A couple of months ago I purchased a hair treatment that cost me $42! I didn't like the results after trying the product so I returned it. Since I hadn't received a refund yet, I called this week. I was told that since the product was opened, I am only entitled to a store credit, not a refund. What?! How am I supposed to know how the product works if I don't try it? Apparently they don't stand by the products they sell. I will NEVER shop this company again. In addition, they never communicated this to me. If I didn't call, I would have no idea that they issued me a store credit. Please be warned if you shop this store; Sephora blows them away!

They use verbiage as though they stand behind their products... and it's just not so! I made a purchase of a SEDU flat iron and in approximately 2 years it stopped working. I called to order another one, only to find out that they sell refurbished products! They offered to replace my product at no charge, which was a pleasant surprise! They said that they would notate the order to ensure that I received a 'brand new' SEDU and not a refurbished one. Well, I called today... 1 1/2 years later to advise them that my 'brand new' SEDU just stopped working. I was told that the 2-year warranty starts from my original purchase price... so not replacement, no warranty... NO MORE FOLICA FOR ME! I don't appreciate being 'duped' and or scammed! My issue with myself is that I told lots of people about FOLICA.COM and I can kick myself for it! Life is stressful enough without crap like this and businesses 'jabbing' you when you are a patron of theirs... and a returning one at that... it's just crap!

I ordered one item over a week and a half ago. I keep getting notices that my one item will arrive in tow more days. It's was supposed to be here on the 11, then they said the 12th, then they said the 16th, now I've been told the 18th. If it actually arrives I will be in shock. I could have just gone to the place the manufacturer them and made it home by now. I won't ever order online again. Don't order something you actually want from them, unless you don't mind waiting several weeks to a month to get it. Glad I didn't pay for the fastest shipping option. Expedited is not the best option, and definitely don't even consider their standard option either. Thank god I didn't pick standard. Ugh!

I have literally spends hundreds of dollars on their website buying flat irons, blow dryers, and hair products worth hundreds of dollars. When I received a flat iron that was defective THREE TIMES, I finally called in and nicely just asked the representative to replace it. Most people would flip out after waiting almost a MONTH each time the flat iron went out but I was raised better then that. This last time, when the representative demanded that I get a black replacement instead. I'm sorry I paid $140 for a pink one. She was SO rude and when I tried to explain to her that I just wanted what I ordered she replied back with "OKAY OKAY OKAY OKAY" practically yelling at. Then she continued with I'm going to return your money okay. You obviously don't like our product. WHAT? NO you sent me a defective product 3 times. I tried to be understanding and said nothing rude yet you yell at me and assume things about me. I seriously think she's so trashy! NEVER AGAIN EVER!

DO NOT ORDER from this company! You can get the SAME products at the SAME price on Amazon and avoid their terrible customer service and return policy.

I got a Chi hair dryer as a gift and by the time I received it, it was already past the 30 day return/exchange window. I understand a 30 day limit to receive a refund but only 30 days to exchange is completely ridiculous. I've have never seen any other company with a policy like this.

Additionally, when I tried to speak with a customer service rep they refused to talk to me because I was not the original purchaser because again, this was a gift. They required that the gift-giver email or call to give permission for them to speak with me. Again, I have never heard of a policy like this. It's embarrassing, and a waste of time, to ask my friend to get involved.

The hair dryer is still in its original box, never opened, never used. They offered me no solution except to call the manufacturer. I will NEVER order anything from this company and encourage everyone to think twice before ordering!

I was hesitant to buy from this site as I've never heard of them but from a Youtuber. I purchased the SEDU flat iron for $82 on a Tuesday, was charged immediately. Their website says processing takes 24 hours and shipping takes up to 7 days. I got an email thanking me for the order but never shipping confirmation. By Saturday I emailed them. Zero response. I thought it was strange that I didn't even get a "we received your email and will be back with you as soon as possible" response, but nothing. I thought, well maybe because it's Saturday. No response by Monday evening, so I called the number I saw when I sent the email through their site. There was a busy tone, tried again busy tone. I called them again Tuesday morning a few minutes after they opened. It just rang, tried again, it just rang. Emailed them again, no response. Finally I called my credit card company to cancel their order and they informed me that Sunday night they returned my money to my credit card. Again, no notice of any kind and I haven't heard from the as of yet. I'd probably avoid this company, extremely sketchy. What would have happened had I received something damaged if I can't even get into contact with the company to begin with!?

I love this site because I can research expensive beauty products before I buy them. I haven't bought anything directly from the site yet, but I have researched everything I bought from the stores through folica.com first and so far they have been dead-on about the quality and what-not. (So far, I've bought 2 flat irons from H2Pro and several beauty product from Nu Expressions.) My next quest is to buy an expensive hair dryer directly from the site so that I can rate their customer service and the quality of their products.

Hi all,

Folica.com looks like a legit website to order your hair products, but STAY AWAY from this site. I ordered a flat iron from them last week and immediately received a confirmation email (which is very standard). But after checking "my account" shortly after my order was placed, I noticed that under "orders", it wasn't updated. I immediately emailed them to confirm that the order was placed since it wasn't showing in my account and no response. I waited 48 hours and still the order wasn't updated into my account. I sent them an email again with no response. Throughout that week, I called their 1-888 line and the phone wouldn't even ring, it was a constant busy signal. Even when I clicked on the link (in my confirmation email) to check for delivery updates it would go straight to "my account" with no update and the continuous "no orders associated with this account". The standard shipping is 1-7 business days and after I didn't receive my order, I called my bank and spoke to someone in disputes and thankfully I'm protected because Folica didn't honour their delivery policy so I got a credit from my bank and my bank will take care of disputing it with a 3rd party. Do not do business with this company. I may receive the package later on, who knows... but I will return it immediately and make sure I'm credited for the shipping costs. They are unprofessional, seem to be illegitimate, and not worth the hassle or concern of wondering whether your item is being shipped, or even simply if your order was processed. WORST ONLINE SERVICE!