Dana S.

I cannot even think of this company without my blood pressure going through the roof. (And thankfully I have those meds stockpiled, otherwise I would probably have had a heart attack from NOT getting my medication!)

My doctor has sent in my prescriptions no fewer than 10 times and they insist they are not getting them. That's funny, because CVS has them ready for me 3 hours later with no issue. Customer service is a joke, they can barely communicate verbally at all, and if you send them an email they send you the same stock answer which is "ask your doctor to send an e-prescription!" So they clearly haven't read my email that states outright that the presciptions have been sent 10 times. Today I literally watched WHILE MY DOCTOR sent them. It shows up in my medical record as requested. But Express Scripts INSISTS they have not received it.

One "customer service" rep said you have to send a fax, so I asked my doctor to send a secure fax... still nothing! Shall I send her on horse and buggy next to sign with a fountain pen? I'm tired of harassing the poor doctor and still paying 20% more to fill my prescriptions at an actual pharmacy.

Oh and one medication requires authorization. It is basically prescription strength fish oil and you would think it was an opioid the way they're trying to control it. My doctor sent the justification and they're just ignoring it, can't even get that one at CVS. Ludicrous.

THE WORST INSURANCE OF ANY KIND I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH, and as you all know, there are many crap insurance companies out there.

This place is terrible. I ordered from them years ago with no problem, but this time I placed an order on 3/10 and received an order confirmation. My card was charged that day, and 3 days later I had not received anything about shipping so I checked online, there was no record of the order and the charge on my card had been reversed. Emailed them 3 times to ask what happened and received no response. Stay away from this place, terrible way to do business. At least I got my money back but no explanation, and then was worried that they would re-charge my card when I bought the item somewhere else and it would be a whole mess to return it.