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The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Ordered cake and gifts, superb taste of the cake and the design, exactly which is shown in the app... On time delivery and Overall super
I place and order using this FNP.com site, must say it was so easy to operate, and exarlt hour delivery, even in this covid situation they never disappointed me, ever.
Dear Aayan S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
It was the 25th wedding anniversary of my close relative. The pandemic and the subsequent lockdown destroyed all the plans. From outside India, we thought of ordering flowers and cakes and FNP delivered the best on time. Can't be more thankful.
When the e-commerce business has been hit hard by lockdown and restrictions, fNp kept the things going. Keep up the good work! You have always lived up to the trust we have on you. Well done!
In these corona times, they have made sure to bring happiness and smiles back... thank you so much foe the flowers... they were lovely.
Dear Jagriti D.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Nice quality of flowers... good company in terms of quality and delivery services... all good. Tysm FNP
Dear Aanchal G.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I didn't receive order on time. I have calling them again and again. After occasion is gone, there would be no sense of the things
Dear Ashish P.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Recently gifted flowers and chocolates to my friend. Even in this vi is times they insured timely and safe delivery. Thank you
Dear Jags J.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Very Economical and value for money. Order processing was very smooth and delivery was within the promise time.
Cake was nice & also the process of delivery. Staff also trained & know very well his job. Supreb team fnp really appreciating
Dear Shanky S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Best experience from FNP... thanks a lott to deliver the best product on time... I appreciate your services
Dear Aanchal G.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
So happy to share this, product is exactly the way it was shown in website, super fast delivery which I never expected. And got the healthy plant with all ready to keep in my centre table.
Ordered a cake for same day delivery at 1456hrs. Delivery was confirmed between 1500 to 2100hrs. Delivery was not done even after 2120hrs, tried calling their customer care till 2200hrs I couldn't get through to enquire. But after 2200hrs when I checked the ordered has been cancelled. How can anyone trust a company that confirms order and backs out at last moment with no options left. What about family which was waiting for celebration worst experience.
Dear Augustin P.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
U can clearly see the difference between what they upload and what they deliver. The taste was good but presentation really matters a lot for cakes. The cream balls were fallen off in the box and the presentation looks like local service. Not worth for rs. 600! I would suggest you to order cakes from local itself where u can actually see the cake
Dear Tanisha J.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Ferns n Petals made it possible to deliver cake and flowers to my sister on her birthday in a different city! The process of selection, payment and delivery was absolutely smooth and hassle free. Highly recommend them!
Dear Zainab S,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The product was delivered on time and it was very easy to choose and order. The taste was very well. I would definitely recommend people to buy products from this website.
Look at the pathetic arrangement shown in picture – actual vs website.
Besides the point of spending SGD139 for such an inexpensive and inferior quality, it's totally ruin the image of our company for sending this wreath to our business partner. Tried to solve issues with fernsnpetals by sending email to their support team and request them to do something about it, yet their reply is giving 10% discount for future orders? Do you think this resolve the issue? Do you think we will still go back to buy other products with the 10% discount code from your unreliable website?
Followed by 2nd email, we hope they can replaced the flower arrangements which we top up for another option in case they can't deliver what they shown in the picture. The most ridiculous reply ever…. They can't do much but to offer us a complimentary 10 white roses bouquet to be send to the recipient, this is totally unacceptable!
For other big florist companies, they will quickly apologies and replace with a better and bigger flower arrangement (without additional cost) just to keep their valuable customers. Wonder who will use this florist in future….
Dear Jacqueline W.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Good gifting website with great customer service experience and always ready to help. Delivery on time.
Dear Somya K.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I never had to worry as long as FNP provide service. Being away from home but FNP always makes me feels close to my love ones by providing evrythng on time. So excited being a part of FNP. Keep it up
Dear Sangty L.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
One of the best site for you and your loved ones to choose from. Keep smiling and make your loved ones smile too.
Dear Sangeet S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Dear Sandy S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: Dear Kakkarla, We would like to assure you that our customer's details are secured. You can make the online payment without being worried. Flowerly yours, Team Ferns N Petals
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Answer: Hi Tanushree, We would request you to please visit our website www.fnp.com to check out the available dates.
Answer: We are sorry for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Poornima S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals