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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Ferns amd petals is the Worst site ever! One should never order from ferns and petals. First ferns and petals receive your order and then reject it last minute. Ferns and petals never complete your order on time.
The succulent that I bought was almost similar to the picture shown on the website. Free shipping was done
The delivery process was before time ie within 24hours. The plant was fresh
Ordered from here many times in the past. This last time though they did not deliver but said that they attempted to. They definitely did not nor did they call/email me or the recipient. When you open a ticket they close it right away without the problem being solved. Would never use them again!
Dear Allison,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
I had book flowers and cake which was really expensive. Paid online and once payment done, no one picked up the phone and finally when i got in contact with some lady she said flowers are not available. Most impt you cant track them.
Dear Shukla,
Extreme apologies for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
... Further it has been established that they supplied sub standard cake in hurry and this cake was collected from the local sub standard shop of city instead of from their frenchiesies. We assume and believe them that they are suppose to collect it from their standard freenchies but they are supplying it by collecting local sub standard bakery shop. We rest assured on them that they are supplying fresh cake and with all parameters of COVID! But they did not done this...
PS--I, before few minutes received a call from company and they assured me to replace the cake immediately by today itself and appoliges... They requested me to wait for sometimes to get back to me to assured delivery today... BUT... As usual still I am waiting for their call... Ufff... I request you to plz call me back and arrange a replacement of the article with what actually I ordered. So atleast I can write another review showing your good an immediate action in terms of defaulted to public. *******462
Dear Hemant,
We apologize for the inconvenience caused to you. We have your order number with us and will look into it.
Flowerly yours,
Team Ferns N Petals
Please dont trust their brand for plants and other goods other than flowers. They can really mess up. Either the plants do not get delivered or they are generally not in good condition as they come as a courier. They outsource these deliveries to other local vendors with whom there is no accountability. They conveniently update the delivery status inspire of failed deliveries. A very unpleasant experience.
Dear Tushima,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
I have been a regular customer with ferns and petals for quite a long time now. I have ordered surprises for my family members on occasions of their birthdays, anniversaries and festivals. Products they deliver are fresh and good quality, mostly on time. Never had an issue with them. Even if you have any query, you can just email them and they respond back promptly. Good job keep up the good work.
I ordered a Christmas cake to be delivered on 23 December and still even by 25 December... it wasn't delivered... They deliviering cake by courier service and it's showing it has been dispatched on 19th of December... and I don't know how long will the courier guy will keep d cake with them. Then how does d quality of the cake will be. I don't understand. I ordered two cakes. It was 1600rs...
I spent d money and waiting whether it will deliver or not. Horrible without any tracking information
Dear Sneha,
Extreme apologies for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Cancels orders without intimation. Ordered cake for Christmas and was in for a rude surprise. Horrible
Dear Seena,
We are extremely sorry to hear what happened. Please share your order number so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Upset with services... Today I booked 3 products for special person and special date but not a single product deliver by ferns N petals and all the 3 products cancelled from ferns N petals side without any updation...
Dear Chandan,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
Fastest delivery, excellent quality products, multiple options to select from. Very satisfied with the product delivered.
Dear Shivangi,
Thank you so much for your review.
Flowerly yours,
Team Ferns N Petals
Flowers are fresh, cake is taste and hygienic. Delivery on time. Same materials as per order. 100% satisfied services.
Dear Devaraj,
We are glad that you liked our products and services. Thank you so much for your kind words.
Flowerly yours,
Team Ferns N Petals
Good fresh cake. Service is very good. Staff members excellent. Overall a very good experience. Thank you so much fern nd petals
Dear Ruby,
Thank you so much for your kind review.
Flowerly yours,
Team Ferns N Petals
Well designed platform with quick responses to fulfil commitments. Experienced FNP first time and loved the experience. A team is actually delivering emotions to the concerns.
Dear Paritosh,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Very much delighted with the overall
service of the online gift.
Will be happy to share this experience with family and friends
Dear Vinayak,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
One of the Sparkle candles was defective. This is absolutely unacceptable. You charged 99 Rs for the candles and it did not even work. I would like a refund for one of the candles.
Dear Shaina,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Every time i have used ferns and petals the service quality was good i am satisfied and would continue to use their services
Dear Sanjeev,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
The taste & design of the cake was remarkable... Extremely happy with the services... Delivery boy was very polite and was on time... Would like to suggest people to always go with Ferns and Petals for making their special occasions even more special with their loved ones
Dear Saniya,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
I have ordered the cake from FnP many times. They deliver the best cakes, flowers, cushions etc. Quality is awesome. Cakes are tasty. I would like to tell all that FnP is the best among all online cake delivery services.
Dear Shaziya,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
I am happy with the Quality service of FnP. I had ordered the Gifts for the first time. I am quite impressed with the Quality of products. It was delivered on time. Thanks
Dear Tara,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Medha,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals