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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I had ordered from f n f for 3rd time today and am absolutely happy with their products and delivery schedule. They had always maintained their service... kudos to their team
Loved the products. Amazing customer service. Timely delivery. Been using fnp past few years, never disappointed.
Dear Vagisha,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I have ordered cakes and bouquets from this site around 5-6 times. The quality of the cake has always been fantastic. Just one thing I wanted the delivery a little early morning i. E. near 8-9am. Rest is all good
I ordered a bouquet of flowers and they were exactly as shown in the pictures. They were very fresh and absolutely loved the gift.
Dear Utkrisht,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
I booked online cake from Canada for my Dad's birthday this company $#*!ed up with my order. According to the company: Delieve guy came and called 3 times but he didn't knocked on the door so he didn't deliver the cake. Deliver guy even didn't bother to knock the door. When my sister called him from India they told her to send an email first then they will deliver. WTF is this, Email to get the Cake? Later that day, the company said; we didn't deliver the cake because the payment was not received. This is $#*! a new story now. They take advance payment before they release the order and I received an email from the compant that money has been paid.
BIGGEST LIARS.
If you want to $#*! up with your order then you can use this company else find something better.
Dear Raj,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can check.
Flowerly yours,
Team Ferns N Petals
I am very happy with the service till now. Quality of the product and the delivery, Everything is perfect
Dear Vandana,
Thank you so much for your review.
Flowerly yours,
Team Ferns N Petals
Today placed an order for cake and flowers and made the payment via UPI. Payment was successfully deducted from my account. But when checked order status in my account, order was being shown as expired. Called them and also raised the ticket, but they said they have not received the payment. I forwarded them the screenshot of the bank transaction. But they conveniently ignored that and said as they have not received the payment, they cant fulfill the order. Not only that, they called my the person who was suppose to receive the gift, to make the payment.
Dear JItender,
We are sorry about it. Please share your details and the order number with us so that look into it.
Flowerly yours,
Team Ferns N Petals
I am a regular customer of Ferns n Petals, they have got some really good and innovative options to choose from. On time delivery, courteous staff, never faced any issue.
Dear Manish,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
My overall experience was very good. I really appreciate Ferns N Petals for their effective services. My order was delivered on the time slot selected by me and the delivery person was very polite.
Thank You!
Dear Ritika,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
You are swept off our feet once you fall in love for the first time.If you really love your wife more than anything in the world then rekindling the love, romancing and delighting her is always on the top of your mind.
Your first look of her/his, the first sly touch, the first kiss all these are the most memorable experiences of human life.
All this becomes possible once you have that person in your life and what's the most important day of her life. It's her birthday.
All the husbands of the world delight lies in the touch of emotions, surprise lies in the unexpected twist in regular living, thrill of getting creative with the gifting process.
Well I think the lord was guiding me in picking fernnpetals for being the messenger of love, carrier of heart and angel of beauty.
I could never manage the logistics of arranging everything (when couples work in different cities) and also manage to delight her.
The choices offered by fnp were so great that they fit right into my creative idea of celebrating this grand emotion and also express my love to her through these means.
We regular men are quite shy in expressing our real emotions (bollywood be damned) but if you have services like fnp then they do a remarkably wonderful job of helping you to give all the possible means.
Be it the choices of creative gifts, flowers, cakes, cards and so many other things.
You heart will flutter like a teenager once again and you will cherish these moments for all your life as life is all about the moments we live.
Dear Amit,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Thanks 4 delivering on time. Upto mark... wonderful. Its a beautiful way of surprising our friends and family with a little bit of love and happiness by sharing it through ferns n petals... thank u
Dear Umme,
Thank you so much for your review.
Flowerly yours,
Team Ferns N Petals
I live in Canada and I've ordered a birthday cake for my wife and its not delivered. On top of it, when I tried to login to the site to complain, my account is locked and asked to login with OTP. I raised a complaint but I'm not sure if it will taken seriously.
My suggestion is to use other services and avoid fnp.
*** Avoid FNP at all costs ***
Dear Pramod,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
Excellent service! Flowers were delivered as shown in the website and the delivery was on time as promised
Dear Samuel,
We are glad that you liked our products and services. Thank you so much for your kind words.
Flowerly yours,
Team Ferns N Petals
The quality of the cake was very good. The picture printed was so beautiful. Delivery and service team served in a very good manner and on time. Awesome experience with Ferns N Petals team
Dear Yamuna,
Thank you so much for your review.
Flowerly yours,
Team Ferns N Petals
It's been an amazing experience with ferns and petals. A perfect aid to my last minute surprises. Each turning out to be better than the other. Thank you :)
Dear Karthika,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
I have ordered many cakes with this site all cakes are delicious and delivered on time such a great app i have ever used
Dear Jeetin,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Extremely happy with all aspects. Would recommend it for anyone looking to order online cakes for any occasion.
Dear Milind,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
They are good service providers.
Good items provided to us by them.
I am extremly satisfied.
I will make order next time also.
On time delivery with exactly the same quality of product as shown on website.
Also very good customer service.
Keep it up!
Dear Vandana,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
I live in Canada and always appreciated their services even last minute gift. They always on time. Good luck guys and Thanks soooo much. You guys helped me lot to share my feelings with my family in India. Really Appreciated.
Dear Parmeet,
Thank you so much for your review.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aarti,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals