On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an issue with an order I purchased in September 2020, I got in touch with customer care and expressed my dissatisfaction with the quality of services.
This month i. E. October 2020 I took a chance on them and I was surprised at how much they've improved
Like all the grievances I mentioned last time we're gone, everything was perfectly smooth.
And my friends have already started ordering on FNP
Keep up the good work guys, and I wish your company becomes a household name!
Very happy with the product i ordered. It was beyond my imagination and the product was delivered very fast.
Dear Prashant,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
Lovely website for special occasion flowers and cake which I ordered for my sis in law she loved it taste freshness of product every thing was perfect thank you ferns and petals
Dear Pooja,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Very very poor services, promised to deliver my cake between 14 to 18 hours, then rescheduled it to 19 hours and then to 22 hours... At 22.30 conveniently falsely mentioned that the attempt failed. ABSOLUTELY FALSE!
THANKS TO FERNS AND PETALS MY SONS 18TH BIRTHDAY WAS MESSED UP...
PLEASE DONT TRUST FERNS AND PETALS...
THEIR SERVICES ARE ABSOLUTELY UNRELIABLE
Dear Kavita,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Excellent service and some orders were delivered within 3 hours. Even their delivery boys are very humble and respectful
Dear Thereza,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
First experience with FNP. Placed two prepaid orders on 07 Oct 20. One was to be delivered by 3:00 pm same day. No delivery/message till 9:00 pm. When I called up I was informed that the order has been cancelled at their end and they have sent an email at 2:27pm, half an hour before the deadline, about that. So in case u order with FNP, hope like hell that they dont cancel the confirmed order at the last moment after accepting money as well. Also be glued to ur email so that u come to know that the order has been cancelled. Order confirmation is given by SMS but not cancellation. Poor state of affairs.
Second order delivered on 09 oct. Thank god for that. But I couldnt use it as a gift (which was intended) because 2-3 leaves of the plant were broken.
LESSON LEARNT - STAY AWAY FROM FNP. Better to patronise ur local florist/nursery. At least u wiil be sure of what u r getting.
Dear Amit,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
Your product is good with reasonable rates and excellent service.
No waiting time while order the product and your service officials well communicated
Great and efficient professional service. Ease of selecting desired product, whole procurement process and effective delivery method, everything done in a very professional manner. Keep it up.
GOOD quality product. Delivery was on time. Great service by Ferns N Petals. Keep it up. The best part was that we can also trace our order.
The message written on the cake was wrong
Sender Name was incorrect
Cake quality was 3rd grade
Dont order any thing from ferns and petals...
They are unprofessional.
They actually spoil ur relations by sending incorrect message..
Dear Pallavi,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Enjoyed gifting from FNP. The Recipient expressed great happiness with the quality of the product. Thankyou FNP
Keep up the good quality,,
I bought a product from you first time. I am happy with product quality and also on time delivery. The product is very Fresh
Hello, Fearns and Petals team,
You have a great employee Shubham Kumar Arya who is having great work spirits with incredible work standards. Completely satisfied.
Keep up the spirits.
I ordered a plant for my friend and they delivered an unhealthy plant and i have been following up for more than a month and i have spoken to the rudest staff and recieved worst ever response! Never ever order from this place unless you sign up for a pathetic service
Dear Sita,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
It was NYC experience. U can surprise someone by ordering any gift on same day. It's never late. Too good
Dear Sweta,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
As u want what u want they have it all... And not to forget there is just no compromise on quality of the product...
Dear Saba,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Cake was very good in taste and value for money. This was the second cake in a row that has been ordered...
Dear Prasanth,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
Delivery person gave cake to security person and didn't tell him anything. When I came to collect my cake it was full of aunts, and aunts are very small, when I call first time on there customer care one lady told me she will reorder my cake, when I called 2 nd time to check when will I received my order that person told me I saw the picture which you sent and I have not seen any problem on that cake, how can u see small aunt, really pathetic delivery and customer team
Dear Pooja,
We're really sorry. That is not at all how things should have happened. Please send us your order number so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Trustworthy and timely delivery... the best ever used. Would suggest everyone to use the app. Its best.
Dear Sajith,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I had ordered a cake for my sister and obviously had made the payment in advance. But FnP sent a wrong cake, so I wrote to them. After a lot of discussion, they offerred me a discount coupon which I accepted. But surprisingly that code is of no use and even after requesting them several times to replace them, they choose to do nothing about it other than sending same email.
I am really disappointed with the kind of response I have received from them and same I expressed on my every email, but I think they don't have time to read the email carefully before responding.
And their favourite line is " We value your relationship with us" which is on their every email, after not addressing the concern completely.
Dear Sneha,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ram,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals